I have purchased in Canada from "Awuajoe" their Fiberjacket, 50' 5/8" hose. Great product, light weight, easy rolling... It did developed a leaking issue, but the support was fast to resolve... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I liked that 1 of my 3 sprinklers lasted for 5 years.But then the nozzel blew out. The other 2 began spraying water all over from the nozzels & I had purchased them at Lowe's or online but could not... Vis mer
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Vis mer
Selskapet har svart
Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Vis mer
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Unhappy with solution for my issue with…
Unhappy with solution for my issue with recall and new blades for my push mower
27. juli 2026
Svar fra Shopjoe
Dear DeAnn,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding the resolution provided for your mower.
We understand your concerns and regret that the assistance you received did not meet your expectations. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Customer support is horrible
Customer support is horrible! After waiting on hold for 20 minutes they disconnected the call. Waited 20 minutes to chat and solution was not acceptable. One of the batteries we received was for a Sun Joe not a Snow Joe. We had to prove via photos/video that we knew how to plug a charger into a battery and that it didn't fit. Solution was to return second battery and entire unit. We will not be ordering again.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Marge,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service process.
We understand how disappointing it is when an issue with your product requires additional time and effort to resolve, and we regret that your experience did not meet the level of service we strive to provide. Your feedback regarding the support you received and the concerns with your order is greatly appreciated.
We will take your comments into consideration as we continue working to improve our products and customer service experience. We sincerely appreciate you sharing your feedback with us, and we will strive to do better moving forward.
Best Regards,
Customer Service Team at Shop Joe
Our Aqua Joe hose (1 yr old) failed
Our Aqua Joe hose (1 yr old) failed. Purchased from department store, no receipt saved. Contacted Shop Joe and received excellent customer service and resolution of issue.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Debbie,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that our team was able to assist you with your concern and provide a satisfactory resolution.
We truly appreciate your kind words regarding the customer service you received. Providing helpful, professional, and dependable support is very important to us, and it is always rewarding to know that we were able to make a positive difference in your experience.
Thank you again for your trust and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Broken trust and promises
This is the second time a SunJoe mower hasn’t lasted more than 2 years. The sad part is we have a super small yard. We were promised a 15% discount on a new one that never came. We had to purchase another brand which left us disappointed. Broken trust.
28. juli 2026
Svar fra Shopjoe
Dear Paul,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your mower and the concerns regarding the assistance you received.
We understand how disappointing it can be when a product does not meet your expectations, particularly after having a previous experience with the same type of product. We also regret any frustration caused by the information provided regarding your purchase.
Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
All you guys cared about is buying a…
All you guys cared about is buying a new detacher and not getting new price I needed. Guy even lied and said he would give me a 15% on new one and of course it wasn’t in my website for you guys. So disappointing!!!!
27. juli 2026
Svar fra Shopjoe
Dear Joel,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding your interaction with our team.
We understand how concerning it is when the information provided does not meet your expectations, and we regret that your experience left you feeling dissatisfied. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Excellent product for the price
Excellent product for the price. The client service rep was very knowledgeable and friendly. Makes me want to order aghain
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Anthony,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with your cordless snow blower and that it has provided excellent value.
We also greatly appreciate your kind words about the support you received from our customer service team. It is always rewarding to know that our representatives were able to provide knowledgeable, friendly, and helpful assistance that made a positive impression.
Your trust and confidence in Shop Joe mean a great deal to us, and we are truly grateful for your support. We look forward to serving you again in the future.
Thank you for choosing Shop Joe.
Great Customer Service
Great Customer Service, appreciated their product knowledge and ability to ease you thru everything so your needs were covered. Polite, courteous help while you were informed every step of the process. Genuine, friendly staff because they really care about their customers and it shows
27. juli 2026
Svar fra Shopjoe
Dear Robin,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the level of service and support you received from our team.
It is especially rewarding to know that our team's product knowledge, clear communication, and commitment to keeping you informed throughout the process made a positive difference. Your recognition of our courteous, friendly, and caring approach means a great deal to us and serves as encouragement to continue providing the highest level of customer service.
We truly appreciate your kind words, your trust, and your support. Thank you for choosing Shop Joe.
We had a broken part from opening the…
We had a broken part from opening the box. They guided us in order to get what we needed.
27. juli 2026
Svar fra Shopjoe
Dear Gerald,
Thank you for taking the time to share your experience and for your thoughtful feedback. We are pleased to hear that our team was able to guide you through the process and assist you in obtaining the replacement part you needed.
Providing timely, helpful, and reliable support is very important to us, and it is always rewarding to know that our team was able to make the warranty process straightforward and help resolve your concern. Your satisfaction means a great deal to us, and we truly appreciate your recognition of our efforts.
Thank you once again for your kind words and for choosing Shop Joe. We look forward to serving you again in the future.
AquaJoe Sprinkler
Ordered an AquaJoe sprinkler from Amazon, it arrived without the plug/cleaner and Amazon wouldn't do anything for me. I contacted Aqua Joe and they registered the product for me and sent me an entire new one. Customer service was fantastic.
25. juli 2026
Svar fra Shopjoe
Hello Chad,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Aqua Joe Customer Care team was able to assist you with your sprinkler concern and provide a positive resolution.
We understand how frustrating it must have been to receive your product missing an accessory, and we're glad our team was able to help by registering your product and providing a replacement unit to ensure you received what you needed.
Your kind words about our customer service mean a great deal to us. We truly appreciate your recognition of our team's efforts to provide helpful, reliable, and efficient support.
Thank you again for your feedback and for choosing Aqua Joe. We sincerely appreciate your trust and support!
Doing the right thing for an irreplaceable part.
A part on my new Snow Joe shovel did not fit well so so I started an online chat with agent Rose Irea to find out if I could get a replacement part. After supplying appropriate photos and product information, Rose informed me that a replacement part was not available and that she was issuing a warranty replacement for the entire unit. Within seconds, I received the return instructions and shipping label. Rose took the time to review my case, offer a solution, and I find it admirable that the company did the right thing.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that Rose was able to assist you with your Snow Joe shovel concern and provide a smooth resolution.
We truly appreciate your kind words regarding Rose's attentiveness and professionalism. Taking the time to review your case, gather the necessary information, and provide the best available solution is exactly the level of support we strive to deliver to our customers.
We're glad to hear that the warranty replacement process was handled efficiently and that you received the return instructions and shipping label promptly. Your recognition of our team's efforts means a great deal to us, and we will be sure to share your feedback with Rose.
Thank you again for your trust and for choosing Snow Joe. We sincerely appreciate your support!
Had a problem with the electric start
Had a problem with the electric start. Helped me figure it out
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you with the issue you encountered with the electric start and help you find a solution.
We truly appreciate your feedback and are happy to know that our support team was able to provide guidance and address your concern. Helping our customers get the most out of their products is very important to us.
Thank you again for sharing your experience and for choosing Shop Joe. We sincerely appreciate your support!
Unable to get right part for my Sunjoe…
Unable to get right part for my Sunjoe GTS4002c
tried 3 times and still have not received the right part for Chainsaw
26. juli 2026
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced while trying to obtain the correct replacement part for your Sun Joe GTS4002C Chainsaw. We understand how frustrating it must be to go through multiple attempts and still not receive the part you need.
We appreciate you bringing this matter to our attention. Please know that one of our team members is monitoring this concern and working to ensure that your issue is properly addressed and resolved.
Your feedback regarding the replacement part process is important to us and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your patience and for giving us the opportunity to assist you.
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our communication and follow-up.
Providing timely updates and keeping our customers informed is important to us, and we truly appreciate your recognition of our team's efforts. Your kind words mean a great deal and encourage us to continue delivering helpful and reliable support.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
After less than a year - UPDATED 8/5/26
After less than a year - UPDATED
NEW COMMENT 8/5/26: I have been put through multiple emails and waiting, following up, today I finally received a return label, I have to find a box big enough to return the mower and package it properly (at my own expense!) so it isn't damaged in transit. Once they get it back, they again promise to give me a refund. Originally they told me that I would just be able to order something else on their website after providing my proof of purchase information (that promise has not been kept!) NOT A GOOD EXPERIENCE WITH SUN JOE AT ALL!!
ORIGINAL COMMENT: After less than a year, my new mower/trimmer/edger parts are not available and It’s taking a VERY long time to get my refund. Still waiting!
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it can be to go through multiple follow-ups and wait for a resolution, and we truly appreciate your patience.
Your concerns are important to us, and please know that our team is aware of this matter and will continue to monitor the situation. We appreciate you bringing this to our attention and sharing your experience, as your feedback helps us continue improving our products and services.
Thank you again for your patience and for giving us the opportunity to address your concerns.
The reprosentitive knowlagible pleasant…
The reprosentitive knowlagible pleasant nature n informative
26. juli 2026
Svar fra Shopjoe
Dear William,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you received knowledgeable, informative, and courteous assistance from our team.
Providing friendly and professional customer service is very important to us, and it is always rewarding to know that our team was able to make your experience a positive one. We truly appreciate your kind words and your support.
Thank you for choosing Shop Joe.
Costumer service was fairly simple for…
Costumer service was fairly simple for the warranty process as I filled it all out online. After that was filled out I had to do nothing further and the warranty hose was sent to me with no questions asked. I greatly appreciate that.
I love this hose for using with our camper but the only complaint I have is I get a a slimy white, black, grayish buildup inside the hose like it is growing bacteria. I get all the water out of the hose after each use but I wonder if this is due to how compact the hose (which is great for storing In The camper) and still some moisture In the hose. Any suggestions on solving this issue would be greatly appreciated
Thanks
26. juli 2026
Svar fra Shopjoe
Dear Andrew,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that the warranty process was simple and convenient and that your replacement hose was provided without any difficulty.
We also appreciate you sharing your observations regarding the hose. Customer feedback like yours is valuable, as it helps us better understand how our products perform in real-world use and identify opportunities for improvement.
Thank you again for your kind words, your thoughtful feedback, and for choosing Shop Joe. We truly appreciate your support.
Customer service is always helpful and…
Customer service is always helpful and goes the extra mile to help you.
ALWAYS!!!!
25. juli 2026
Svar fra Shopjoe
Hello Douglas,
Thank you so much for your wonderful feedback. We truly appreciate your kind words and are grateful to hear that our Customer Care team has consistently provided helpful support and gone the extra mile to assist you.
Providing a positive experience and making sure our customers feel valued and supported is very important to us. Your recognition means a great deal to our team and motivates us to continue delivering the best service possible.
Thank you again for your continued trust and for choosing Shop Joe. We sincerely appreciate your support!
All good.
After failure of a part which was included in a group package, I was guided thru return procedure which was flawless. Much to my surprise a replacement for the group package was received in about two weeks. Excellent service
25. juli 2026
Svar fra Shopjoe
Hello John,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the return process smoothly and that the replacement package arrived promptly.
We truly appreciate your kind words about the service you received. Making the return and replacement process as simple and efficient as possible is something we strive for, and we're glad we could provide a positive experience during the process.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
When I got it to charge the battery
When I got it to charge the battery, the battery was dead. It was not chargeable. We tried to charge it, and it didn’t work. Still waiting for a replacement.
28. juli 2026
Svar fra Shopjoe
Hello Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that the battery was not able to hold a charge and that you experienced issues with your product right after receiving it.
We understand how disappointing it can be to encounter a problem when you are ready to use your item, and we apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. One of our team members will reach out to you to follow up on the replacement availability and provide further assistance to help address your concern.
Thank you for your patience and for giving us the opportunity to make this right.
Svar fra Shopjoe
Hello Ted,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused.
We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support.
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