Shopjoe Anmeldelser 

This is more or less part 2 or a follow up to a prior review. Our SunJoe Wood Chipper/Shredder froze up and smoke came out of the back. We messed around with it for a day or two and then called the TroubleShooting number listed in the Instruction Manual. The person didn't troubleshoot so much as gather more info so she could send me a questionnaire via email to fill out listing everything from the size of the power cord I used to photos of my chipper from different angles. It pays to be nice and also to be thorough. I answered everything and sent the photos. I did wait a few days and kept getting asked to fill out several customer service surveys. Then they called and explained step-by-step all of the things they determined from my lengthy explanation. We deduced that the unit was probably burned up due to any of several things I may or may not have done and they offered to give me a nice discount on a new machine along with extra instructions on proper storage, correct electrical cords, and how to best fix a stick or anything that stops up the motor from turning. I am extremely happy with the care and support we received from SunJoe. I can't wait for the new chipper to get here as remnants of a hurricane are about to hit and it's autumn here in Tennessee so we have lots of chipping and shredding to do. Natasha was our point person and she was extremely helpful.

I liked that 1 of my 3 sprinklers lasted for 5 years.But then the nozzel blew out. The other 2 began spraying water all over from the nozzels & I had purchased them at Lowe's or online but could not find receipts. I was asked by your cust service agent what the model #'s were & they are not anywhere on the product. a lawn maintenance person said the model #'s are not there. I don't know if that would have made a difference or not but if y'all think they're on the items then they should be. Anyway, a new O ring fixed one but I now have to get 2 new ones. I had paid more because they are metal & thought they would last a long time,

After a bit of going back and forth with my issue of a broken part needing replacement , the issue was resolved to my satisfaction. I would recommend this company as they work with the consumer.

I have purchased in Canada from "Awuajoe" their Fiberjacket, 50' 5/8" hose.

Great product, light weight, easy rolling...

It did developed a leaking issue, but the support was fast to resolve to my complete satisfaction.

Great service.

Customrr contact was timely and They resolved my e-bike problems

I ordered their battery-powered sprayer, set it up, it started leaking, called customer service, they honored their warranty and will replace their faulty product.

The customer service was quick, helpful, and responsive. After speaking with a customer service representative over the phone, my defective product was promptly replaced.

Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only award 2 stars for the product because the rubber tips on the auger of the snow thrower did not even last one season. My previous thrower was still working after 5 years. Excellent customer service has solved the problem by sending me a new unit.

The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the unit is worthless. The unit worked great till it broke, so since no parts aside from the belt are available, it is not cost affective. I purchased a different brand at half the cost which does the same thing, and the same adjustments and power.

I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would have me on hold for ten minutes and then the call would be dropped. When I finally took the option of leaving my number for a call back I was pleasantly surprised to get a call from a young lady. She stayed on the phone with me for 35 minutes going over my issues with the hose I had purchased. She was friendly, knowledgeable and professional. She satisfied my concerns and I’m now awaiting my new hose. They do stand behind their warranty. It just takes patience getting in touch with them. I have purchased a few hoses from them and will continue to do so.

A couple parts broke/wore out. I thought I was outside the warranty period. The friendly and helpful support person told me how to look for my receipt on Walmart.com and I found it was just within the 2 year warranty. The parts were not in so they sent me a whole new replacement unit.

They were responsive and friendly, issue resolved without any difficulties

The customer service agent was very helpful though I was very disappointed that the plastic on the pressure washer case was badly cracked and damaged beyond simple repair.

I bought a lawn mower at the end of June and it started smoking less than two months after i bought it….they have really given me the runaround and i assume that they will not honor their warranty.I have been trying to solve the problem for almost 3 weeks and its like pulling teeth to get any help.i have had shop joe products in the past, but i will never purchase anything else from them.Definately would not recommend them.

My experience was totally professional and complete. Your service professional helped me expertly with my warranty matter.

The agent on the phone was very courteous and helpful. She was able to solve the issue very quickly

Had an issue with my Aqua Joe sprinkler. The customer service took my information and was able to resolve my issue with a replacement.

Really had an easy time getting my product registered for the snow shovel. The warranty is two years but in truth my last shovel lasted at least twice as long. Overall I’ve been pleased with SnowJoe products!

Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. They don't stock replacement parts, but get another unit? I'm not impressed.

I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim had been excepted and that I would hear from someone else as to when I would be getting my replacement 3 weeks went by and I had not heard from anyone so I called C.S. again, spoke to a very knowledgeable person and he refiled my claim and I received my replacement tiller within 5 weeks from my purchase date. Free of charge Excellent company. I gave them a 3 star because I have not used my tiller yet but when I do, I will change my Star.