I have purchased in Canada from "Awuajoe" their Fiberjacket, 50' 5/8" hose. Great product, light weight, easy rolling... It did developed a leaking issue, but the support was fast to resolve... Vis mer
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I liked that 1 of my 3 sprinklers lasted for 5 years.But then the nozzel blew out. The other 2 began spraying water all over from the nozzels & I had purchased them at Lowe's or online but could not... Vis mer
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Vis mer
Selskapet har svart
Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Vis mer
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I have now owned two SJ hoses
I have now owned two SJ hoses. I think they are the best design ever made. However, my first fabric hose ripped after almost 2 years. They replaced it because it was still under warranty. They sent a metal coil hose which I thought was tremendous but after 2 weeks tge coil had separated. A call to customer service was easy and new hose is being sent. It is the upgraded fabric hose. I am hoping this one will be it because I really like the product.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your detailed experience with our hoses. We truly appreciate your continued support and are pleased to hear that you value the design and convenience of our products.
We sincerely apologize for the issues you experienced with both your original fabric hose and the metal coil hose. While we’re glad our customer service team was able to assist you promptly and make the replacement process easy, we understand how frustrating it can be to experience repeated product concerns.
We’re pleased to know that you’ll be receiving the upgraded fabric hose, and we sincerely hope it provides you with the reliable and lasting performance you expect. Your feedback regarding the durability of the hoses is important to us and will be shared with our team as we continue working to improve our products and customer experience.
Thank you again for giving us the opportunity to make things right and for continuing to choose our products. We greatly value your business and appreciate your confidence in our brand.
Called about warranty for leaking…
Called about warranty for leaking trigger on Sun Joe shower sprayer system. Michael with customer service was excellent and guided me through the claims process which was very helpful. They stand behind their warranty.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Kendall,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you with your warranty concern and guide you through the claims process.
We truly appreciate your kind words and recognition of the helpful and professional support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.
Thank you again for your trust, appreciation, and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Warranty
I had a busted hose. I called with my receipt and they took care of me. No hassle at all. I would say register your product and you will have no issue's
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience with our Customer Care team. We're delighted to hear that we were able to assist you with your damaged hose and make the warranty process simple and hassle-free.
We truly appreciate your recommendation to register your product. Registering your product can help make it easier to access important product and warranty information when assistance is needed.
Thank you again for your kind words, trust, and support. We're grateful to have you as a customer!
I had a problem with the battery
I had a problem with the battery on my pole saw. When I explained and provided the required documentation they said they would replace it. That's what I call standing behind the warranty.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Hello Tom,
Thank you for taking the time to share your experience!
We’re pleased to hear that our team was able to assist you with the battery issue on your pole saw and provide a replacement in accordance with the warranty. We understand how important it is to have reliable support when an issue arises, and we’re committed to making the warranty process as smooth and straightforward as possible.
Your feedback means a great deal to us and reinforces our commitment to standing behind the quality of our products and providing dependable customer service. We truly appreciate your trust in us and are glad we could help resolve the matter to your satisfaction.
Thank you for choosing us!
product stopped working after a few…
I am incredibly impressed with ShopJoe's customer support team. I accidentally purchased one of their products from an unauthorized dealer on Amazon, and unfortunately, it stopped working after just a few uses.Even though they were under no obligation to help me since the seller wasn't authorized, ShopJoe completely stood behind their product. They handled my issue efficiently and shipped me a brand-new replacement.
24. juli 2026
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only a few uses. We understand how disappointing and frustrating this must be.
It appears that one of our team members has already assisted you regarding your concern. We appreciate you giving us the opportunity to address the issue and hope the assistance provided was helpful.
Thank you again for sharing your experience and for giving us the opportunity to assist.
Online help is very poor
Online help is very poor. After they get back to you and offer a solution and you reply, they don't get back to you. @ time I waited 3-4 days and still no reply. Use the phoneline, they respond right away and solve your problem. Their warranty service is very good
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your honest feedback. We're sorry to hear about the delays you experienced with our online support and understand how frustrating it must have been to wait several days for a response after following up.
We appreciate you sharing that our phone support was able to provide a faster response and resolve your concern, and we're especially glad to hear that you had a positive experience with our warranty service.
Your feedback regarding online response times is valuable to us and will help us identify opportunities to improve our communication and support experience.
Thank you again for your patience, understanding, and for giving us the opportunity to assist you. We truly appreciate your feedback and continued support.
Great experience
Great experience! They were very helpful and took care of my issue fast and efficiently.
I was very pleased.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that you had a great experience with our Customer Care team and that we were able to address your concern quickly and efficiently.
We're especially happy to know that you were pleased with the assistance you received. Providing prompt, helpful, and reliable service is something we strive for with every customer.
Thank you again for your kind words, trust, and support. We truly appreciate you choosing Shop Joe!
Best customer service and…
Best customer service and representative helped me for everything.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had such a positive experience with our Customer Care team and that our representative was able to assist you with everything you needed.
Your kind words mean a great deal to us. We strive to provide helpful, attentive, and reliable support, and it's wonderful to know that our efforts made a difference in your experience.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Great Customer Service!
The agent that helped me was very interested in my satisfaction with the Aqua Joe hose I had called in about a warranty claim for a failed hose. They helped me file the claim and said I would receive a replacement within a couple days, Thank you
This is the way a company gets repeated business, Great customer service!
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with our Customer Care team. We're delighted to hear that our representative took the time to listen to your concerns, assist you with your warranty claim, and make sure your issue was properly addressed.
We truly appreciate your kind words about the service you received. Providing attentive, helpful, and reliable support is something we strive for, and we're especially grateful to know that your experience has encouraged you to continue doing business with us.
Thank you again for your trust, support, and for choosing Aqua Joe. We sincerely appreciate your continued business!
My SunJoe started leaking really bad
My SunJoe started leaking really bad, only had it a year. Made the call to see if they could help me and the lady was extremely nice and told me it was still under warranty. They are sending me a replacement.
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your Shop Joe product developed a significant leak after only a year of use, but we’re pleased to know that our customer service team was able to assist you and confirm that your product was still covered under warranty. It’s wonderful to hear that you received helpful and courteous service throughout the process and that a replacement is being sent to you.
We truly value your feedback and appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope your replacement performs reliably for years to come.
Thank you for choosing Shop Joe and for giving us the opportunity to support you.
My customer representative was very…
My customer representative was very helpful and polite and listened to my questions and concerns and answered them! Thanks again for being so helpful!
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear William,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team member was helpful, courteous, and attentive to your questions and concerns.
Providing knowledgeable, respectful, and attentive customer service is very important to us, and we truly appreciate your kind recognition of our team's efforts. Your feedback is a great encouragement to continue providing the level of support our customers deserve.
Thank you again for your appreciation and for choosing Shop Joe. We are grateful for your support.
Best Regards,
Customer Service Team at Shop Joe
Warranty is good
Customer service did finally pick up the phone after about 10 minutes on hold. Their English is good and they were very helpful. I’ve got a replacement product that should be in the mail this week. I think this is better than most companies, but I hope the product is going to be better than what I had. Thank you.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience and for providing your thoughtful feedback. We are pleased to hear that our customer service team was able to assist you, answer your questions, and help arrange a replacement for your product.
We truly appreciate your recognition of our team's helpfulness and professionalism. We also value your comments regarding your overall experience, as they help us identify areas where we can continue to improve both our products and customer service.
Thank you again for your feedback, your patience, and for choosing Shop Joe. We sincerely appreciate your support and hope your replacement meets your expectations.
Best Regards,
Customer Service Team at Shop Joe
I was very surprised and satisfied with…
I was very surprised and satisfied with the outcome of my phone call, the associate was a very pleasant person to talk to, wish all customer support employees would be the same🇺🇸
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback. We're truly pleased to hear that you were surprised and satisfied with the outcome of your call and that our Customer Care associate provided you with such a pleasant and positive experience.
Your kind words mean a great deal to us. We strive to make every interaction respectful, helpful, and enjoyable, and it's wonderful to know that our representative made such a positive impression.
Thank you again for your appreciation and support. We'll be happy to share your kind feedback with our team!
I called and choose the option to get a…
I called and choose the option to get a return call. I was called back within 15 minutes, a reasonable time. I had a real
Human contact me and with help, I was able to perform a reset and add the colored nozzle correctly. It was a great call from start to finish. The unit is working as expected. Highly recommend
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to return your call promptly and provide the assistance you needed.
It's wonderful to know that, with our representative's guidance, you were able to successfully reset the unit and properly install the colored nozzle. We're especially happy to hear that the unit is now working as expected.
Your kind words about having a real person assist you from start to finish mean a great deal to us. We truly appreciate your recommendation and your trust in our customer service.
Thank you again for choosing Shop Joe and for sharing your positive experience!
tru ride was very helpful kept me up to…
tru ride was very helpful kept me up to date every step of the way. Very efficient and very organized. Great experience.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with us. We're truly grateful to hear that our team kept you informed throughout the process and provided you with efficient and organized support.
Your kind words mean a great deal to us. We strive to make every customer experience as smooth, transparent, and helpful as possible, and we're happy to know that our efforts made a positive difference for you.
Thank you again for your trust, support, and for giving us the opportunity to assist you. We sincerely appreciate you choosing us!
Product Failed to work after using it…
Product Failed to work after using it five times and I’m told it can’t be repaired not pleased
28. juli 2026
Svar fra Shopjoe
Hello Terry,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only five uses and that you were informed it could not be repaired. We understand how disappointing and frustrating this must be, especially after such limited use.
We appreciate you bringing this matter to our attention. One of our team members will review the details you provided and follow up with you regarding your concern to determine how we can best assist you.
Thank you again for your patience and for giving us the opportunity to review your experience and provide further assistance.
I purchased the Sunjoe Cordless…
I purchased the Sunjoe Cordless pressure sprayer but it was missing some parts. Michael provided excellent customer service to resolve the issue.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to assist you with the missing parts from your Sun Joe Cordless Pressure Sprayer and provide excellent customer service.
We truly appreciate your kind words and are glad that your concern was addressed. Providing helpful, responsive, and reliable support is something we strive for with every customer.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
GREAT customer service
GREAT customer service. And from experience, they do what they say they will do!!
28. juli 2026
Svar fra Shopjoe
Hello April,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had a great experience with our Customer Care team and, most importantly, that we followed through on our commitments.
Your kind words mean a great deal to us. Providing dependable support, keeping our promises, and making sure our customers feel heard and valued are all important parts of the experience we strive to deliver.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Sprinkler was leaking from the second…
Sprinkler was leaking from the second use. Does not oscillate as it should.
25. juli 2026
Svar fra Shopjoe
Hello Amanda,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your sprinkler began leaking after only the second use and that it is not oscillating as expected. We understand how frustrating and disappointing this must be.
We appreciate you bringing this matter to our attention. It appears that one of our team members followed up with you via email on July 24, but we have not received a response. We kindly ask that you get back to us through the email we sent so we can further assist you and work toward a resolution. Please also check your spam or junk folder in case the email was filtered there.
Thank you again for your patience and for giving us the opportunity to address your concern.
Ms Calib was very helpful to me
Ms Calib was very helpful to me. She sent me return labels to me and will be sending out a replacement pressure washer to me once they receive our other pressure washer back that the wand and nozzle cracked and they did not have a replacement in stock.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shopjoe
Hello Henry,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was helpful and able to assist you with the return process and provide the necessary return labels.
We understand how frustrating it can be when a replacement part is unavailable, and we're glad our team was able to provide an alternative solution by arranging a replacement pressure washer once the original unit is returned.
We truly appreciate your kind words about our team's helpfulness and support. Providing efficient and reliable assistance is something we strive for every day.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
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