Shepherds Friendly Anmeldelser 947

I felt satisfied with the explanations I got from the staff that opened my account. He was quite professional and treated me right. Setting up my account was quite easy and fast. Will definitely recommend them to my friends.

Very bad customer service.... Also bad claim team for income protection... I made an claim regardless my surgery which was in may... Understand that was a preexisting illness and I couldn't claim anything. After all, last week I've been pressed on work, verbal abused, discriminated and all of thatadee so stressful and anxious. I called an private gp on Sunday to be seen because my gp dont work on Sunday. I sent all documentation trough emails, etc. They said gonna take weeks and they dont know if I will get paid... Is a new mental illness.. It says clearly on doctor certificate that I'm off due to work related stress... What do you need more than that? They said that I should visit my main gp surgery. For fk sake... My gp surgery was closed on Sunday and I won't to make a good thing for me to get some advice and eventually a fit note for that day as Im not well due to massive stress, because being abused on work. Hopefully they will pay me because I've been honest with them and this is not any preexisting symptoms

It’s been a great experience so far with Shepherds Friendly! I’ve had JISA for 2 years. Nice and easy. Love their App. Opened new JISA over the phone - very helpful customer service. No waiting. All done within minutes. Thank you.

It was simple and very straightforward for me to complete your application for an over 50's Life plan which I have done and the first of my payments has been taken from my Bank Account as planned. Thank you very much. I feel very pleased that I have your cover until I am no longer here.

Registering with any institution can be taxing, but for our benefit to prevent fraud, this was good , and no problem, and with good rate, I am very happy to invest with Shepherds

Very helpfull team friendly

The staff are great but email app would not work stills not working for me

I was able to learn as much as I needed about this Company which helped me compare the Shepherds Over 50's Life insurance policy against some of the other 'Over 50's Life Insurance' plans I have taken out with other Companies. Your plan seems very favourable and after going through all the details I needed to check, I decided to sign up for your Over 50's Life Cover policy.

Very helpful staff am easy process.

Thoroughly disappointed with this company, they are dishonest and misleading. I’ve signed up through Topcashback and was promised cashback for doing £100 monthly payments. The order didn’t track on Topcashback so I’ve submitted a claim for them to investigate. I also submitted a complaint to shepherds friendly and they promised to pay out by 5th may.

It’s now been many months since I’ve signed up and I still haven’t got any cashback. I have asked Topcashback to chase this, they have been extremely helpful, but they are saying they have emailed their network group many times with no response to my claim.

I emailed shepherds friendly who only blame their 3rd party network group saying they are responsible for cashback and I need to wait another 2 months, while the network group has completely ignored all contact.

All of this feels like a scam to keep my money in their ISA as long as possible , I do not believe this company honours any cashback claim and this is all done to get people to sign up and invest money with them.

Please avoid this company at all costs, it is not worth the stress they cause.

Attempted to claim on an income protection policy, initially called on my husbands behalf (because he was unconscious at the time! Told they had to speak to him to log a claim… quite difficult when someone is critically unwell and not awake) after later uploading all documents heard nothing for 2 weeks. Then told all the documents were missing, then miraculously found. Told that this claim could take many weeks to be looked at, not really the point of income protection insurance, seems as though this company are happy to take your premium but not pay out. Go elsewhere.

In response to the below - the documents were not uploaded this week - it was 2 weeks ago.

Lovely customer service staff

Great service

Very easy to set up and affordable payments to open the Isa. Everything went very smoothly and communication was excellent

It was very easy to open a 5 year fixed bond and service has been prompt.

It was best 5 year Fixed Bond on the market, and setting it up was easy, I also contacted them by phone and got the answers I wanted easily enough.

Ease of opening an account.

Very easy to open an ISA. Everything explained in plain English. Easy to navigate website. Would definately recommend to others