I bought an apartment with home report from this company. The losses I suffered from this company were £6,500. They valued the apartment without checking the condition of the electrical installation.... Vis mer
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Taylor was very thorough when completing our home report. He answered our questions about the process and informed us of his findings whilst completing his survey of our house. We therefore knew what... Vis mer
We had Steven visit to give a survey of a property we were about to list for sale. We had already had two agents give us a listing valuation of 220k, we showed Steven one of them. The survey appeare... Vis mer
Kieran made the process very easy for myself and explained exactly what he was going to be doing during the home report. He had it all done in about 20 minutes and then talked me through the next step... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Shepherd Residential – Scotland’s leading provider of Home Reports Our team of experienced Chartered Surveyors are on hand to produce the right Home Report for you. Our Chartered Surveyors are well established and trusted by all major lenders, built from their commitment to provide the highest quality Home Reports. Our Home Reports are always accompanied by a Mortgage Valuation. The valuation is not required by law for the completion of the Home Report, however it is necessary for obtaining a mortgage from mortgage lenders. Our surveyors are qualified to undertake purchasing and re-mortgage valuations. The Mortgage Valuation is designed to help inform mortgage lenders of the value of the property for loan purposes. The valuation advises lenders of the value of the property and provides detailed characteristics of the property, including significant defects that may affect the value for securing the loan. With a wide network of offices located throughout Scotland, no other Chartered Surveyors can offer the range of comprehensive local market knowledge required to provide National coverage alongside local, expert advice.
Kontaktopplysninger
13 Albert Square, DD1 1XA, Dundee, Storbritannia
- 03330164000
- enquiries@shepherd.co.uk
- shepherd.co.uk
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Har svart på 16 % av de negative anmeldelsene sine
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Shepherds Home Report - so many errors.
Shepherds produced a home report for a house we purchased recently. The report looked good with all areas of the survey given category 1, and just one category2. However, once the purchase was complete and we moved in we found a number of errors, some minor which were missed, a leaky cylinder, twisted widows, etc., but one major which could have had a life threatening consequence. We have complained to Shepherds but they refuse to answer simple questions, pay for the repairs or compensate us for their errors. I would not trust their report ever again. Their complaints investigation procedure is a joke, I asked for simple answers to questions, i.e. how can something in need of repair or something they didn't even see be given category 1? They basically couldn't answer and responded with waffle then refused to communicate further so still no answers! Useless and unprofessional.
Update 18th August, after a drawn out complaints process with Shepherds still not admitting they were at fault the Adjudicator has found Shepherds " has failed in part to provide its services to the customer to the standard to be reasonably expected by the average person and, as such, the customer has suffered a financial loss or other disadvantage as a result of a failing by the company". The question remains, are there many more cases like ours when shoddy surveys have cost others?
18. mai 2021
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