I emailed for assistance placing my order. Based on what I was wanting to purchase, Lynn set up the order. We completed placing the order by phone. Lynn was wonderful and most helpful. It was a go... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Laura B was great on email & over the phone. Trying to find part numbers can be trying sometimes. She guided me to where the replacement cover number was and then facilitated the order of a new c... Vis mer
Selskapet har svart
Lynn is always so kind! I have ordered multiple parts, at different times, because I don't realize I need them at the time.. and she has been kind EVERY time. Such great customer service. I love shelt... Vis mer
Selskapet har svart
Pros: Customer support was great! Readily helped with questions regarding instructions and getting correct floor kit. Cons: Directions were hard to interpret in some areas, especially which pilot... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Kontaktopplysninger
Callender Road 150, 06795, Watertown, USA
- 1-800-932-9344
- info@shelterlogic.com
- shelterlogic.com
4,4
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Missing parts and one defective item…
Missing parts and one defective item ... Anthony your sales associate has taken care of the issue. That is why I only buy shelter logic products. Great customer service
Thank you
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Joe,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Kelly did an awesome job with my…
Kelly did an awesome job with my inquiry. She is very professional, knowledgeable and a pleasure to talk to. I wish all customer reps were as pleasant and efficient as Kelly
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Paul,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
Very pleasant interaction very…
Very pleasant interaction very knowledgeable got all the information I needed.
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Ted,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Anthony was awesome to deal with
Anthony was awesome to deal with. This was my third project with Shelter Logic and they were great every time.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Albert,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Great service!
I had a great experience ordering a garage for my yard. I was helped by Kim Nelson who was very professional, courteous and and helpful whether we were communicating over the phone or via email.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Michel,
We appreciate the fantastic review and are glad we could be of service. Kim will be recognized for her professionalism and great service! If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Kim was great a pleasure to talk…
Kim was great a pleasure to talk to.Very helpful and solve my problem
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Mike,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Greg at customer service was…
Greg at customer service was outstanding!
I was missing a part on a mini greenhouse and Greg sorted the issue promptly, courteously and efficiently. The whole process was simple and pleasant. Thank you so much for such amazing customer service, I will definitely be recommending your products and service.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Jackie,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
La qualité de votre employée Kelly est…
La qualité de votre employée Kelly est une personne très à l`écoute de notre besoin. Kelly donne un service inpeccable, elleest très souriante au téléphone rapide et courtoise
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Chantal,
Nous apprécions votre fantastique commentaire et sommes ravis d'avoir pu vous être utiles. Si vous avez d'autres besoins ou questions, n'hésitez pas à nous contacter !
Bien cordialement,
L'équipe ShelterLogic
Thank you for great service!
Lynn assisted with finishing out my order. She was friendly and got the job done for me. Appreciated her quick assistance to close out my order and get it to shipping. Thanks Lynn and Shelterlogic!
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Patty,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Service from rep was excellent.
Service from rep was excellent.
However, the product quality of the regular cover for Garage in a box is terrible. On my fourth cover and the last one only lasted 14 months or so, maybe less. The sun seems to eat it, then is splits, tears and blows away.
My 5 stars is for the gret service from rep. Qualirt would be 0.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Mark,
Thank you for your feedback on our service. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail, please feel free to call us at 1-800-560-8383.
Thank you for choosing ShelterLogic!
I needed a replacement part for my canopy.
I needed a replacement part for my item, and the customer representative was friendly, helpful and I was able to fulfill my purchase will speaking with her on the phone. Quick and easy, the tracking of delivery is greatly appreciated.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Pauline,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sojag is a good product
it helps that Sojag is a good product. My only beef is that you wouldn't honor/match the lower price online. Now I have to wait until stock comes in for 2026 and like everything else prices will jump. The product is great so here's hoping.
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Neil,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re pleased with the quality of the Sojag product, that truly means a lot to us.
We understand your frustration regarding the pricing and the difficulty of matching a lower online price, as well as the disappointment of having to wait for restock. We sincerely apologize for any inconvenience this has caused. While pricing and availability can sometimes be influenced by factors beyond our control, your comments are valuable and will be shared with our team as we continue to review our policies and improve the customer experience.
Thank you again for your patience and for choosing Sojag. We’re hopeful that once your structure is available, it will meet and possibly exceed your expectations.
Best
The Sojag Team!
Great Customer Service!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Sydney,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Sales person Anthony was informative …
Sales person Anthony was informative and made great suggestions
In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Antonio,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Interest in a Gazebo
The person I spoke to was very helpful and sent me great information for the products I was interested in!
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Carolann,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I Had an old Shelterlogic shelter-And no assembly instructions
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlogic got me a set of instructions the next day. Talk about quick service! Did not expect such a quick and pleasant experience. Much appreciate your help Sofiane!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Elton,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Sofiane for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Good customer service
I bought a gazebo on marketplace and was able to get a PDF copy of the manual very easily by a quick call to the company.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Sandra,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I've asked the same couple of basic…
I've asked the same couple of basic questions for 2 emails and they have not been answered and this is not acceptable. This doesn't give me confidence in the company.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Chiroken,
We’re sorry to hear about your frustration. Customer satisfaction is very important to us, and we would be happy to assist with your questions. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
Great Customer Service
I have bought a tent and a couple sets of walls/doors from Shelter Logic with Anthony helping me out every time. Anthony was great to work with, when we had a storm come through and ruin a new set of doors he sent us out a replacement set for free. I will definitely be reaching back out to Anthony when I need a new tent.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi Rudy,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Your response and delivery
Your response and delivery, but the material is defecient as to sturdyness. In the process of assembling the building, we had 40+ MPH winds, which destroyed the frame. Fortunately, my insurance is working for me at my loss.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ShelterLogic
Hi James,
We are very sorry to hear about this! Customer satisfaction is very important to us, and we would be happy to assist with any questions you may have. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
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