Used to be amazing and have some wonderful garments. Recently ordered something. It never reached me because they tried to save postage and sent two items with one tracking number so the Post Office... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Vis mer
Selskapet har svart
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Vis mer
Selskapet har svart
Great quality. Definitely could do with more colours, (e.g. their joggers colours are too dark,) but they do have some great colours and patterns, I love their Royal Purple, and their Bottled green... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktopplysninger
3 Leverton Place, NW5 2PL, London, Storbritannia
- theflock@sheepinc.com
- sheepinc.com
3,8
Bra
214 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 48 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No longer waiting in vain!
This is an update to a previous review I made. I returned a jumper to Sheep Inc because it had a small hole in one of the sleeves. It took some time for the company to locate the returned item, but with the help of my proof of postage, I eventually received an email acknowledging that it had been received and that an exchange item had been sent out.
I didn’t receive any tracking information for the exchange, although I did receive promotional emails from the company guaranteeing delivery before Christmas for orders made by midnight that day. At the time, this was a little frustrating, as I still hadn’t received my replacement item.
That said, I have now received the exchange jumper, which is great as it was intended to be a Christmas present. However, I also ordered gift packaging with my original order on 28/11, and this still has not arrived.
Additionally, upon receiving the exchange jumper, I noticed that the construction is different from the one I originally ordered. Although they are the same model, the original jumper had a more interesting construction, which was a feature I particularly liked. I would be curious to understand why this has changed.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
Hi Callum, thank you for taking the time to share this detailed update, and we really appreciate your patience throughout the process. We’re sorry for the delays and the frustration caused while locating your return and getting the exchange out to you, and we’re glad to hear the replacement jumper has now arrived.
We also understand how disappointing it must have been not to receive gift packaging. Many apologies for this.
Regarding the difference in construction you noticed, we’d really like to look into this further for you, as your feedback is important and helps us improve. If you could please email us at theflock@sheepinc.com, our customer service team would be happy to review everything in detail and help clarify what’s changed, as well as follow up on the missing gift packaging.
Thanks again for your understanding, and we hope to resolve this fully for you very soon.
Order no 64141
Order no 64141
I have heard nothing from you since Dec 17th...I requested an exchange of Medium for Small, but have been sent the same size (Medium) again. I have tried returning/exchanging AGAIN but on your returns page it won't allow me to, saying this item has already been returned, and under Royal Mail tracking it says its still being tracked. Therefore I am stuck with the wrong size garment and no way of returning it. On top of this, I have emailed several times and have only had 1 reply and the issue is still not resolved. Absolutely appalling customer service. Please resolve this asap
18. desember 2025
Svar fra Sheep Inc.
Hi Vicky, we’re really sorry for the frustration this has caused.
To clarify the issue with the returns portal: each order has its own unique order number, including exchange orders. To return the exchange, the exchange order number (not the original order number) needs to be entered into the returns portal. If the original order number is used, the system will show the item as already returned, which is why you’ve been unable to proceed.
That said, we’re very sorry that this wasn’t made clearer sooner and that communication has been slower than it should have been. This is not the experience we want for any customer. Our team will follow up directly to help get this resolved as quickly as possible and ensure you’re not left stuck with the wrong size.
Thank you for your patience.
Svar fra Sheep Inc.
Hi Tara, thank you so much for the review! It's great to hear you're enjoying your knit.
Excellent Customer service
Human customer service was very helpful by ensuring my order was delivered after a certain date per my request.
12. desember 2025
Svar fra Sheep Inc.
Hi Doet, thank you for the lovely feedback. We're always happy to help!
A good outcome
After initial difficulties with communication i received a sincere apology and they went over and above to resolve the issue. You cant ask for more than that!
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
I’m really sorry to hear this, and I completely understand why you’re disappointed. We’ve had a very high volume of requests during the holiday period, but that shouldn’t have resulted in you feeling ignored — I’m sorry about that.
I’m responding to you now and will personally make sure your return enquiry is taken care of promptly. If there’s anything outstanding, please do let me know and I’ll resolve it straight away.
Thank you for your patience, and I hope we can improve your experience from here.
I have an order placed and I don't…
It took some time over the holidays, but eventually I received a very nice beany. I'll keep buy from this brand
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
Hi Luca, we’re really sorry for the worry and frustration this delay has caused. I saw that our Customer Experience team was in communication with you, the courier, and was monitoring your order. It's great to see your order was successfully delivered before Christmas.
Terrible experience
Terrible experience. Ordered a sweater in large, medium arrived. I complained and returned the item requesting a large. A medium arrived a second time (3 weeks after my initial order). Customer service has been poor and very slow in responding. Dreadful service given the price point.
8. desember 2025
Svar fra Sheep Inc.
I’m really sorry to hear this and completely understand your frustration. I do believe I am now personally dealing with your issue, and I truly hope we can turn this around for you.
Receiving the wrong size twice and experiencing delays isn’t acceptable, especially at this price point, and I’m sorry for the inconvenience this has caused. Please allow me the opportunity to make this right — I’ll ensure this is properly resolved for you.
Thank you for your patience, and I hope we can improve your experience from here.
Svar fra Sheep Inc.
Thank you so much for your kind words. We’re delighted to hear you’re happy with both the product quality and the level of customer service. Your support truly means a lot to us.
Disgraceful customer service
So, having waited an age for my order it finally arrived damaged. After many emails they finally agreed to refund, in their words, 'immediately'. That was 12 business days ago and no surprise - no refund, and no response to any of my emails. Disgraceful. Have nothing to do with this company.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
I’m really sorry to read this, and I understand why you feel so disappointed. I do believe this was resolved on our side, but I’m genuinely sorry that it hasn’t felt that way to you — that’s never the experience we want to leave anyone with.
If there is still anything outstanding, please do let me know directly and I will personally look into it again to make sure everything is fully completed. I truly would appreciate the chance to change your experience and put this right.
Ordered nine days ago and no dispatch email yet!
I ordered a sweatshirt on November 29th and it has still not arrived, today is the 8th December. Their shipping time says 2-3 business days and I ordered it based on the shipping time mentioned as a gift for my son. He lives in Dubai, but is visiting me today so I had planned to give it to him. Now that it has not arrived it is too late for me to give it to him before he leaves. I have emailed and also sent messages from their contact form three times since the middle of last week, but have had no response. This is an expensive gift costing £150 and I am really upset that it has not arrived and that I have no way of speaking to the company. Regardless of how busy they are, they should certainly find the time to respond to customers emails within the promised 24 hours.
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
Hi Jenifer,
I’m really sorry for your experience, and I completely understand how upsetting this must have been — especially as the sweatshirt was intended as a gift for your son while he was visiting. That’s incredibly disappointing, and I’m very sorry we didn’t meet expectations here.
We have been experiencing a very high volume of customer requests recently, which unfortunately led to delays in responses. That said, I do believe I personally resolved your issue, and I will double-check again to ensure everything is fully sorted and there’s nothing outstanding on your order.
You’re absolutely right to expect timely replies, and I’m sorry that didn’t happen in this case. Thank you for your patience, and please know your feedback has been taken seriously.
I love the quality and the brand
I love the branding and image. The product is high quality. The fit is great and I am very happy with the items that I have ordered, usually more than one of each. I have to say I don't like the button/badge thingy (but if you're determined it can be removed with pliers). I would prefer just to have the knitted badge on the back of the neck. Nevertheless, my favourite knitwear brand. Please keep up the good work.
28. november 2025
Svar fra Sheep Inc.
Thank you so much for such a thoughtful review. We’re really glad to hear you love the branding, fit, and quality — and that the pieces have become favourites you return to again and again. That means a great deal to us.
We appreciate your honest feedback on the Connected Dot too. It’s designed to be optional, and we completely understand that some people prefer a cleaner look. Your thoughts on the knitted neck badge are noted and shared with the team.
Thank you again for your support and kind words — we truly appreciate you being part of the flock.
First of all the marketing is very sexy…
First of all the marketing is very sexy and talked to me.
Fresh and less serious than Johnstons of Elgin . Prices for merino wool are a bit high. Design is good, colour ranges are OK
5. desember 2025
Svar fra Sheep Inc.
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear the branding and tone resonated with you, and that you appreciate the design and colour range.
We understand that our pricing can feel on the higher side — we focus on exceptional merino quality, responsible production, and long-term wear, but we completely appreciate your perspective. Feedback like this is invaluable as we continue to evolve.
Thanks again for sharing your thoughts, and we hope to welcome you back again soon.
Svar fra Sheep Inc.
Thank you so much — we’re delighted to hear everything was perfect, from the order and sizing to the packaging. We really appreciate you taking the time to share your experience.
My sweater and hoodie arrived very…
My sweater and hoodie arrived very quickly, and on opening the lovely package, it was obvious that these are quality garments. Not only look great but very comfortable and really cosy and very warm. Really pleased.
4. desember 2025
Svar fra Sheep Inc.
Thank you so much for your lovely review. We’re really pleased to hear your sweater and hoodie arrived quickly and that the quality was clear as soon as you opened the package. It’s great to know they look good, feel comfortable, and are keeping you cosy and warm.
Thanks again for sharing your experience — we truly appreciate it.
Knitted hoodie and a round neck
Knitted hoodie and a round neck, love them both. Beautiful colours and weight, hope it lasts
2. desember 2025
Svar fra Sheep Inc.
Thank you so much for your kind words. We’re delighted to hear you love both the knitted hoodie and the crewneck — the colours and weight are carefully chosen, so it’s great to know they’ve landed well. With proper care, they’re made to last for many years.
Thanks again for taking the time to share your experience.
quality is excellent
I have a hoodie from Sheep inc that i have used several times a week for over 8 months. It still feels and looks brand new
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
Thank you so much for sharing this, we are thrilled to hear that your Sheep Inc hoodie has been with you for over eight months and still feels and looks brand new. We design our pieces to last, so knowing it is holding up so well truly means a lot. Thanks again for your support and for being part of our journey.
Fantastic beanies
Fantastic beanies, superb quality and reasonably priced! Great colour schemes too! Many thanks
24. november 2025
Svar fra Sheep Inc.
Thank you for the wonderful feedback, we are delighted to hear that you’re enjoying our beanies, their quality, and the colour options. Knowing you find them reasonably priced and fantastic to wear truly makes our day. Many thanks for your support!
Great quality products
Great quality products and a great company to approach. I hadn't returned an item correctly but I rang and it was sorted immediately. The items I kept - I just love.
30. november 2025
Svar fra Sheep Inc.
Thank you for your kind words, we’re so glad to hear you had a positive experience with our team. We always aim to make things easy, so it’s great to know your return was sorted quickly. And we’re delighted that you love the items you kept. We truly appreciate your support!
Zero customer service
As others reported, the customer service is really bad. The claim of a response within 24h is simply misrepresentation;I have never received a response within 24h.
Ask them a question on the email address listed on their website before you purchase so you can see for yourself. You have been warned!
Edit: interesting to see they have time to respond here quicker than they respond to emails... Managing a poor image appears more critical than managing their customers' issues
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sheep Inc.
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. It is a busy, busy Christmas season and we’re working through requests as quickly as we can. Our aim is always to reply within 24 hours, but at peak times we unfortunately fall short, and we truly apologise for the frustration this has caused.
If you’re able to share your email with me, I’d be more than happy to reach out personally and make sure your request is handled as soon as possible. We appreciate you bringing this to our attention and giving us the chance to put things right.
The arm lenght is based on men
The arm lenght is based on men. A design specific for women would be better.
28. november 2025
Svar fra Sheep Inc.
Thank you for your feedback, we really appreciate you sharing this with us. You’re right that our current arm length measurements are based on a unisex fit, and we understand that a women-specific design could offer a better experience for many. Our team is actively exploring expanded sizing and fit options, and insights like yours are invaluable in shaping future improvements. Thank you again for helping us make our products better.
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