Great customer service. I made a mistake on my order, Chris caught the error quickly and helped me sort everything out. The products are of good quality and delivered swiftly.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Found just what I wanted on the web site. Easy ordering process and delivery was 2 working days later. The handrail looks great. Beware of the (stainless steel?) screws provided though, I managed to s... Vis mer
Selskapet har svart
Very easy to order from Shaw Stairs Ltd, quick delivery and more than helpful, quick response to emails and more than happy to help. Shaws go above and beyond, old fashioned customer care, a refreshin... Vis mer
Selskapet har svart
Unfortunately there was a mixup with my order and it did not all arrive however the team at shaw stairs a Had this sorted within 24 hours and received the rest of my oder the next day Mistakes ha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are a family run business that manufacture the highest quality staircase components and bespoke designs. Established since 1999 and with over 33 years experience, we are a leading online supplier of some of the most modern and traditional staircase spindles parts in the UK, with unrivalled experience with domestic and commercial staircases and stair banister renovations. Here at Shaw Stairs, we work with you to figure out your preferences and design a style to create a staircase or handrail balustrade to your requirements. We are a Nationwide Stair Parts supplier delivering staircase parts to Carpenters, Joiners and the General Public. Order Online for all the latest stair parts today!
Kontaktopplysninger
Unit 4-5 Apollo Park, B79 7TA, Tamworth, Storbritannia
- 0182754988
- info@shawstairs.com
- shawstairs.com
4,8
Enestående
65 anmeldelser
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Excellent from ordering to delivery!
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Shaw Stairs Ltd
Hi Mr Cooper
Thank you for taking the time to leave us a review, we are really pleased to hear that you are happy with your order and experience with us.
Kind regards
DIY Refurb
Shaw stairs couldnt have been more helpful when we were looking for a DIY stair refurbishment kit. They went through all the options with us and then custom made everything we needed so we could do the job with minimal fuss. Even adding extras on after the initial build. Absolutely brilliant.
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Shaw Stairs Ltd
Good afternoon Marc
Thank you so much for taking the time to leave us a review, we are really pleased to hear that you are happy with the service and products which you received and hope to hear from you again in the future.
Kind regards
Good company and easy to work with.
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Shaw Stairs Ltd
Thanks for the review! We hope to work with you again in the future :)
Kind regards
Unprofessional Company
Unprofessional Company
What they fail to tell you when you place an order is that if you are having bespoke items they will not return them. We received awful newel posts and we sent them back. We no longer have the items and have not received a refund. Not even an attempt from the company to get this resolved. They haven't even had the decency to return the items to us. Conveniently when the order was placed according to them they couldn't process my card payment so I was asked to do a bank transfer. According to my bank this is quite common for some companies to do this, if you have made a bank transfer the bank cannot get involved to dispute it. ABSOLUTELY SHOCKING
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Shaw Stairs Ltd
Dear Parminder
We are sorry to hear that you are not happy with the items which you received but unfortunately as you ordered square newel posts this is what we then supplied you with, had you asked for these to be chamfered we would have happily obliged. Prior to this we had also sent you a copy of our terms and conditions which states that bespoke items cannot be returned as we are unable to resell these as they have been made to your specific requirements. We also informed you of this before you returned the items and made you aware that we could only refund the standard items which was processed in full on receiving these items. We also offered to send the items back to yourself however you would have had to cover the postage costs but we never heard anything back from you until now. We could not process your card payment as it was a security code match only and this can therefore mean it is a fruadulant transaction so we have to take precautions to avoid any issues and you offered to make a bank transfer to avoid delaying your order, we take card payments on a daily basis and never push bank transfers onto our customers unless this is their preferred payment method.
Regards Shaw Stairs Team
An absolute pleasure to deal with!
An absolute pleasure to deal with! Quality products for a decent price, speedy delivery and efficient customer services. What else do you need?
29. juni 2018
Anmeldelse skrevet uten oppfordring
Svar fra Shaw Stairs Ltd
Good afternoon Mr Young
Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the products and service which you reveived.
Kind regards
Dette er Trustpilot
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