Sendico is quick with receiving orders from Mercari Japan sellers , and the packing was very well done. Shipping fees are reasonable, but the delivery time could be faster.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Очень долго упаковываете и отправляете посылки. У других посредников процедура упаковки и отправки после оплаты посылки составляет 1 сутки. Непонятно почему делите заказ от одного продавца (магазина)... Vis mer
Selskapet har svart
I've used sendico for multiple years now, I've never had a single issue. Everything is really straight forward and arrives perfectly wrapped and safe. You can pay extra if your unsure and have ite... Vis mer
Selskapet har svart
Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubt... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Onlinemarked
- Import-/eksportselskap
- Onlineauksjon
- Frakt- og posttjeneste
- Traktorforhandler
- Dataspillbutikk
Om Sendico
Skrevet av virksomheten
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Kontaktopplysninger
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4,4
Enestående
562 anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very Happy with Sendico & very angry on transport service
The system of buying and selecting on the website was good. I liked & loved the options I have on Sendico website.
I wanted to buy NieR Automata merchs which are only available in Japan cause they are never available in my country India. Thanks to Sendico, I was able to get my hands on NieR games series 15th anniversary 2B 9S A2 character keychains which are so rare. I am fully happy.
But I have a big complain to the transport service. I selected E-packet international courier service for my shipping. When the parcel came in my local area. The local delivery service people lost my parcel. Thankfully, a kind man found it on the road and called me by the number & detail from the info inside the box.
The shipping was good & nothing was broken. I think it's just my local delivery service which did this mistake. at least I got my parcel.
5. februar 2026
Svar fra Sendico
Hi There,
Thank you so much for sharing your detailed experience with us. We’re really happy to hear that you were able to get your hands on the NieR: Automata 15th anniversary 2B, 9S, and A2 keychains. We know how rare Japan-only merchandise can be, especially when it’s not available in your country, so it’s great to hear that you’re fully happy with your purchase.
At the same time, we’re very sorry to hear about what happened with your local delivery service. That must have been extremely stressful. We’re relieved that a kind person found your parcel and contacted you, and that everything arrived safely in the end.
As you mentioned, once the parcel leaves Japan, the final delivery is handled by the local postal service in the destination country. Unfortunately, we don’t have control over how parcels are managed at that stage. Still, we understand how upsetting that experience must have been, and we truly appreciate your balanced and fair feedback.
Thank you again for trusting Sendico to help you secure such special items. We hope your next delivery is smooth from start to finish.
Kind Regards,
Sendico
Parcels take a long time to be…
Parcels take a long time to be packaged. Poor feedback. They don't respond to messages.
17. februar 2026
Svar fra Sendico
Hi There,
Thank you for sharing your experience. We’re sorry to hear that you felt the packaging time was long and that our responses were lacking...
During busy periods, packing and message replies can take longer than usual, as we process parcels in the order they are requested. Our support team operates Monday to Friday, 9:00–17:00 (Japan time), and we always work through messages as quickly as possible, though responses can sometimes take more than 24 hours.
We understand how frustrating delays can be, and we truly appreciate your patience.
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you so much for the amazing energy in your review! 5 stars all day, every day truly makes our team smile.
We really appreciate your support and will keep doing our best to live up to that standard every single time.
Kind Regards,
Sendico
Always a good experience
Bought many things, always turn up quickly and in proper shape
13. februar 2026
Svar fra Sendico
Hi There,
Thank you for your continued trust in Sendico. It’s great to hear that your orders consistently arrive quickly and in proper shape.
We work hard to make sure every parcel is packed carefully and dispatched as smoothly as possible, so your feedback really means a lot to us.
We look forward to supporting your next purchases as well.
Kind Regards,
Sendico
There where a lot of hidden fees like…
There where a lot of hidden fees like import costs and shipping costs. This should be more clear.
10. februar 2026
Svar fra Sendico
Hi There,
Thank you for your feedback. We’re sorry to hear that some of the costs felt unclear.
Import duties and local taxes are determined by your country’s customs authorities and are unfortunately outside of our control, and international shipping costs vary depending on parcel size, weight, and the carrier selected. That said, we understand how important transparency is when it comes to fees.
We would really appreciate it if you could share more about which parts of the process felt unclear to you. Your suggestions could help us improve the way we present this information. Please feel free to contact us directly at mail@sendico.com
with more details.
Kind Regards,
Sendico
Extremely Satisfied
Between postal strikes and tariffs, 2025 was a year of near disaster for me, but Sendico was the silver lining and set an example for customer service that I would love to see in my country.
Prompt responses to questions, reasonable fees, a great selection of shipping options, a more than generous item storage policy and excellent care in the packing of my items, I can highly recommend this company.
I honestly can't remember another company that I was so happy to deal with.
Thank you!
14. januar 2026
Svar fra Sendico
Hi There,
Wow, thank you so much for this incredible review. It truly means a lot to us.
We know how stressful things like postal strikes and tariffs can be, especially when you’re waiting on important purchases, so hearing that Sendico was a silver lining for you in 2025 is something we genuinely appreciate.
Your kind words about our response times, fees, shipping options, storage policy, and packing care are exactly what our team works hard to maintain every day. Knowing that you felt well supported throughout everything makes all that effort worthwhile.
It’s especially touching to hear that we’re one of the best companies you’ve dealt with. That’s a huge compliment, and we don’t take it lightly.
Thank you again for your trust and recommendation. We look forward to continuing to support you for many years to come.
Kind Regards,
Sendico
Well packaged, lovely gift provided
They packaged up my items well, and gave me an additional gift! How sweet, thank you!
26. januar 2026
Svar fra Sendico
Hi There,
Thank you so much for your lovely review! We’re really happy to hear that your items were well packaged and that you enjoyed the little extra gift.
It’s small touches like that which we hope make the experience even more special. We truly appreciate your support and hope to help you again soon.
Kind Regards,
Sendico
12+ days without a word from support
12+ days without a word from support.
It’s the second week of February, and all of my orders have been stuck in the Sendico warehouse somewhere since sometime toward the end of January due to a website bug. I cannot seem to get in touch with anybody to solve the problem. My many messages to support fall on deaf ears, and I haven’t managed to get any help in their official Discord server, either.
I understand mistakes happen, but total radio silence for weeks is a completely unacceptable customer experience.
The rest of the experience has been smooth, but that hardly matters when my purchases aren’t getting shipped to me.
27. januar 2026
Svar fra Sendico
Hi There,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this caused.
Early February was an exceptionally busy period for us as we were in the process of opening an auxiliary warehouse to improve our overall storage and shipping capacity. This unfortunately created delays and increased support volume, leading to response times that were longer than our normal standards. We completely understand however that 12+ days without a reply regardless of the situation is unacceptable, and we apologize for this.
Please know that this was not intentional radio silence, and certainly not us ignoring you. It was a temporary backlog during a major operational transition. The good news is that everything should now be back to normal, and both warehouse processing and support responses are operating within standard timeframes again.
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you for your feedback, and we’re sorry for the slow response you experienced.
Early February was an exceptionally busy period for us as we were working on opening an auxiliary warehouse to improve our overall operations and processing capacity. During that time, response times were unfortunately longer than usual.
The good news is that everything should now be back to normal, and our support team is responding within standard timeframes again. We truly appreciate your patience while we worked through that transition.
Kind Regards,
Sendico
Great service Perfect 👍🏾
4. februar 2026
Svar fra Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear that everything was perfect and that you had a great experience with us.
Your support means a lot to our team, and we’ll keep working hard to deliver the same level of service every time.
Kind Regards,
Sendico
Tracking system
Tracking system. It's bad, i know that you can't do much about it, but I don't even know where my parcel right now. It was in Japan, dispatched and now - nothing. No updates on it. I don't even have information about approximate time of arrival .
Updating my review after receiving parcel, even tho problem with tracking is frustrating - there's nothing to do about it, so i will rate the parcel itself.
Everything came alright, with sorts of protection i paid for, overall service is great.
22. januar 2026
Svar fra Sendico
Hi There,
Thank you for your feedback. We completely understand how frustrating it is when tracking updates stop and you’re left without clear information about your parcel’s location or estimated arrival time.
Unfortunately, we don’t have control over the courier’s tracking systems once the parcel has been dispatched from Japan. Updates depend entirely on the postal or courier service handling the shipment in transit and in the destination country.
That said, we understand how stressful the lack of updates can feel... So if you’d like, please contact us with your parcel number and we can check the status from our side to see if there is any additional information available.
Kind Regards,
Sendico
Not for me
TLDR: I think they are okay but personally, one hoop too many to jump through to make an order. It'll probably be good for people who don't know Japanese but if you're more experienced, there are more simpler options.
There were a couple items that I forgot about and order deadline was coming up in 2 days. I usually use a different service that's basically just a PO box. I understand Japanese relatively well so I'd make my own order and send it to them. But I saw some good reviews for Sendico so I thought I'd take the opportunity to try them out.
I ordered my 2 items 2 days before the deadline. I was definitely cutting it close but they responded very quickly the next day to confirm my order. The issue was though, the order only had one of my items and they told me the other one was "sold out". It was odd because both items were part of the same set so they had the same deadline and they were made to order so it shouldn't have been. I checked the store on my end (a day before deadline) and it was still available. I sent a support ticket asking them to look into it in which they responded back 2 days later (a day after the order deadline) saying the item was sold out.
I'm sad I didn't get my order but honestly it was a fault on both ends so no harm no foul. What I learned though, was that if you have a good understanding of Japanese, you may be better off using a PO box equivalent instead of using a proxy service like this. I can't take back the credits I put in, so I'll eventually make another order and with ample amount of time lol
21. januar 2026
Svar fra Sendico
Hi There,
Thank you for sharing such a detailed and balanced review. We genuinely appreciate you taking the time to explain your experience.
We’re sorry to hear that you missed out on one of the made-to-order items. Even with tight deadlines, we understand how disappointing that must have been, especially when it appeared to still be available on your end. In some cases, availability can change quickly or differ depending on how the shop processes proxy purchases, but we completely understand why the situation felt confusing and frustrating.
You’re absolutely right that different services suit different types of buyers. For customers who are comfortable ordering directly in Japanese, a forwarding or PO box–style service can sometimes feel more straightforward. On the other hand, our proxy system is designed to handle communication, payments, and domestic coordination on behalf of customers, which can add an extra step but also provides support where needed.
We appreciate your understanding that the timing played a role here, and we’re glad to hear the rest of the process felt smooth overall. When you’re ready to place your next order, we’d be more than happy to assist, especially if you’re working with a deadline again.
Thank you again for giving Sendico a try.
Kind Regards,
Sendico
Wonderful
Wonderful, first time Sendico user, I was not disappointed, clear process of what to do and loved that the item was fully checked at the facility before sending onwards. Quick delivery to New Zealand, very happy, would definitely use your service again, thank you, Rich
20. januar 2026
Svar fra Sendico
Hi There,
Thank you so much for your wonderful review, Rich! We’re thrilled to hear that your first experience with Sendico was a positive one.
It’s great to know that you found the process clear and appreciated the full item check at our facility before shipment. We’re also happy your parcel reached New Zealand quickly and safely.
We truly appreciate your trust in us for your first order, and we’d be delighted to assist you again anytime.
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you so much for the 5 stars and the kind words. We’re really glad you had a great experience with us.
Your support means a lot to the whole team, and we’ll keep working hard to make sure it stays that way.
Kind Regards,
Sendico
Almost 5 stars
I have used sendico many times over the past few years. Products always delivered to Australia within 4 weeks. My most recent parcel is taking a bit of time, but I have faith based on history.
25. desember 2025
Svar fra Sendico
Hi There,
Thank you for your continued support over the past few years. We truly appreciate your trust in Sendico.
We’re glad to hear that your parcels have consistently reached Australia within around four weeks, and we really value the confidence you’ve shown in us with your current shipment.
If your most recent parcel continues to take longer than expected, please don’t hesitate to reach out with the tracking number and we’ll be happy to check on it from our side.
Kind Regards,
Sendico
Always a pleasure dealing with Sendico
Always a pleasure dealing with Sendico, they make the whole process easy and they go out their way to help and inform me with anything needed. Cannot thank you enough Sendico ! Arigatou for everything, LOVE, Marie.
21. januar 2026
Svar fra Sendico
Hi There,
Thank you so much for your heartfelt message, Marie. It truly means a lot to us.
We’re so happy to hear that the process feels easy for you and that our team has been able to support and inform you whenever needed. That’s exactly the experience we aim to provide.
Arigatou gozaimasu for your continued trust and kindness. We cannot thank you enough for your support and love right back at you.
Kind Regards,
Sendico
Shipping was faster than expected
Shipping was faster than expected. Item was packaged very well. Price was very fair compared to alternatives, such as ordering from eBay shipped from Japan.
14. januar 2026
Svar fra Sendico
Hi There,
Thank you so much for your kind review. We’re really glad to hear that your shipping was faster than expected and that your item arrived safely with careful packaging.
It’s also great to know you found our pricing fair compared to alternatives. We always aim to provide a cost-effective and reliable way to shop from Japan.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Ive lost some important auctions…
Ive lost some important auctions because I trusted in Sendico and the page doesnt work. Considering to use another proxy service in the future
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
We’re really sorry to hear that you lost important auctions due to issues with the site. We completely understand how frustrating that must feel, especially when you’re relying on us during time-sensitive bids.
There are rare occasions where high traffic, marketplace-side delays, or technical issues can affect bidding performance, but we know that doesn’t make the outcome any less disappointing.
If you’re open to it, we would really appreciate it if you could contact us at mail@sendico.com
with the auction IDs and the time this occurred. That will allow us to properly investigate what happened and see if there was a technical issue involved.
We truly value your trust, and we’re sorry this experience has made you reconsider. We’d very much like the opportunity to look into this and improve.
Kind Regards,
Sendico
STAX UA-70 templates
item in very good condition, shipped fairly promptly and arrived in short order. Excellent experience overall.
12. januar 2026
Svar fra Sendico
Hi There,
Thank you so much for your great review. We’re really happy to hear that your STAX UA-70 templates arrived in very good condition and that shipping was prompt.
It’s wonderful to know the whole experience felt smooth and excellent overall. That’s exactly what we aim for with every order.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Svar fra Sendico
Hi Bortolo,
We're happy to hear you had a good experience with us, and look forward to seeing you again in future!
Kind Regards,
Sendico
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.