good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Vis mer
Selskapet har svart
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm fo... Vis mer
Selskapet har svart
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expresse... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Scratch & Patch
Skrevet av virksomheten
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Kontaktopplysninger
124 City Road, EC1V 2NX, London, Storbritannia
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to set up on line and one of the…
Easy to set up on line and one of the best quotes for pet insurance I found. S&P also have good reviews from existing customers. However, it is difficult to rate a company until one has had dealings with them over a period of time so, I may well come back to this in the future.
8. mars 2026
Svar fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found the setup process easy and that our cover came through as one of the best quotes when you were comparing options. It’s also great to know that the experiences shared by other customers helped you feel confident choosing Scratch & Patch.
We completely understand your thoughts about wanting to see how things go over time, and we really appreciate you giving us the opportunity to look after your pet.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very easy to arrange my pet insurance…
Very easy to arrange my pet insurance online, easy website, good cover at a lot better price than lots of other providers
7. mars 2026
Svar fra Scratch & Patch
Hi Mark,
Welcome to the family!
Thank you for taking the time to leave us a 5-star review. We're really pleased to hear that arranging your pet insurance online was quick and easy, and that you found the website straightforward to use. It’s also great to know you were able to secure good cover at a better price compared to other providers.
Making pet insurance simple, clear, and good value for pet owners is exactly what we aim for, so your feedback means a lot to the team.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very simple booking service
Very simple booking service, better price than every other provider and I get better cover. Hopefully won’t ever have to make a clam
10. mars 2026
Svar fra Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased to hear that you found the process simple and straightforward, and that you were able to secure better cover at a great price. Making pet insurance easy to set up while still giving you the protection your pet deserves is exactly what we aim for.
Most of all, we hope your pet stays happy and healthy — but if you ever do need us, our claims team will be here to help and guide you through the process.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Martin,
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our cover offered great value while still providing the right protection for your pets needs.
Finding the right balance between strong cover and an affordable premium is something we always aim to provide for our customers and their pets.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Absolutely useless company despite me…
Absolutely useless company despite me telling them my dog died in January, they kept sending me emails because i cancelled the direct debit. Then they send an email today saying they have cancelled my policy from the date i told them she died but they want more money to cancel policy.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Jackie,
We’re very sorry to hear about the loss of your beloved pet, and we’re sorry that your recent experience has added further frustration at what is already a difficult time.
We’d really like to look into this for you and understand exactly what has happened. To help us do that, we’ve requested some additional information from you via Trustpilot so we can locate your policy and review the situation in full.
Once we have those details, a member of our team will be able to investigate this further and assist you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
****** Additional Reply ******
Hi Jackie,
Thank you for your patience while we looked into this for you. We have now concluded our investigation and a member of our team will be reaching out to you directly to discuss this further.
We’re very sorry for your experience, as this is not the level of service we aim to provide. We apologise that on this occasion your experience fell short of the standards we strive to deliver.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Outstanding claims team. Both efficient and caring.
My claim has been settled quickly, efficiently and without fuss. The claims team communication was outstanding, keeping me up to date with the claim status throughout. I mistakenly supplied the wrong contact email for the specialist hospital and the team contacted me quickly to say that they were still waiting on information. They followed this up and received the necessary information which resulted in my claim being settled in the next two days. Payment was in my account within four days. Outstanding, caring, proficient, can’t fault them.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Annette,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re really pleased to hear that your claim was handled quickly and efficiently, and that our claims team kept you updated throughout the process.
It’s great to know the team were able to follow things up with the specialist hospital and keep everything moving so your claim could be settled without any fuss. Your kind words about the team’s care and professionalism will mean a lot to them.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to navigate
Easy to navigate, good price for decent plan, no fuss just simple questions, easy to set up.
9. mars 2026
Svar fra Scratch & Patch
Hi Elizabeth,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the site easy to navigate and that setting up cover for your pet was quick and straightforward, with simple questions and no fuss.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent set up
Very competitive,very quick to sign up our pet and excellent paperwork.
9. mars 2026
Svar fra Scratch & Patch
Hi Nigel,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the cover competitive and that signing up your pet was quick and straightforward, with clear and easy-to-follow paperwork.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Used Scratch and Patch for years
Used Scratch and Patch for years. Never had to claim, but they are always helpful. Multiple ways to get in touch, including Whatsapp, which is an easy way to ask any questions.
9. februar 2026
Svar fra Scratch & Patch
Hi Josh,
Thank you for taking the time to share your experience with us. It’s fantastic to hear you’ve been with Scratch & Patch for years and that our team have been helpful whenever you’ve needed support.
We’re really pleased that you’ve found it easy to get in touch with us, whether that’s through WhatsApp or our other contact options.
We always aim to make it simple for our customers to ask questions and get the help they need.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Michelle,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found everything easy to understand and straightforward, and that you’re happy with the value for money. Making pet insurance clear and simple for our customers is really important to us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good price dog insurance.
Found this company on line. Easy site to navigate and straightforward. Took fifteen minutes to sign up.
7. mars 2026
Svar fra Scratch & Patch
Hi there,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found the website easy to use and that getting your pet’s cover set up was quick and straightforward. Making it simple for customers to buy the right insurance for their pets is really important to us, so it’s great to know you were able to get everything sorted in just a few minutes at a great price.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Kevin,
Thank you for taking the time to leave us a review. We’re really glad to hear you found the cover clear and great value, and that our VetCare Line was helpful — having a Veterinary Nurse there when you need a bit of guidance can make all the difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
great customer service displayed by…
great customer service displayed by Daisy.
she was extreemly helpful in dealing with our renewal
a credit top the company.
as a footnote its great to be able to speak to humans !!
6. mars 2026
Svar fra Scratch & Patch
Hi Gerard,
Thank you for taking the time to leave us such a wonderful review. We’re really pleased to hear that Daisy provided great service while helping with your renewal — she’ll be delighted to hear your kind words and that her support made such a positive difference.
It’s great to have you on board with us for another year, and we’re glad Daisy could help with your renewal.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi AJ,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our prices competitive and the process of purchasing your policy nice and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Christine,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that you found the process straightforward and that accessing everything online was simple and convenient.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Be careful about "clinical signs"
Refused to pay 8 linked claims for my 8 year old dog who got pseudomonas in her left ear. Which took 2 months and £1300 to cure.
Cited that she had had a few (think 3 or 4 but at least one in the other ear) ear infections in 8 years (she's a spaniel).
Vet supports previous infections likely yeast as treated with drops that wouldn't work on pseudomonas and cured after a week.
So despite being totally different infections and different required treatment they showed the same "Clinical signs"....
Clearly they can get out of everything with this small print considering most serious illnesses in animals start with diarrhea...and we've all took our pets at one time or another with a minor illness that started the same way!!!
Claim has been sent to financial ombudsman
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Lindsay,
Thank you for taking the time to share your feedback. I’m really sorry to hear that we haven’t met your expectations on this occasion, particularly when your dog has been unwell.
So that we can look into this properly for you, I’ve sent you a request via Trustpilot asking for a few policy details to help us locate your claim and review the circumstances fully. Once we have that information, we will investigate the matter further and contact you directly.
Thank you for your patience while we look into this.
Kind Regards
Scratch & Patch 🐾 💙🧡
****** Updated Reply ********
Hi Lindsay,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially when your dog has been unwell.
Pet insurance is designed to cover new and unexpected illnesses or injuries that arise after a policy begins. If a condition has been present or recurring before the policy start date, it is usually considered pre-existing. This is standard across most pet insurers and is assessed using the veterinary history recorded before cover begins.
In some cases, conditions affecting the same area can develop over time or involve different infections or bacteria, but medically they may still be considered part of the same underlying condition if similar signs have been noted previously.
We’ve asked our claims team to contact you directly to talk through your dog’s veterinary history and explain how the decision was reached.
Kind Regards
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Bernie,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the process straightforward and easy to set up — getting the right cover in place for your pet should always be simple and stress-free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Saved us a fortune on what we were…
Saved us a fortune on what we were previously paying with Waggel with more cover provided on the policy. Not made a claim but hope they are as good as the cover costs if we need to.
2. mars 2026
Svar fra Scratch & Patch
Hi Gary,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear we were able to offer you broader cover at a better price than you were previously paying.
You’re absolutely right — you don’t really know how any policy performs until you need to use it. If that time ever comes, our dedicated claims team will be on hand to guide you through the process and handle things as quickly and clearly as possible.
If you ever have any further questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Ian,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear the quote was right for you and that setting everything up felt easy and stress free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very friendly advisor
Very friendly advisor. Happy to answer questions and not pushy in the slightest.
2. mars 2026
Svar fra Scratch & Patch
Hi Paul,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our advisor friendly, helpful, and happy to answer your questions without any pressure — that’s exactly how it should be.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.