good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Vis mer
Selskapet har svart
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm fo... Vis mer
Selskapet har svart
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expresse... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Scratch & Patch
Skrevet av virksomheten
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktopplysninger
124 City Road, EC1V 2NX, London, Storbritannia
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Simply affordable and easy
There was a lovely simplicity to getting this insurance. It was clear and crucially affordable. I'm very happy with the service so far! Thanks
24. mars 2026
Svar fra Scratch & Patch
Hi Susan,
Thank you for taking the time to leave such a lovely review — it’s great to have you on board with us.
Really nice to hear how straightforward you found everything, and that you’re happy with the service so far.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi Samantha,
Thanks for taking the time to share your experience
Really glad to hear you found everything easy to use and that the excess options worked well for you — it’s great to have you with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Claim paid promptly without any hassle
Claim paid promptly without any hassle. Would highly recommend Scratch and Patch
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review about your claim experience — we know making a claim can feel daunting, especially when you’re already dealing with a poorly or injured pet, so it’s great to hear everything was paid quickly and without any hassle 😊
It means a great deal to know you’d recommend us to others and trust Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Handled quickly
Only a small claim as far as vet’s charges are concerned but handled quickly. Was quite surprised that some of the claim was omitted due to the vet charging over 100% markup on one of the drugs. Will know in future to ask the vet. Just shows how we as loving pet owners are being ripped off by vet’s charges.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Steve,
Thanks so much for your review — really glad to hear your claim was handled quickly 😊
We understand your comments around medication costs — they can vary quite a bit between practices. It’s always worth checking with your vet, as you’ve said, just so you know what’s being charged.
Really appreciate you sharing your experience, and we hope your pet is doing well after their treatment.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very easy to set and been with before
24. mars 2026
Svar fra Scratch & Patch
Hi David,
Welcome back! It’s great to have you with us again 😊
Glad to hear everything was nice and easy to set up — we really appreciate you choosing us again.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I wanted to find a pet insurance which…
I wanted to find a pet insurance which covered my older dog. My previous company put the price up so much Ineeded to find new cover. It was so easy to look at what Scratch & Patch had to offer and choose a policy that was suitable for my dog.
19. mars 2026
Svar fra Scratch & Patch
Hi Fiona,
Thank you for your lovely review! We know how frustrating it can be when prices suddenly jump — especially when all you want is to keep your older dog covered without the hassle.
It’s great to hear you found everything easy to look through and were able to pick something that felt right for you and your dog — that’s exactly how it should feel.
We really appreciate you taking the time to share your experience 😊
Your Scratch & Patch Family 💙🧡
Great customer service on set up
Just setting up pet insurance and the customer service person was excellent. Really helpful and really clear on the policy wording etc.
23. mars 2026
Svar fra Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that your experience setting up cover was such a positive one, and that the team were able to support you clearly through the policy wording.
We’ll be sure to pass your kind feedback on to our customer service agent — they’ll be really pleased to hear they’ve helped you.
We know how important it is to make things easy to understand from the start, so it’s great to know that came through.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Easy to understand and set up insurance…
Easy to understand and set up insurance cover. Very good insurance package. Exactly what I needed! Thank you.
22. mars 2026
Svar fra Scratch & Patch
Hi there,
Thank you for your lovely review! It’s great to hear that you found everything easy to understand and set up — that’s exactly how it should be.
We’re really pleased the cover fits what you were looking for and that the package met your needs so well.
Thanks again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡
Svar fra Scratch & Patch
Hi Wayne,
Thanks for your great review! We’re really pleased to hear that our pricing stood out for you, and that having a choice of excess helped you find cover that suits your needs.
Giving customers flexibility and value is something we focus on, so it’s great to know that came through in your experience.
Thanks again for taking the time to share your feedback.
Your Scratch & Patch Family 💙🧡
Very helpful and easy to chat about…
Very helpful and easy to chat about cover for our dog via wassapp and as our pet is over 10 it was very nice not to have a coop payment for the excess plus an affordable quotation for the policy would highly recommend
17. mars 2026
Svar fra Scratch & Patch
Hi Julie,
Thank you so much for your lovely review! It’s great to hear that you found the process easy and that chatting with us on WhatsApp worked well for you — we know how important it is to make things simple and accessible.
We’re also really pleased we could offer cover that suits your dog, especially at 10+ where options can sometimes feel limited. Making sure things remain clear, fair, and affordable is exactly what we’re here for.
Your recommendation truly means a lot — thank you again for taking the time to share your experience.
Your Scratch & Patch Family 💙🧡🐾
Easy process
I added another pet dog. Well, actually I just applied for insurance for my new dog. I don't think it ever asked if I had one already, so no discount as far as I can see. Process was quick and easy as I recall, not too much extra stuff to fill in.
18. mars 2026
Svar fra Scratch & Patch
Hi Yvonne,
Thank you so much for your 5* review and for taking the time to share your experience — it’s great to hear the process was quick and easy for you.
To help enhance your experience even further, we just wanted to let you know that in order for our multi-pet discount to apply, all pets need to be held on the same policy. This is what triggers the 20% discount across your cover.
Not to worry though — we’ve taken a look at your policy and we should be able to work something out for you on this occasion. I’ve arranged for a member of our customer services team to reach out to you tomorrow to talk you through the options and make sure you’re getting the very best from your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
They exclude almost 50% of the costs of…
They exclude almost 50% of the costs of emergency pet treatment from their gold policy
12. oktober 2025
Svar fra Scratch & Patch
Hi John,
I’m sorry to read that we’ve been unable to meet your expectations this time.
We understand how important it is to feel confident in the level of cover you’ve chosen. While our policies are designed to provide comprehensive support, there are certain terms, limits and exclusions that apply, which are outlined in the policy documentation provided at the start of cover.
If you’d like us to review your concerns in more detail or talk through how your policy works, our team would be more than happy to help.
You can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Svar fra Scratch & Patch
Hi there,
Thank you for taking the time to leave us a 5-star review! We’re really pleased to hear that you’ve had a great experience with our customer service team and that you found our pricing competitive — that’s exactly what we aim to deliver.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
So far so good
Easy to sign up, fairly decent monthly cost and let’s see how it goes if and when I need to claim.
15. mars 2026
Svar fra Scratch & Patch
Hi Jasmin,
Welcome to the family! 🐾
Thank you for taking the time to leave us such a great review! We’re really pleased to hear that you found the sign-up process easy and that the monthly cost feels like good value — making things simple and accessible is really important to us.
And if you ever need to use your cover, we’ll be here to guide you through it with care and support.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
Easy and quick
16. mars 2026
Svar fra Scratch & Patch
Hi there,
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that you found everything easy and quick to arrange. Making things simple and straightforward for our customers is something we always aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
FINAL CLAIM
After recently losing our beloved dog I was dreading the insurance claim. I thought there would be lots of upsetting questions to answer just to add to the distress. However, the final claim was dealt with both swiftly and sensitively. Thank you very much for that
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi there,
We’re so very sorry to hear about the passing of your beloved dog. Losing a pet is never easy, and we truly understand how difficult that time can be for any pet owner.
At moments like these, our aim is always to handle things with as much care and sensitivity as possible. Making difficult situations a little more manageable for our customers is something we genuinely strive to do, so it means a lot to hear that your claim was dealt with both swiftly and compassionately.
Thank you for taking the time to share your experience with us, especially during what must have been a very emotional time.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Adding pet to existing policy…
Arranged to add a pet to existing policy. Neil was patient and efficient in handling my query and setting up new details. Made whole experience very easy
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Barry,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that Neil was able to assist you in adding your pet to your existing policy and that he made the whole process simple and straightforward. Your kind words about his patience and efficiency will mean a lot to him and this will of course be passed onto his team leader.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Looking for pet insurance check out Scratch and Patch. ving searched for a dog insurance…
Having searched for a dog insurance that covered my 2 dogs and that was reasonably priced i was quoted an extremely reasonable price to cover both dogs by Scratch and Patch and it was half the price of other insurances.
I had to make a large claim for one of my dogs who unfortunately we lost. They were very helpful. I did have a 20% additional cost to pay so this Yr I have opted to pay a little extra that means should I need to claim i only have the excess to pay. It still worked out less costly than other insurances. Well worth getting a quote. I pay monthly and there's no added cost on top for this service
25. april 2025
Svar fra Scratch & Patch
Hi Kathy,
We’re very sorry to hear about the loss of your dog. Losing a much-loved pet is incredibly difficult, and we’re really glad our team were able to support you through the claims process during such a sad time.
Thank you for taking the time to share your experience and for continuing to place your trust in Scratch & Patch for the year ahead. It’s great to hear that you found our cover to be good value when insuring both of your dogs, especially compared with other providers you looked at.
We’re always working to make sure our policies offer a range of options so customers can choose the level of cover that suits them best while keeping their pets protected. Feedback and experiences like yours really help us continue improving our products and services year after year.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Run away from them
Run away from them , they are thief take your money no support no paid , nothing they will find anyy escuse to not paid even with all evidence from specialist and vets... this compagny should be closed and reported .... you have close rhe case cause has u mention no enought proove. My dogs was diagnose with pneumonia and other issue due to pneumonia issue vet in spain have been in contcat with you and send you reports bills medical report from there and you also have medical report from our local vet. ... and you now trying to seperate all issue into deferent claim ai we have to paid excès for each condition and 20% has the deal of inssurance wich mean clearly you cover nothing ...........
All issue raised was due to havy pneumonia she cought was question of a day or 2 for her to survived - lucky the vet was very responsive and quick to act for our beloved nala ..... after having all this deferenr trestment to dind the cause and to cure her she unfortubalty suffer from a stroke ..... that once again the vet there have manage to cure and help us so fast ...... at today nala is recoverd thanks to god and all vet support . How can you tell me this is many claim while all has beeen cause from one and only illness ........ this is a clearly for me a way for you to get away from paying offf .... only my opinion..... but after looking and do some research looks like im not the only one that had issues and complain about this compagny .....looking forward to ear and seee what valuable reason you have so we can maybe also show and prevent to futur costumers .
Thanks
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Dimitry,
We’re very sorry to hear about your recent experience and that we weren't able to meet your expectations on this occasion.
Thank you for providing additional information through our Trustpilot request. A member of our team will investigate this further for you to understand exactly what has happened.
Once the initial investigation is complete we will contact you directly to discuss your claim in more detail.
Kind regards,
Scratch & Patch 🐾💙🧡
** Additional Update **
Hi Dimitry,
Thank you for allowing us time to look into your claims journey.
Following your concerns, we escalated this directly to our claims team for a full review. Your claim has since been re-assessed, and we understand a member of the team has now been in contact with you to explain the outcome and next steps.
We’re really sorry that your claims journey didn’t reflect the level of service we aim to provide, but we hope this resolution helps to restore your faith in Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
No complaints at all
No complaints at all. There was an inconsistency in my doggo's information and Scratch and Patch were very helpful in fixing the problem. Communication was good. I used the WhatsApp option. Highly recommend.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Teresa,
Thank you for taking the time to leave us such a lovely 5-star review. We’re really pleased to hear that the team were able to help resolve the inconsistency with your pet’s information and get everything sorted for you.
It’s also great to know that one of the many ways to get in touch with us worked so well for you. We always want it to be easy for our customers to reach us in the way that suits them best.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.