I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
friendly and polite staff when ordering and also on delivery of fuel. I was told when to expect the fuel and then updated just before delivery.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Vis mer
Selskapet har svart
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktopplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannia
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Scottish Fuels
Hi Iain,
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
My order arrived even sooner than…
My order arrived even sooner than expected which I was delighted about.
25. mars 2026
Svar fra Scottish Fuels
Good morning Mrs Morrison,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Good Afternoon - Please could you email us at Customer.Relations@certasenergy.co.uk with details of your issues and we can certainly take a look for you. Kind Regards
Certas Energy
Order accepted after being updated as…
Order accepted after being updated as to the pricing policies, staff member very professional and helpful.
Delivery as always swift and efficient
25. mars 2026
Svar fra Scottish Fuels
Good Morning Norma,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Ordered oil on the same day for two…
Ordered oil on the same day for two different properties the same amount but we were charged £200 more for the second one
24. mars 2026
Svar fra Scottish Fuels
Good Afternoon - Please could you email us at Customer.Relations@certasenergy.co.uk with details of your issues and we can certainly take a look for you. Kind Regards
Certas Energy
Svar fra Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Great customer service at the kirkwall…
Great customer service at the kirkwall depot. Couldn't have been more helpful. Makes life a little better.
7. april 2026
Svar fra Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Delivering fuel on time via monitoring…
Delivering fuel on time via monitoring scheme.
Pity about the cost/litre hike!
24. mars 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Requested oil and it was delivered
20. mars 2026
Svar fra Scottish Fuels
Thank you for your feedback. We really appreciate it.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Delivered quickly.
Delivered quickly.
Driver carefully avoided damaging the flowers with feed pipe.
3. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Communication was clear and courteous
Communication was clear and courteous, and delivery was timely.
3. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
I don’t have an account
I don’t have an account, but they continue to Invoice me for a delivery to a property I sold 16 months ago.
And, despite raising a GDPR issue with them about, I have received no communication from them.
3. april 2026
Svar fra Scottish Fuels
Hi Mr Daly, I can see someone has tried to contact you already regarding this, could you please email customer.relations@certasenergy.co.uk, letting us know time you are free to take a call back.
Kind Regards
Certas Energy
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Great Service as usual.
We had a different drive this time and he was very good and knows how to interact with people and us golden oldies. The price of the oil had gone up thanks to Mr Trump.
1. april 2026
Svar fra Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Overly tedious ordering process when…
Overly tedious ordering process when ordering by phone, so many irrelevant questions - fair enough if your a new customer, but I’ve used them for 38 years. However, delivery was as scheduled and price per litre fairly competitive.
13. januar 2026
Svar fra Scottish Fuels
We appreciate your long-term patronage. We're sorry the ordering process felt lengthy and will review our procedures. We're happy the delivery met your expectations and the price was competitive. Thanks for your feedback.
Kind Regards
Certas Energy.
A first class reliable service
A first class reliable service. Respect the fact that Scottish Fuels provide accurate regular updates on delivery times. Staff are always helpful.
2. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Friendly and efficient staff on…
Friendly and efficient staff on ordering and delivery of fuel
1. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Dette er Trustpilot
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