My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From my nurse Diero entered into my house he made me feel at ease he went over everything with me from storing my medication in the fridge to be able to take it on holiday and how to yous it he made... Vis mer
The service prior to taking arranging deliveries is abysmal. This is the second successive month whereby my prescription, having been approved by the NHS, has been stuck in the Sciensus system awai... Vis mer
I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktopplysninger
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannia
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bra
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible company that causes stress and…
Terrible company that causes stress and distress relentless phone calls asking the same thing this needs to be addressed it’s a harmful company
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Gillybblue, We are sorry to hear that you have had an issue with our service. We would like to resolve this for you and learn from your experience. If you contact us at ptcomms@sciensus.com our team will be able to help. Please include your name, date of birth and postcode. Thank you for taking the time to write a review. Thanks, Clare
No delivery
Delivery unsuccessful due to congestion!! That was the poor excuse I got from them today. I arrange my work schedule to be home for my deliveries and now this company is expecting me to take more time off work to wait in for another delivery! Will they pay me for loss of earnings? I doubt that very much! So I try and be flexible and give them another date and asked for a morning slot so I can work in the afternoon. But absolutely no flexibility from them, told it’s a 8am-8pm slot! If I was a paying customer I certainly would not use your company, but since the NHS has a contract with you then we have no choice. And you know that, which is why you treat us patients (who need these life changing drugs) with utter contempt! You are a disgrace
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Dean, we are sorry that your planned delivery was not successful and for the inconvenience caused. We are able to deliver at short notice to alternative addresses including workplaces if this helps you avoid taking time off work. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode so that we can make alternative arrangements for you. Thank you, Clare
Further to my previous two reviews !!…
Further to my previous two reviews I must, yet again, express my concerns that this company are responsible for delivering what in some cases are, no doubt, life saving drugs to NHS patients. After a brief respite from there useless delivery service- enabled by having my injections delivered to my pharmacy - I have again struck problems. Two cancelled deliveries a week apart found me on the phone asking why. I was eventually told that they no longer delivered to pharmacies because the pharmacies "did not know how to store drugs". I would add that when I first enquired about delivery to my pharmacy I was informed that this could only happen if the pharmacy " had a fridge" ( My pharmacist almost choked laughing when I told him this). The point of this review is that they did not inform me that they had stopped delivering to my pharmacy!
The sheer incompetence of this company is astounding. I am still waiting for them to inform me when I will actually receive my injections. I am not holding my breath.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Thomas, we are very sorry to hear that we did not inform you that your deliveries had not been arranged. If you have not already done so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode as we will need to arrange a new delivery address for you as a matter of urgency. Please accept our sincere apologies for the lack of communication, we thank you for taking the time to alert us to this situation. Thanks, Clare
Poor customer service
Poor customer service. Happy to cancel orders on the day and provide no help towards getting your medication when needed
21. januar 2026
Svar fra Sciensus
Dear James, we are sorry to hear about your experience of our service. If we have not already arranged a new delivery, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, we will then be able to look into what has caused this issue. Thank you for taking the time to write a review and please accept our apologies. Thanks, Clare
Driver phoned to update on delivery
Driver phoned to update on delivery. Great service
20. januar 2026
Svar fra Sciensus
Dear Yvonne, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Nothing is too much trouble
Whenever I call Sciensus, or receive a call, they are always extremely friendly, courteous and helpful, and nothing is too much trouble.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Hi Wyn B, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Communication
Communication
DEI appears to have corrupted this organisation too.
This is all you need to know.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Mustafa, thank you for writing a review. We would like to find out more about your experience, so that we can rectify any issues that you have encountered. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you, Clare
All good arrived on timeb
5. januar 2026
Svar fra Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Driver was polite and on time.
5. januar 2026
Svar fra Sciensus
Hi Theresa, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I get reminders before I am due my meds…
I get reminders before I am due my meds delivered. Always on time. Polite and friendly.
5. januar 2026
Svar fra Sciensus
Hi Elizabeth, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Happy and friendly
On time, Great to get text updates so you can get ready to answer the door, Always friendly happy drivers
5. januar 2026
Svar fra Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Don't like the ap
Sciensus are great on the phone and the deliveries efficient with good warning about timings. Unfortunately I find the ap complicated
9. januar 2026
Svar fra Sciensus
Hi Tess, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Zana, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Pretty dire
Pretty dire. If you are ill and need their help, it takes a very long time to get anyone to answer the telephone. You then find out that they are unable to help for one reason or another. I find it quite scary that the people who manufacture and sell this drug cannot tell me how long it stays in the system! In the past when I have needed their help/advice, the service has been completely chaotic.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Alison, Thank you for taking the time to write a review. Following your call yesterday afternoon, our Patient Services Team requested a call-back for you from our Pharmacy Team. We usually respond within 24 hours, so you should receive a call from one of our Pharmacy Professionals later today. Thanks again, Clare
Good Service
All delivered successfully and at the time stated. Pleasant driver, no complaints.
5. januar 2026
Svar fra Sciensus
Hi Tim, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Timeslot timings confusing
The driver was lovely so polite and on time within the app times. However you dropped a star as your general times given on message reminder was way out. This needs to be looked out. 15 min window on app and 2 hour window on message!!!!!!!!!
5. januar 2026
Svar fra Sciensus
Dear Liz, thank you for taking the time to write a review, we appreciate you notifying us about the disparity in the messaging that you received. We usually send a 4-hour delivery time window 3 days before the delivery date and then a 2-hour time window the evening before. If you use the Intouch app then you can track the delivery starting from 2-hours before your delivery window and you receive notifications when the driver is 2 stops and 1 stop away. We will be looking into the disparity that you have reported, and we are very grateful to you for bringing this to our attention. Thanks again, Clare
Appalling service.
Firstly, u didnt choose rhis company the hospital has.
Absolutely diabolical service every time theres a delivery. I haven't had one delivery that has been fulfilled correctly since you have been given the contract. A complaint is logged against you and its in writing to have no contact with me, yet you send me a letter saying if I don't contact you within 10 days it will be closed down. That wasn't going to get answered was it? It shoukd have gone to the medical team. Received another delivery yesterday, you guessed it, items missing. These baring in mind are medical items. Each single item is needed to carry out the procedure. If I could choose 0 stars I would. If I could get the hospital to change supplier I would. Nothing but trouble for the last 2, 3 years. How incompetent can one company be? When challenged they say we have video footage of packing, great send it over to me as i have no reason to lie over medical products that are missing. The only thing that has never faulted is the delivery drivers.
5. januar 2026
Svar fra Sciensus
Dear Suzanne, we are sorry that there have been items missing from your deliveries. We would like to resolve this for you to prevent a recurrence, and it may be more efficient if we can resolve this directly with you. We would be very grateful if you would email us at ptcomms@sciensus.com and then one of our Patient Services Team will contact you. Thank you, Clare
Excellent friendly service and lots of…
Excellent friendly service and lots of notification when arriving. A very organised system for delivery.
5. januar 2026
Svar fra Sciensus
Hi David, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
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