My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From my nurse Diero entered into my house he made me feel at ease he went over everything with me from storing my medication in the fridge to be able to take it on holiday and how to yous it he made... Vis mer
The service prior to taking arranging deliveries is abysmal. This is the second successive month whereby my prescription, having been approved by the NHS, has been stuck in the Sciensus system awai... Vis mer
I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktopplysninger
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannia
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bra
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Sciensus
Dear My Navekar, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Easy to order online through the app.
Easy to order online through the app.
Reminders to let you know when your delivery is. Then the day of your delivery the driver texts to let you know he is so many stops away, then a further text to say you are the next stop.
9. februar 2026
Svar fra Sciensus
Hi Sylvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Tanaz, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Worst experience ever
Worst experience ever. Customer service incompetent, careless and lies about patients as a constant to cover their own shortcoming. Avoid these morons at all cost.
Tried to contact them, just to be told they don't care.
12. oktober 2025
Svar fra Sciensus
Dear My Navekar, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Svar fra Sciensus
Hi Teclah, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I had to unfortunately chase the…
I had to unfortunately chase the prescription myself after requesting help 3 times.
It seems to happen each time I need the injection. I'm sure it's the hospitals issue as much as Scientus but the process seems broken and the required follow up ineffective.
3. februar 2026
Svar fra Sciensus
Dear Patient, thank you for taking the time to share your feedback. We are sorry to hear that you had to chase your prescription — we understand how frustrating that can be.
We do make prescription reminders available to hospitals to help the NHS teams manage their workload, but many hospital teams are extremely busy and under significant pressure, which can sometimes lead to delays that are unfortunately outside our control. That said, you should never feel left in the dark, and we appreciate you letting us know about your experience.
If you ever need support or have concerns in the future, you can contact us at ptcomms@sciensus.com and our friendly Patient Services team will be able to help you. Thank you again for your review, Clare
Medication delivery
Medication arrived within the time slot. Very pleasant delivery driver.
9. februar 2026
Svar fra Sciensus
Hi Agnes, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Excellent company to deal with.
From processing the order to delivery is easy and straight forward, if you are unsure of anything there is a telephone helpline and you actually get to speak to a real person! Well done Sciensus.
9. februar 2026
Svar fra Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The new tracking sysytem is pretty…
The new tracking sysytem is pretty rubbish. I like to track delivery as my dog gets excited when anyone comes to the door so I like to shut him away if I know I have a caller. However on the last 2 visits the tracker tells me the driver is several stops away when they are knocking on my door! On the first instance they were earlier than the advised time window. I tried to discuss this with them but was basically told not to rely on it. Not sure why they’ve got it if that’s their expectation .
28. januar 2026
Svar fra Sciensus
Hi Anthony, we use feedback to improve services so thank you for taking the time to write a review. Apologies for any issues that you have had with the tracking. We would like to find out more so that we can investigate the issue that you have experienced. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Please include a summary of the problem that you have encountered so that we can resolve this for you. Thanks again for your comments, Clare
Made me Anxious
I only recently had my regular at-home injections transferred to Sciensus from another company that had been responsible for doing them for years.
In the past nurses from this other company were friendly, reliable and professional. They tended to be aware that a significant number of patients suffer from pre-injection anxiety and did their best to put me at my ease so that I was able to relax and make having the injection easier.
My last experience of an injection from Sciensus gave me cause for concern.
I saw the nurse arriving and walking down the drive and so I was by the front door by the time she rang the bell. The bell was still ringing as she hammered on the door glass. I opened the door immediately; the bell was still sounding... her comment... "Isn't your door bell working?" My immediate thoughts... "How rude!".
She stepped in, looked at the light cream carpets said "Shall I take my shoes off? And without waiting for a reply "No, I won't bother." A total lack of respect... didn't even wipe her feet on the mat!
Once inside the lounge, after a very cursory, "How are you?" I felt that she was brow beating me to self-inject.
It was exactly the same questions as on the last visit three weeks previously with a different Sciensus nurse but with an added sense harrying that increased my anxiety levels.
She took my pulse rate and within seconds "diagnosed" that I was, "missing a heart-beat." I know the implications of "missing a heart-beat" and told her that I was very surprised.
She looked at me from above very "knowingly" until I explained that because of the possible effects of my underlying condition, my heart was very closely monitored by one of the leading cardiac specialist teams in the country. I has recently had a MRI scan in one of the most advanced scanners in the county, and had been examined by one of the leading doctors in the country. I had the results by the consultancy team, a consultation by a specialist cardiac consultant and had discussed that in a face-to-face with the senior consultant treating my underlying illness.
I explained that they had found an occasional extra beat but that my heart was unaffected by underlying condition, strong with no cause for concern.
When she asked who the cardiac team lead was and I told her... she asked if he was based at one of the UK's leading cardiac hospitals that she named... I confirmed that he was... she went pale. She couldn't wait to finish and leave as quickly as possible.
Just before she left, she asked me to sign on her electronic tablet. I asked what I was signing for and was cursorily told..."Just to confirm that I was here."
That all left me feeling very anxious. I later completed a feedback for Sciensus... they didn't come back to me.
I'm now so worried and concerned that I will have a witness with me for the next visit but... I shouldn't need to do that. Sciensus should not cause me anxiety... especially when that is very likely to exacerbate my underlying condition.
Sciensus need to respect their patients in they same way that, in my experience over several years, other companies do.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Patient
We are sorry to hear that your recent visit from a Sciensus clinician made you feel anxious. Your experience matters greatly to us, and we want to understand exactly what happened so we can make things better for you.
If you’re comfortable, please contact us at ptcomms@sciensus.com with your name, date of birth, postcode, and the time and date of your visit. This will allow us to look into your experience carefully and support you properly.
Please be assured that we are committed to making every future Sciensus visit as comfortable and positive as possible.
Thank you for taking the time to share your feedback — it really helps us improve the care we provide,
Marie
Reasonable Company, not perfect
Fairly reasonable company. Deliveries prompt. Only issues are that tracking on the app for deliveries is poor. There is also far too many emails and texts pestering you to arrange your next delivery minutes after you've just received one.
26. januar 2026
Svar fra Sciensus
Dear Tony, we use feedback to improve services so thank you for taking the time to write a review. We are glad to hear that you appreciate our prompt delivery service, and apologies for any issues that you have had with the tracking, which is reliant on a good GPS signal. We are aware that some people find the number of reminders to book their next delivery inconvenient and aim to resolve this as soon as we can. Thanks again for your comments, Clare
Have been let down so many times by…
Have been let down so many times by this company, that once resorted to my having to go and use inpatient pharmacy services at local hospital because of the persistent unreliability. The NHS commission this group to provide additional services, whereby the logistics partnership with whomever is totally untrustworthy.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Darren, we appreciate you taking the time to write a review and are sorry to hear that you have not had a good experience of our service. We would like to find out more so that we can investigate the issue that you have experienced. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Please include a summary of the problem that you have encountered so that we can resolve this for you. Thank you again for your time. Clare
Svar fra Sciensus
Dear Keith, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Regular updates on delivery time slot
Regular updates on delivery time slot
He allowed me time to answer the door!
Reminded me to put my delivery in the fridge.
26. januar 2026
Svar fra Sciensus
Dear Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Always a good experience talking with…
Always a good experience talking with the staff
26. januar 2026
Svar fra Sciensus
Dear Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Deliveries are always well organised by…
Deliveries are always well organised by professionals
26. januar 2026
Svar fra Sciensus
Dear Rob, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Mark, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar fra Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Called them at 9.15 this morning…
Called them at 9.15 this morning 24/1/26
I had broken my SurePal pen for injecting my growth hormone. Lady on call was really nice and escalated email as urgent to the pharmacy department saying they’ll call you with the options I had, I’m sitting here 22.08pm and no call made by Sciensus, considering this is the only place I can source my needles, pens and sharps bin it’s beyond ridiculous! I’m furious and will be reporting them to my Endocrine nurses on Monday. This is not the first time they’ve failed to call me or put an order in. Not my choice I have these conditions, let’s see what a pathetic excuse they come up with.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Mrs Downton, we appreciate you taking the time to write a review. One of our Pharmacy team will contact you today. Our Pharmacy Team is available Monday to Friday 8am to 6pm so we apologise if you were expecting a call at the weekend. We use feedback to improve so we will be making sure that in future people are made aware of our opening hours. Thank you for your understanding. Thanks, Clare
Left without injections
Contacted Sciensus to book my next injection delivery on my lap top as I was gonna run out on 12th January, but was told there waiting for the proscription but have made no effort to get back to me, looks like this company cares more about profiting than peoples Health care of patients, it’s now 24th January and still no contact from any one.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Blackcat, Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode so that we can look into your prescription. Thank you, Clare
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