Amsterdam Airport Schiphol Anmeldelser 

If your handicapped and need assistance do not go true Schiphol Airport they do not assist you was left sitting almost 5 hours and excuse was I’m a big person

It’s very unfair there is a reason you ask for assistance so use another airport

Ik reis heel erg veel. Schiphol was ooit een prima vliegveld. Maar wat is het slecht tegenwoordig. Vertrek gaat soms nog wel maar neem ajb geen bagage mee. Dat is een vreselijk drama

Was 1 keer nooit weer. Voor rokers wordt je betutteld er geen eens 1 plek waar dit kan, helemaal als je lang moet wachten. Bemoeizuchtig vliegveld

Shiphol is the worst discrimination airport in Europe.

Op zich best een goed vliegveld nooit echt problemen gister echter kwam mijn koffer stuk aan dus ik ging naar de incheck bali van klm moest ik niet wezen moest terug naar bagage banden alleen mag je daar niet meer naartoe dus vragen aan de beveiliging en daar gaat het niet zo best niet vriendelijk niet behulpzaam toch eindelijk te horen waar ik moest wezen daar stond een rij van hier tot Maastricht dus denk ff snel vragen maar ze lopen zo weg dus schiphol doe wat aan die beveiligings mensen ik had na 3 dagen vliegen geen geduld meer om er moeite voor te doen met vriendelijke groet marco

Absolutely unacceptable experience at Schiphol Airport. Our flight was scheduled to depart at 14:15 — it's now 14:32 and counting, and the departure board still says “on time.” Meanwhile, the airline’s own app already shows a delay of over two hours.

There’s no announcement, no update at the gate, and no staff providing information. Passengers are just left waiting and guessing — no transparency, no respect for people’s time. This is not the level of service one would expect from one of Europe’s major airports.

Total chaos and zero communication. Extremely disappointing.

Bij aankomst laten ze ons bijna 15 min in het vliegtuig zitten, er was geen grond personeel aanwezig. Erger nog de airco mag niet aan nieuwe regel. Daarna nog ruim 110min op de koffers wachten. Weet niet waar we mee bezig zijn maar maak dit nergens in de wereld zo extreem mee als hier. Enkele honderden mensen klagen steen en been! Bedankt Schiphol heerlijk thuis komen!

Split flight Birmingham to Schiphol then on Quito. My luggage did not arrive in Quito (at least 20 other customers also missing their luggage). KLM said they would deliver my luggage 2 days later to a hotel. I was travelling into the Amazon so this would be impossible to deliver so I said I would collect the next evening from the airport. We were told the luggage would arrive on the 8.30 pm (approx) flight. Mine was the only piece of luggage that arrived on that flight. The app does not work and is not updated. No phones are answered.
First days holiday, used 3.5 hours and a 60 dollar taxi ride. I only requested reimbursement for the taxi - refused.
Split pack if two are going away as this seems to be a regular problem with KLM/Air France/Schiphol airport.

No smoking area

Ibis schiphol hotel is an amazing hotel, free shuttle bus that is frequent. The staff are friendly, welcoming and helpful.
The rooms are warm, clean never had a problem.
The food is really nice The burger bar on second floor is amazing.
Decking area with stunning views.

Lotnisko duże i łatwe w poruszaniu się. Dobra obsługa i chętną pomocna. Kolejki do kontroli długie bo duże lotnisko.

Only two immigration booths on the departure side, clearly not enough for one of the largest airports in Europe, takes between 45 minutes to one hour to get your passport stamped. Terrible service.

Passport control line took over 2 hours. The passport control agents asked for my departure time too late so I missed a connection because the passport control line.

Since when you have to go through baggage security check between 2 connected flights?? Yesterday we were forced to throw away all the drinks we had bought at the airport and the ones we got on the plane before boarding our last plane. This is such a stupid things as all the drinks where bought/got after the first security check! Felt like they just wanted people to spend more money and by more drinks. Not to mention the long queue (after 12h flights) and the several workers that were just standing doing nothing!!

Travelled through Schipol twice en route to a recent holiday in Finland during December 2024. Passport Control queue (coming from non-Schengen to Schengen) was long. We had to speak to the staff member due to our short transit time the first time and we were luckily shepherded to the beginning of the queue. The second time we had even less transit time and used the diplomatic queue (which we were entitled to use) and basically went to the front so made our connection.

Immigration/passport control had 2-4 staff on when we came through early and mid morning. Plenty of booths but minimal staff. It makes no sense giving the throughput of passengers. When people have complained, repeatedly on Google reviews the Airport staff reply and say complain directly to Dutch Immigration. Pathetic response and complete blame shifting considering they are the overall organisation managing the site.

In terms of our departure gate for yesterday's flight (D7) the only positive was it has toilets. The vending machine was broken (the cafe queues were so long we didn't have time to stop) and the airline/secuirty staff seemed to think that unlike other much more efficient airports, calling boarding zones and only then checking boarding passes and passports was the right time to do it. Meanwhile elsewhere airline staff call passengers before the boarding call, do that check, stamp your boarding pass and when boarding is called passengers can board without delay. Not Schipol. Oodles of staff but unnecessary delays. We were 40 mins delayed getting off the ground.

I will avoid transiting through Schipol in future. If this is Delta's best transit hub, in partnership with KLM, then God help them.

I can't believe the 5 star reviews. I have travelled extensively and Schipol was a shambles.

Generally ok. It's in the middle of a major revamp, which means closed shops & boarded up areas right now, but that's temporary.
The place is well signposted, layout is logical enough. People here giving a 1/5 rating can't have travelled very much - there are *far* worse airports around the world!
My problem with the place is immigration / passport control. They have enough booths, they just don't see fit to actually staff them. Waiting times in the queue can be up to 1 1/2 hours. This is something they really need to get sorted out.

I usually wouldn’t go out of my way to review something but I am currently at Schiphol and the one thing I look forward to is going through Duty Free. It is obvious they are pressured to sell and particularly one lady working the cosmetics section was very rude. I am a customer and she made a snide comment to me for trying a tester. I am literally there to try the cream and see if I like it. But I feel she got the impression she wouldn’t sell so she’d rather put me down. I got very put off the whole experience. Considering it’s the only thing to do while waiting and ontop of that the facilities are tiny and in a very unwelcoming layout. I have been to probably over 30 airports and never felt so eager to leave because the staff were so rude.

A delay in my connecting flight from Frankfurt to Amsterdam meant I had less than 45 minutes to make my flight home when I landed at Schiphol. With no assistance, I moved as fast as I could from my arrival to the departure gate. In between was passport control. (Not sure why, since I hadn’t left the airport…)
When I arrived and saw the huge line, I approached a staff member. Panicking, I blurted out that my flight was boarding. She did the “speak to the hand” gesture (to be fair, she was busy). I waited. She finished and asked to see my boarding pass. I gave it to her. She couldn’t read it, and asked if I had another. I gave her the 2 from my previous flights, and then she realized the first one was indeed the one she wanted, and (reluctantly) waved me through a fast-track line.
At the end of that line, there were 3 agents working. The one directly in front of me was busy with a family of 3, and didn’t appear to be close to finishing. The two agents to my right were moving more quickly. I called out 2X to the man to my immediate right to ask if I could go ahead of him, but he did not respond. Panicking, I jumped ahead of him when the person before him finished, while apologizing and explaining my flight was already boarding.
The border agent, a young man, took umbrage at my cutting, and asked the man who I had cut off what time his flight was, and his answer was significantly later than mine. He then berated me for being rude; I defended myself by saying I had tried to ask, but the man had not answered, as men sometimes don’t when the speaker is a woman. The agent replied that if I cut again, he would send me to the end of the line. Frustrated by this point, I said that I would never come back to Amsterdam again, so that would solve the problem. “Good,” was his reply, as he returned my passport.
People who are hired to work with the public need training in communication and empathy. Apparently that is not provided for employees of Schiphol.
I keep my promises

1 and a half hours to get through Immigration. The Dutch don’t want you here.

Avoid this airport. It’s the worst run airport in the world. All they seem competent at is making people queue for hours because they are so useless that they can’t staff it.