Savoy Timber Anmeldelser 834

Rude receptionist who advised me to cancel my order because they just could deliver in 15 days , when they advertise 7 to 10! She did not even asked apologise!
I paid £60 for a delivery, even with this money they don't have capacity to mat h their promises.

And I was spending near £1000.

Lucky after research I found another company who deliver within 2 days and even cheaper.

I would have given more stars if possible!
Great web site.
Very keen prices.
Excellent communication and customer services.
Excellent delivery and could not have been more helpful.

I purchased the deluxe model, nothing about this service is deluxe. their staff laughed at me and made fun of my disabilites and issues. i was supplied with substandard items and fittings not fit for purpose.
Following the instructions as described makes it bigger than its sold. all the decking has warped and has structural cracks some varying from 80 - 120 inchs in length. the hand rails are so bardly warped now they look like they are smiling. the instructions are one size fits all and it does not fit all. they supply you with indoor zinc screw to build the decking that are not deisgned for outdoor use and prone to rotting that would place all at risk, any decing abouve 1.8 meters needs noggings for stabilty and prevent damage. these do not come with these. there is so many issues with this purchase its not even funny. weeks after notify them off my issues the line manager promised to call me back about a reinbursment / refund and im still waiting. they have openly lied to paypal about what has happened.

This has since been reported to traiding standards, who have advised me to give them 7 days for a refund due to the lenght time this has been going on. "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty/doesn't match the description."

i also been strong advised to report this to under Equality Act 2010.

After a few hiccups, Chelsea and her team went above and beyond to make sure the delivery reached me over a weekend.
The communication was excellent and the quality of materials ordered were excellent.
It’s quite rare to find a business that actually goes out of their way to help, so hats off to Savoy.

Your driver called me on time as agreed . Helped me to unload my items !! - great service . I always order my zenith w tops from them ! The best price !!!

Excellent service - can’t fault the price but wonderful service

Carl our driver was great, put our wood in the garden as asked nicely stacked which I appreciate as I am disabled.
A telephone with an ETA would have been nice so someone else was home but it all worked out.

Our delivery guy Carl was amazing! A credit to Savoy. Rang when he was on way and couldn’t have been more helpful, moving 40 x 4.8 decking boards in this heat! Very happy with the delivery service today.

Our delivery driver Carl was so lovely helped get all our equipment in and was so pleasant just a really nice person he is a credit to the company !!!

A member of staff by the name of Hollie went out of her way to help me today. She dropped what she was doing and helped me out by going to get what I needed and always with a smile.

The staff are great and very helpful...bought a diamond trellis and decking and was served by Tracy who was brilliant 👏

We had a delivery today of two deluxe decking kits, from the Wigan store. Our driver Carl was helpful and did a fantastic job helping getting all of the wood into our garden. He went above and beyond. Will use again if we need anymore timber. Thank you again.

Fast delivery excellent service thanks ..

Waited for ever to get served nobody in queue women on phone for 10 mins.

Ordered 2 timber decking kits, a 2.4x2.4 and a 4.8x2.4 for a project at home, making and L shape on the corner. Aims to put a shed and have a play area.
Wasn’t in a mega rush so the lead time wasn’t an issue, but I think it was maybe about 7-10 days from order to delivery, which came on a Sunday, 7days a week!
Carl was great, put up with my singing and I reckon loved a bit of Erasure too anyway.

Helped him get the stuff off the wagon.

A couple days later I started prep and assembly. Overall very good. The 4.8m kit was a bit bendy so initially was a bit of a challenge, but it’s relatively easy to bend them as you fix with the screws.

Looks great. Only knocked a star off because one of the 4.8m boards was weak where there were quite a lot of knots and snapped when I picked it up, and for some reason there wasn’t enough screws, needed 4 boxes not 3. Luckily I did have some decking screws from an earlier project.

Can’t add a picture, shame really!

Excellent service, the driver had to navigate a very tight lane to get to our property, which he did very professionally. He then off loaded 36 x 4.8 meter decking planks plus all the base frame, by hand. He stacked it all in sections so I could see every plank and ticked it off on the delivery invoice. Unfortunately two of the planks were damaged and had to be replaced, which after sending Chelsea a quick email were replaced promptly. All in all a very easy company to order from and deal with, and the decking kit looks amazing now that it is assembled. Thank you Savoy Timber. I will use and recommend again and again.
Anthony, Wolverhampton.

Ordered fencing panels from Wigan store. They were out of stock but had some at Blackpool . Could only do delivery following Wednesday which was a little inconvenient , however I received a call on the following Monday for a Tuesday delivery so I was back on schedule for my project. Timber delivered Tuesday afternoon by Carl who neatly stacked the posts. More than happy with Savoy, thanks

Very helpful when rang store. Ordered online.

Delivery driver carl was great
Turned up earlier than expected which was good.

Wigan store: I walked in the store Saturday with a sketch and vauge measurements. Ady, not only understood the sketch but within 30 minutes I was leaving with wood cut to size with pencil note on the pieces to ensure correct construction. You just couldn't ask for a better service.

To all the staff at savoy luvly tracey Shannon carley Ellie all fabulous kind and helpful keep up the good work girls lots of luv dez