We purchased a 3-nights plane+hotel package. On our day of travel (about 4 or 5 hours prior the depature), we received a message stating that our first leg flight was canceled. The airline suggeste... Vis mer
Selskapet har svart
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Worst experience ever. Do not recommend.This service is extremely poor and nowhere near the high standards of Saudia Airlines. I still have not received my hotel confirmation, nor have I been able to... Vis mer
Selskapet har svart
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... Vis mer
Selskapet har svart
تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Vis mer
Selskapet har svart
3,0
Middels
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Customer service?
Customer service?! Like literally cant find anyone to contact after i did the booking! So bad
17. juli 2026
Svar fra Saudia Holidays
Hello Turki,
We have carefully reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Audrey
They change my trip duration with out…
They change my trip duration with out informing me and there is no response from call center for arabic annd very slow response to solve issue
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Many thanks for Miss nadia she was solved my issue and support me a lot until find solution
9. juli 2026
Svar fra Saudia Holidays
Dear Atif,
Please accept our sincere apologies for the experience you had, as it does not reflect the level of service we strive to provide.
We have reached out to you to find a suitable solution. You are currently in contact with Nadia, who is assisting you with your case.
Should you have any further questions, please do not hesitate to contact us.
Kind regards,
Léa
Svar fra Saudia Holidays
مرحبًا،
شكرًا لمشاركتك رأيك معنا. نتفهم خيبة أملك. تختلف الخدمات المشمولة بحسب العرض والوجهة وشركة الطيران.
سنتواصل معك لمعرفة السبب الذي دفعك إلى مشاركة هذا التقييم وهذه المراجعة، حتى نتمكن من فهم تجربتك بشكل أفضل.
مع خالص التحيات،
أود تقديم شكوى بخصوص الحجز الذي قمت به…
أود تقديم شكوى بخصوص الحجز الذي قمت به عبر السعودية للعطلات (Saudia Holidays).
بعد إتمام الحجز والتأكد من الدفع، والذي بلغت قيمته 22,940 ريال سعودي، كان الحجز الظاهر لدي يشمل:
* غرفتين (Delight King with Terrace)
* 4 أشخاص
* 4 ليالٍ
* 4 تذاكر طيران
وعند تواصلي مع الفندق
لإبلاغهم ببعض الملاحظات الخاصة بالغرف، تفاجأت بأن الفندق أبلغني أن الحجز الوارد لديهم هو غرفة واحدة فقط، وليس غرفتين كما هو موضح لي في تأكيد الحجز.
هذا الخطأ خطير جدًا، ولولا أنني بادرت بالتواصل مع الفندق بنفسي قبل موعد السفر، لكنت وصلت إلى وجهتي وتفاجأت بأن حجزي لغرفة واحدة فقط، مما كان سيضعن
ي أنا وعائلتي في موقف محرج جدًا ويعرض رحلتنا بالكامل للمشكلة.
الأمر الأكثر إزعاجًا أنني لم أجد أي وسيلة فعالة للتواصل معكم لحل المشكلة، واضطررت للتواصل مع الفندق بنفسي لاكتشاف هذا الخطأ. من المفترض أن الحجز عن طريقكم يكون لتسهيل الإجراءات، لكن ما حدث هو العكس تمامًا، حيث تسبب لي ذلك بقلق شديد وضياع للوقت.
أطالب بالتحقق بشكل عاجل من حجزي وتصحيح الخطأ فورًا، والتأكد من أن الحجز لدى الفندق هو غرفتان كما دفعت قيمتهما، وإرسال تأكيد رسمي بذلك.
للأسف، هذه التجربة أفقدتني الثقة في الحجز عبركم، وإذا لم يتم التعامل مع الموضوع بالشكل المناسب فلن أكرر الحجز من خلالكم مستقبلًا.
بانتظار ردكم العاجل وحل المشكلة قبل موع
د السفر.
6. juli 2026
Svar fra Saudia Holidays
السلام عليكم ورحمة الله وبركاته،
نشكرك على تواصلك معنا ومشاركتنا هذه التفاصيل. نأسف أسفاً شديداً وعميقاً لما واجهته من قلق وإزعاج بخصوص حجزك لغرفتين. ندرك تماماً مدى خطورة هذا الموقف لك ولعائلتك، ونقدم لك خالص اعتذارنا.
نريد أن نؤكد لك أننا نأخذ شكواك بمنتهى الجدية والاهتمام، حيث قمنا بنقل ملف حجزك فوراً، وهناك وكيل خدمة يعمل حالياً على مراجعة وتدقيق الأمر.
سيقوم أحد عملائنا بالتواصل معك في أقرب وقت ممكن لإفادتك بالحل.
شاكرين لك حسن تعاونك وسعة صدرك، ونحن تحت تصرفك لأي استفسار.
أطيب التحيات،
شارلوت
Recommendation
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not offered to me when i mad the booking.
My recommendation is to let an agent to contact me by WhatsApp to make the booking or receive questions about the booked trip. Similar to Almosafer.
Final I didn’t benefit from being Alfursan gold member.
29. juni 2026
Svar fra Saudia Holidays
Hello Mohammed,
Thank you for sharing your constructive feedback and recommendations with us. We are truly sorry to hear about the difficulties you experienced when trying to contact us, as well as the issues regarding the lack of room details, transportation options, and the application of your Alfursan gold membership. Please accept our sincerest apologies for this frustrating experience.
We take your comments very seriously as we constantly strive to improve our booking process and communication channels.
To assist you further, please be assured that an agent is currently reviewing your file and will contact you as quickly as possible to discuss these matters with you.
We thank you for your patience and remain at your entire disposal.
Best regards,
Charlotte
The customer service representative is…
The customer service representative is very helpful. She really knows the problem from our booking
29. juni 2026
Svar fra Saudia Holidays
Hello Louise,
Thank you so much for sharing your feedback! We are delighted to hear that our customer service representative was so helpful and quickly understood the issue with your booking.
We wish you an excellent trip and remain at your entire disposal!
Best regards,
Charlotte
The hotel make us pay early check in…
The hotel make us pay early check in fees ( extra one night ) while I booked every thing through them ???
1. juli 2026
Svar fra Saudia Holidays
Hello Mohammed,
We sincerely apologize for the confusion regarding the early check-in fees.
After reviewing your booking, we would like to clarify that your initial reservation only covered the standard services selected at the time of purchase. The early check-in option was not included or pre-paid through us, and you received exactly what you had paid for in your package. This is why the hotel charged you directly on-site, in accordance with their policy, to grant you early access to your room.
We are sorry for any misunderstanding and remain at your disposal should you have any further questions.
Best regards,
Charlotte
Saudi Holiday - Stop Over - Worse experience of my life
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been received and i will be contacted in 48 hours. No one get back and i remained following up with them for 3 days. After 5 days they cancelled by booking from their end and called me back to book another one with paying 700 AED additional for the same package. Regardless i paid extra my 2nd booking doesn't give me access to apply for transit visa showing offline booking contact the source you booked with. My problem remains the same like ping pong ball. Saudia holiday team says contact saudia, Saudia team says contact agency the callcenter even doesn't seems aware of their partnerships ventures. My register ticket number with saudia remains with no response and Saudia holiday team is not responding they remove the access from my customer area to communicate with agent and only bot response option remains available. I already submitted the screen shot of the visa application page showing not eligible 3 days back and saudia holiday team left me with the response we will get back ASAP. Nothing happening no resolution they closed their contact channels. I am travelling with 3 kids. Since 10 days i am in the state of stress, anxiety and uncertainty. Really awful.
Shahrukh Raees
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Saudia Holidays
Hello Shahrukh,
Thank you for your feedback. We are sincerely sorry to hear about the stress, anxiety, and frustration this situation has caused you and your family ahead of your journey.
We would like to inform you that your booking has now been officially cancelled and fully refunded from our end.
We deeply apologize for the communication issues you encountered between the different platforms and for the delay in providing you with a clear response. This is certainly not the level of service we aim to deliver.
We thank you for your patience and truly regret that your experience did not meet your expectations.
Best regards,
Charlotte
Off to a bad start…
My experience with Saudia Holidays has been extremely disappointing due to the lack of seamless integration with their third-party partner, Perfect Stay. I spent hours being redirected between both companies to resolve incorrect booking information, and I still don't have a clear answer regarding my infant's seat. This back-and-forth has made the start of my trip very stressful.
23. juni 2026
Svar fra Saudia Holidays
Hello Alaa,
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn about the difficulties you encountered and the stress this situation has caused at the beginning of your trip. This is certainly not the experience we aim to provide.
Please be assured that we are currently reviewing your case with the utmost attention and are doing everything possible to provide you with a satisfactory resolution as quickly as possible.
We appreciate your patience and understanding while we work to clarify the situation and will keep you informed as soon as we have further information.
Kind regards,
Charlotte
Svar fra Saudia Holidays
أهلاً بك،
نشكرك جزيل الشكر على تقييمك!
يسعدنا جداً أن تجربة الحجز معنا كانت سهلة، مرنة وسريعة.
نتمنى لك رحلة سعيدة، ونبقى تحت تصرفك بالكامل.
مع أطيب التحيات،
شارلوت
Adding wheelchair assistance service
Booking through Saudi holidays should contain better options such as adding wheelchair assistance and adding passengers informations like passport number and expiry dates, I had to contact Saudi airlines to add these information for my booking
13. mai 2026
Svar fra Saudia Holidays
Hello Dana,
Thank your for your feedback !
Regarding the wheelchair assistance service, the request was indeed registered by the agent who handled the sale during your phone call. As for the passport information, please note that it is not necessary to add it at the time of booking: only the first and last names matter for the validation of your tickets.
Nevertheless, we thank you warmly for your feedback! We take it fully into account in order to constantly improve our services and your experience.
We wish you an excellent trip and remain at your entire disposal.
Best regards,
Charlotte
bad customer service
online booking was straightforward , however i had a negative experience when calling customer service number .
10. juni 2026
Svar fra Saudia Holidays
Hello Saad,
Thank you for taking the time to share your review.
While we are delighted that your online booking was simple and straightforward, we sincerely regret that your experience with our phone customer service did not meet your expectations.
Please be assured that we take your feedback very seriously in order to improve our team's support and customer care. Our team remains at your entire disposal should you need any further information.
Have a wonderful day,
Charlotte
After reviewing the offer it appears…
After reviewing the offer it appears that its above the regular pricess and its fake offers with low services, also no option to cancel or refund the amount its like spam
31. mai 2026
Svar fra Saudia Holidays
Hello Adel,
We are sorry to hear that your experience did not meet your expectations.
Our offers are based on real-time availability and pricing provided by our partners. We regret that you found the offer unsatisfactory.
We will take contact with you directly to discuss your feedback in more detail and better understand your concerns.
Have a nice day.
Kind regards,
Monique
Very disappointing experience with…
Very disappointing experience with Saudia Holidays. I booked a hotel package specifically because the website stated that the room would be available upon arrival. I even paid extra based on this information. However, when I arrived, the room was not available as promised and I was asked to pay additional charges.
Customers should be able to trust the information provided during the booking process. The lack of communication and failure to honor what was advertised caused unnecessary stress and frustration at the start of the trip.
I expected much better service and transparency. Unfortunately, this experience has made me hesitant to book through Saudia Holidays again.
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Saudia Holidays
Hello Abood,
We are sorry to hear about your experience and the inconvenience caused upon your arrival.
After review, the check-in times were indicated in the booking information provided. However, we understand your disappointment regarding the room availability and the additional charges requested on site.
We will contact you directly to discuss your experience in more detail and see how we can assist you. In the meantime, we wish you a pleasant stay.
Kind regards,
Monique
Svar fra Saudia Holidays
مرحبًا Ashwaq،
شكرًا جزيلًا لكِ على هذا التعليق الرائع وثقتكِ بنا!
نحن سعداء جدًا لأن رحلتكِ كانت ممتازة وعلى مستوى تطلعاتكِ. نتمنى لكِ دائمًا رحلات ممتعة معنا!
تحياتي الحارة،
Charlotte
I like the whole planning and coast
I like the whole planning and coast. Dislike the timing of the return flight
6. mai 2026
Svar fra Saudia Holidays
Hello Sahar,
Thank your for sharing your feedback. We are delighted to hear that you were satisfied with the overall planning of your trip and that our prices met your expectations.
However, we are sorry to hear that the timing of your return flight was not ideal. Flight schedules are determined by the airlines, but we fully understand how this can affect your travel comfort. We will certainly take your feedback into account to improve our future offers.
Thank you for choosing us, and we look forward to welcoming you back on your next trip !
Best regards,
Charlotte
My recent experience with Saudi, booking number :2604067
My recent experience with Saudi Holidays has been extremely frustrating. Due to severe technical issues and a complete lack of coordination between the platform and the airline, my flight was canceled despite successful payment. The customer support failed to provide any immediate resolutions, forcing me to escalate the matter and file an official complaint with the Ministry of Tourism to recover my rights. Highly unprofessional and unreliable for holiday planning.
12. mai 2026
Svar fra Saudia Holidays
Hello Bashaer,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Bad user experience i cant Bad user experience i cant edit or change edit or…
Bad user experience i cant edit or change
18. mai 2026
Svar fra Saudia Holidays
Hello Majid,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately forwarded to the relevant department.
In addition, an email has been sent to you via your customer account.
Kind regards,
Audrey
Svar fra Saudia Holidays
Bonjour Fatou,
Nous vous remercions pour votre retour positif ! Nous sommes ravis que vous ayez vécu une bonne expérience avec nous.
Nous vous souhaitons un excellent voyage et restons à votre entière disposition pour toute information complémentaire.
Bien à vous,
Charlotte
Great one stop for all but the after…
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
1. mai 2026
Svar fra Saudia Holidays
Hello Abdulaziz,
Thank you for your feedback. We are glad you enjoyed the convenience of our "one-stop" platform, but we are sorry to hear about your frustration regarding the post-booking experience.
We take your comment regarding the difficulty of making changes seriously, as we are always looking for ways to improve our after-sales support and flexibility.
We wish you a pleasant trip and remain at your disposal for any further information.
Best regards,
Charlotte
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