Satisfyer Anmeldelser 172

Warranty claim open since January 16th for a defective AirPro 2 Gen 2.
After almost two months, multiple requests for information, and several promises of shipment, I still have no tracking number or replacement.
Extremely disappointing customer support experience.

Een overzichtelijke winkel waar je alle toy’s opgeladen liggen zo echt goed te kunnen zien en zoeken wat je gaat aanschaffen met een enorme eerste korting van 45% op de online prijzen.
En de medewerksters maken het bezoek compleet, ben er heel tevreden en met een grote glimlach uitgelopen.
Tot de volgende x

Köpte en Sunray som slutade fungera efter 10 månader. Vände mig direkt till Satisfyers support och efter uppvisande av kvitto skickades en ny som kom 3 veckor senare. Nr 2 fungerade 1 dag. Repeterade proceduren och fick en ny 3 veckor senare. Nr 3 fungerade inte alls och nu har jag pratat med supporten 2 veckor utan en lösning på problemet. Satisfyer vägrar skicka ut ny innan de trasiga skickats till dem.
- Värdelös/billig elektronik som inte håller förväntad kvalité
- Väldigt långsam kommunikation med supporten
- Dåligt kundfokus, ingen kompensation för den möda och tid jag lägger på detta

As a small business who has worked with Satisfyer for a long time we are being greatly impacted by their choice to no longer provide charge cables with MANY of their products. They do not care about how this causes issues for others and they have no desire to re evaluate. Trying to get help from the company is an absolute pain. It sucks to see a company that I've worked with and enjoyed for so long, be perfectly ok creating large problems for the little guys.

I placed an order on November 26, 2025 and I was billed on my credit card, but I never received a confirmation email and my order does not appear on my customer account.
I contacted the client service and they answered me that my order was being processed and that I will then receive a separate e-mail with the shipment number.

January 12, 2026, i contacted the client service again. They told me to go to the post service for further clarification.

I went to the post office and they informed me that my package had been returned to the company. I received no notification from either the company or the post office, so I have no way of knowing when my package was available for collection.

IF I receive a refund, I’ll come back to tell you!

In augustus bestelde ik een doosje vervang dopjes voor de penguin. Bijna nergens anders te krijgen meer dan op deze site.
Ik dacht aangezien het officieel is zal het wel goed gaan… niet echt.
Er is wat misgegaan met de bestelling, waarbij het geld wél van mijn rekening is gegaan maar niet tot bij hen is geraakt.
Na veel mail verkeer heb ik 3 maanden later (november) eindelijk een refund gehad.
Over de hulp kan ik in principe niet klagen, ze reageren tijdig op mails, maar je moet er wel zelf achteraan blijven gaan.

Satisfyer Curvy 1+ broke after using just a few times. Only had it for about two weeks when it broke. Second time charging it wouldn’t charge. Contacted customer service for warranty claim and was asked to send a video of the device plugged in charging and attempting to power on. I find this to be a hassle and unacceptable requirement when these devices are clearly defective due to the volume of negative reviews regrading failure and charging issues. They should be recalled. 15 year warranty is a joke when they hassle you to make a claim. Have totally lost trust in this company.

i've bought the pro 3 a few times and it's a good toy when it works. my first one lasted about a year, which is great! but when that broke after a year, i bought another that lasted 4 months, and then i got 3 replacements (free), and literally all of them were defective and broke within half an hour of use. it costs 65$. they advertise their great "15 year" warranty, but they never mention that 3 replacements is the limit, and with such low quality products that are defective this often, this warranty will really only last you a week or two, maybe a few months if you're lucky.

After 3 uses the silicon casing of our Satisfied Epic Duo vibrating cockring ripped and rendered it useless. 50 euro' s down the drain! After contacting customer support and supplying them with images and proof of purchase they neglected their warranty responsibilities by pointing me back to the subcontractor who points me back to Satisfyer...not very Satisfying!

I send back my package in order to get a refund but I never got my money back even though Satisfyer received everything back.

DON’T BUY THERE! The company is a scam

Na 2x gebruikt te hebben, werkt hij nog maar amper… sonde van het geld! Geen aanrader..

I purchased a satisfyer from Sinful.dk and it broke after 3 years. I contacted satisfyer.com and was helped my someone in their customer service names Kathy A., I hope she gets a raise she was very helpful and very quick with it. I got a replacement for free after 2 weeks because they have a 15 year guarantee. Will definitely purchase again

J'aurais dû lire les avis ici avant de passer commande chez eux...
Un article qui ne fonctionne pas. Un service client pitoyable. Qui s'obstine à ne pas comprendre mon problème, à ne pas proposer de vraie solution. Qui ne respecte ni les directives européennes en matière de garantie, de retour et de remboursement, ni ses propres conditions générales de vente.
À fuir sans se poser de question..!

nullissime!!!!! a fuir!!!!!
très mauvaise ergonomie
Une arnaque
Impossible de les contacter

Ordered a month ago was charged and never recieved scammin germans at it again AVOID AT ALL COSTS

I ordered a Satisfyer product, but something went wrong by making the payment. From my side the payment was made, but it somehow did not pass through the intermediate company to the Satisfyer company. They told me I should contact the intermediate company (Stripe technology Europe ltd) and my bank. I did. They informed me from their side there wasn't a mistake and it was/ is the responsability of the Satisfyer company to fix this. They don't, although I have had a lot of correspondence with the customer service. I do not have a product now and my money neither. I am very disappointed.

Dit apparaat heeft mijn leven veranderd. Ik gebruik het al jaren! En nooit teleurgesteld. Dit apparaat heeft vele vrouwen geholpen.

They have nice products but when they deliver something completely different there's is no way to get in contact. So I will never order again if this doesn't get resolved. They say they have someone answering the phone between 14.00 and 15.00 I tried to call several times on several days they simply don't pick up.
Sended several mails the only response I get is that they received the mail.

I want the product I ordered with blackfriday deal not some sort of credit on my account.then I have to pay full price again.

Enkele maanden geleden Satisfyer bij Kruidvat gekocht. Werkt nu al niet meer.

I find the product very satisfying. Of course, there are too many options too choose from, but other that that very nice functionality. I miss some quick buttons as the change from one to the other program can be too long.