Santafixie Anmeldelser 

Scam of a company. The junk bicycle i received was rusted to the point of not being able to run after less than a month. The included brakes were not even compatible with the rim and were unable to hit the brake surface properly, even with professional adjustment.

Customer service refused to help.

God kommunikation og levering.. varen er også som forventet ..

Tienen una gran variedad de bicicletas y componentes de buena calidad. Excelente servicio de atención al cliente y siempre están dispuestos a ayudar. Definitivamente, mi tienda de confianza para todo lo relacionado con el ciclismo!

Lidt lang leveringstid, men det er hvad man kan forvente, når det sendes fra Spanien. Alt ankom i tip-top stand og der er ikke en finger at sætte på hverken pris eller produkt.

Jeg venter stadig på at få mine penge retur. De svarer ikke på emails...

One big fraud - don't buy from them. Shortly after placing my order, they draw the money from my card and I have never received my order. Now they don't respond on my emails

Santafixie brand bike bought.

Absolute junk quality. Used one month, and rust all over. Front and rear cogs both broken.

Customer service refused to help.

Stay away.

Ikke så meget p*s varende ankom før lovet, og fin opfølgning med track and trace samt besked om at de havde afsendt pakken

Beløbet jeg sendte til Santafixie blev trukket 28 gange så jeg kom til at betale godt 15000kr.
Du må aldrig handle her.

Jeg skulle betale 250 kr for told, for en lås der koster 130!! Santafixie snyder dig grænseløst ved at sætte en pris der er markant lavere, så du selv kan betale skatten bagefter. Hold jer væk!

The service is non-existing and delivery times are not accurate at all. Myorder was first sent after a whole week had passed

Not impressed at all.

They had an offer of 15% off with no terms and conditions to say it was specific only to some items. So ordered, didn't get the 15% off. Emailed them and they thanked me for spotting the error, fixed it but then refused to offer me 15% off which is a trading standards violation and is actually illegal.

Anyway, I received the bike and the crank arm kept falling off. They sent me a new one but it arrived damaged (fully wrapped and delivered well) but worn and clearly second hand!

Since then I have found many smaller build and design faults with many screws being handled wrong meaning no thread left of the screw making it impossible to tighten or loosen. This is meant to be a brand new product but everything is clearly second hand and used.

Have asked for a refund and been told no because I have ridden the bike. But of course you cannot know the quality sometimes until you are on a ride.

Hope they will refund me so I don't have to make a formal complaint. Looking at many other reviews (something I should have done BEFORE ordering) I can see I am not there only one. Really great marketing and good promises but bad delivery and bad quality products all round.

They also sent me a helmet in the wrong size and expect me to pay to have the item returned to Spain. Not acceptable.