Santafixie Anmeldelser 

Order never arrived. Tracking number stopped working after delivery date passed. Emailed customer services. Several times. Got an email saying because they hadn’t heard from me they were closing ticket. Replied to say I’d been emailing them, got same email reply. Literally got the same email closing the ticket each time I email them. Beyond a joke. Item was a gift. Am now claiming on my credit card insurance.

Order #12000049694

Order placed 6th September stating delivery would be 6 days.

I contacted them on 12th September noting my package was supposed to have been delivered by today but was still marked on their website as not even despatched yet.

On 15th September they issued a tracking number and on 16th September they claimed the package had been despatched (wrong – package was still to be collected by their chosen courier, GLS), and said get back in contact in 9 working days if you haven’t received it! I replied demanding they cancel they order – they ignored the request.

The GLS website stated package would be delivered “latest” 24th September. On 25th September I wrote again demanding a cancellation and refund and giving them 48 hours to do so before I initiated a credit card chargeback. I received an AI generated response saying they would “try” and cancel the order. They didn’t.

Parcel arrived out of the blue on 26th September. So 20 days delivery when it was supposed to have been 6 days. Absolute joke of a retailer, very difficult and unhelpful to deal with, and the courier company they choose to use has a “tracking” system that is next to useless.

I won’t use Santafixie again.

Avoid at all costs! I ordered two handlebars, order correctly completed, of which I have confirmation proof, but the wrong size were delivered. I wrote immediately to them and I was requested to provide an image of the delivered items, and an image of the postal detail label on the package: this I did. I have now been informed by Santafixie that the matter is resolved. I've replied it isn't.
I've used companies in Italy, Australia, the US, and yes, others in Spain, and never had cause to contact them about delivery, Santafixie is notoriously poor in this sector, of the items delivered. Ideally, as they are responsible for despatching the correct order, the correct size would be delivered and the incorrect items would be returned in the same box. However, I'm not holding my breath!

Customer service seems almost to be non existant. I contacted them to query the whereabouts of my order as tracking information was very limited. The response I received was almost laughable. My first and very last order with this company.

My cycle cap order was initially late and then when it arrived they'd sent me someone else's order. Their communication has been even slower since and I'm still having the re-explain the situation to different bots/people and waiting for my refund. It's a shame; they have some nice products, but I will never use them again nor recommend them to anyone else.

Very poor experience dealing with Santa Fixie (Barcelona)
Purchased a single speed bike, emailed numerous times regarding delayed delivery, never received a reply.
Further emailed them when bike arrived (damaged) still.waiting for a reply.
Have continued to email seeking a response to queries, options, refund etc. but no reply.
Would strongly recommend avoiding this company.
Quality of components on bike very questionable.
Spent almost €700 and cannot make contact and bike is not fit to ride. Clearly a take your money and run operation.

AVOID AT ALL COSTS!!
It's super slow shipping. It would be faster for me to walk from Sweden to Spain to collect the bike. Now they're not responding to delete my order.

Ignore the delivery of 2-4 days, my order took oer a month. Dont bother trying to contact them, emails are completely ignored and you have now way of knowing whether your order has been placed or its status. I have received my item but i really didnt have any idea whether it was ordered or whether i would ever recieve it. Just look elsewhere.

Purchased a Restrap pannier over a month ago, but the item was never dispatched. I subsequently requested a refund, which still hasn’t been processed. Unfortunately, my recent emails have also gone unanswered.

Very disappointing shopping experience. I expected much better communication and customer service.

Order not handed over to the courier and no refund response

I placed an order through santafixie.co.uk, which appeared to be a UK-facing store. I later learned from the website’s legal information that the company is based in Spain.

On 11 August 2026, Santafixie emailed me stating that my order had been dispatched. However, the GLS tracking information showed that only a shipping label had been created and that the parcel had not been handed over to GLS by the sender.

I formally cancelled the order and requested a full refund. Santafixie sent an automated acknowledgement promising a response within 24 to 72 business hours, but that period passed without a substantive reply or confirmation of my refund.

Based on my experience, I would advise customers to check the company’s location, delivery arrangements and payment protection carefully before purchasing. I will update this review if Santafixie resolves the matter and issues the refund.

AVOID AT ALL COSTS!!

I placed an order in June for a back wheel, after mine was stolen. ‘9-10 days’ it said the delivery would take.. weeks rolled by without any sign of my wheel. Whenever I emailed them to ask where the wheel was I just got an automated reply saying I would receive tracking info once shipped.
Eventually, weeks later I finally got ‘tracking info’ from gls. Apparently my wheel has been delivered, but it hasn’t.
Absolute joke of a company, I recommend you avoid this place entirely

As with other recent reviews, I place an order on 14 July and paid for priority delivery. I received no updates after a week so escalated and received a response that it was processing in their warehouse and will be dispatched soon. Another week passed with no progress, escalated again and received no response. They continue to avoid my communications and have raised a dispute for a refund with my CC provider. Please avoid!

Do not buy from this company. I ordered my parts well over a month ago. Despite the website saying it’ll be up to 8 working days they’re still not here a month later. Emailed them multiple times to ask for any guidance on when I’ll receive my order and all they said was “you’ll get an email when it’s sent”. I then got a email saying it had sent via gls (which will also be a 1 star review) saying it’ll be here my a certain date no later) but a week later I phoned the courier company to ask if they had my order and they said the order hasn’t even left the warehouse. Absolute shambles. Not expecting my order any time soon and I’ve been trying to get a refund but no contact. Absolute scam.

Really disappointed with this company. I ordered some items over three weeks ago and have messaged them twice asking for an update, but of course, they never reply. There’s no phone number to call either. I’m waiting for a part so I can finally finish the build, and it’s really frustrating to have to wait this long. I wouldn’t order anything from this company again.

This company withholds your money for ages and doesn't do what it promises to do.

I ordered some parts I needed for a trip I was going on. Santafixie's website promised at point of sale that I would receive these within "8-9 days". As those days ticked by, I emailed Santafixie twice to ask about dispatch, as it seemed increasingly unlikely they would get from Barcelona to me in the agreed time. Both times I was assured the parts were going to be packed and sent asap. They were not. (Unsure why it would take Santafixie so long to put 2 items in a box and have them collected by a courier but anyway...)

After 9 days had gone by and the items had not even been dispatched, let alone delivered as agreed, I emailed to ask if Santafixie actually had the items in stock. No reply.

I then noticed that the items were showing as out of stock on the website, so I asked again, and said I would have to cancel my order if no reply within 24 hours. No reply.

I formally cancelled my order and requested a refund within 3 working days. Santafixie cancelled the order and advised I'd receive a refund within 5 working days. No apology.

5 working days passed - no refund.

Apology provided when a Google review went public but on the day they had "scheduled" payment - no refund.

Over a week, and numerous unanswered chaser emails, later - refund finally provided.

Do yourself a favour - avoid this company at all costs.

Absolute joke. I have been waiting a month to the receive my order and still not arrived. I advice everyone to avoid them. This must be a scam.

Santa fixie now asking me to download a money transfer app persistently used by scammers to steal money and identity from people.

It is a bogus non company trying to defraud you at purchase and refund. Their stock is absolute crap, DO NOT BUY from them.

One star is too many.
Santafixie don’t appear to hold stock, the UK page is actually a business in Spain and you can expect long lead times on delivery.
But the real stinker is their non existent ability to respond to emails.
I ordered items and asked to cancel the order when it was apparent that they didn’t have the items in stock.
8 unanswered emails later (except for the automated emails telling me that they were ever so busy and the would reply in 24 to 72 hours-which they never do) I get an email telling me they’ve despatched the items I’ve been trying to cancel. I’ll have to return they to Spain at my expense.
Long story short avoid this business!
The prices look good but they are entirely hopeless.

If I could give zero, I would!
I purchased items, and didn't hear anything for 11 days.
I was told they were about to send my items. I waited a few more days, items still not sent. Received an email saying we don't have them in stock, but they suggested a different item or money back. I said give me the other item then, they continued to not send the items and gave several misleading emails. I never received the items!!! TERRIBLE BUSINESS, DO NOT USE THEM. THEY ARE JUST DROPSHIPPERS

There is zero customer service. I bought some handlebars and and asked to return them - I emailed them, used the chat function, made a formal complaint - apart from one solitary email from them there was zero response.
They also copied me on a completely different customer email so no data privacy either.