Santafixie Anmeldelser 

I have been emailing the company to request a cancellation of my order for several days (which has not been shipped as of two and a half weeks after I placed it) and they have only sent identical automated messages saying “we are preparing your order” in response. Truly terrible customer services, if I don’t hear from them I am going to contact my bank and request a chargeback. Seriously, avoid.

Worst company. No communication. No product. Absolutely poor and disgusting.

Based on missing order and lack of accountable response (seems to just be an AI bot response) this seems to be a scam website/shop. I have sent my final request for an update 3 weeks after placing order and having my money taken, and if not resolved very soon will be taking formal action.

Wish I’d checked this page before placing my order. It’s been two weeks and they haven’t even dispatched my item yet. Customer service non existent - £200 out of pocket and no idea what’s going on now. Spare yourselves from this one.

I am writing this to warn other buyers about the customer service experience at Santafixie. While the items are good quality and the pricing is competitive, the lead times and customer support are absolutely terrible. It takes months for orders to arrive, and dealing with their team is a nightmare.

Regarding my current situation (Order #12000048579 placed on May 18, 2026): after weeks of delays, I agreed on June 1 to cancel three items worth £25.20 so the rest of the order could finally ship. On June 11, support confirmed the refund had been processed. It has now been two weeks since that confirmation—and over five weeks since they took my full payment—and the money has still not been returned to my account.

The customer service is disastrous. I sent a follow-up on June 23 and have received no answer. This is the last time I will be getting in touch with them; if this isn't resolved immediately, I will be starting a formal procedure for the lack of refund and fulfillment of my order.

Great products don't excuse withholding a customer's money and ignoring their emails. Proceed with caution.

Ordered 21st May WRONG item delivered on 12th June. No phone customer service - the number doesn't work. You can only email.

Taking too long for delivery. Have asked for refund - they’ve ignored me.

I ordered a 28 inch silver wheelset and 2 and a half weeks later received a 24 inch black wheelset. This is crazy! They also don't reply to their emails.

Disappointed to say the least, ordered a frame, took two week for them to tell me there was a manufacturer issue, gls shipping was an absolute joke, “real time shipping” is a lie, frame turned up with unfinished work, all fender mount holes still had the waste material attached, and there was no seat clamp bolt included, all n all if you can avoid using SANTAFIXIE do that, best of luck

Processed my refund over two weeks ago, I still don’t have my money!

I ordered a set of tyres which has a delivery time stated of 4-5 working days. It’s now been two weeks. I have emailed a number of times with no reply. There’s no phone number to call in their website either.

Got to be the worst bike shop to order from - the delivery times are a joke - ordered over a month ago and still nothing, no tracking nothing
Just seen that I've been refunded 14.99, which is the exact amount of one of the parts I ordered, I'm guessing that means this part is not coming in my order?! Had no communication about this - absolute joke of a company

- do not order from them

Lead times on the website do not reflect reality. 3-4 business days has stretched out to 4 weeks and I still haven't received the item. I have chased for an update and received no response.

Ordered a bike from them over a month ago hasn’t been dispatched and can’t get hold of them. Contacting my bank to try and claim the money back.

Dear Santafixie Customer Service,

I am writing to raise a formal complaint regarding my order.

The order was placed on 7 April with an advertised delivery timeframe of 6–7 business days (expected by 15–16 April). However, the item was not delivered until 24 April, significantly outside the agreed timeframe.

In addition, the parcel was not dispatched within the expected period, and my previous emails requesting assistance and a refund of the delivery charge were not responded to.

While I have now received the goods, the delivery service paid for (£5.99) was not provided as agreed.

I am therefore requesting a refund of the delivery charge.

If I do not receive a response within 7 days, I will consider further action, including a formal complaint via the European Consumer Centre.

Kind regards,
Jemma Love

I normally wouldn’t have gone this route but because I received an email asking if everything was okay with my order and was prompted to leave a “(good)” review, here I am.

I placed an order on the 9th of April with a 48-72 hour shipping time displayed on the Santa Fixe website, but it is currently the 30th of April and my order hasn’t even shipped. I’ve reached out more than once requesting an update and have either been told my order is still processing or that they’d get back to me with more information.

I understand that shipping delays happen and would normally have the utmost patience in a situation such as this one, but 3 weeks with no update is pretty ridiculous.

Do not use. Terrible would be an understatement. Over a month, still hasn’t arrived. I’ve had every excuse under the sun for delay. Lost stock, delays, stolen truck at one point! Asked for a refund which was agreed and then hasn’t been processed. When I follow up another week before replying and say won’t process as they have since said they are expected stock and will send ASAP. Still nothing. Do not use.

Good quality product well packaged. Good price. Reasonable communication and made it clear that customs delayed the delivery. Had to resell since product was spot on, but AI advice was not - but not a problem thsnks to very good packaging.

I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before probably because it's a Spanish company but I had no problems. It took a little longer to arrive than expected, possibly because they send orders from Spain. It wasn't an issue for me but might be if you need a part to be delivered quickly. It came as described on the website and was nicely packaged and protected in bubble wrap. I would recommend based upon my experience and would definitely use again.

Ordered two items 8days ago, both were showing as in stock. They haven’t even been shipped yet.