Santafixie Anmeldelser 

WORSE COMPANY EVER!!!!!
I have bough an e-bike thinking that was a UK based company. The company is actually based in Spain. I really needed the bike to commute and I needed the bike ASAP. According to the website delivery would have taken between 3-4 working days and done by FedEx. The bike took 5 WEEKS TO ARRIVED!!!! I placed the order on the 1st of November 2024, it arrived on the 2nd of December 2024!!,, For the month I was contacting Santafixie to see what was causing the delay. For like 3 weeks the bike was stuck in customs and send back to the deport.I was also telling them to cancel the order because it was just taking too long, I needed the bike. When it finally arrived was damaged, I put the complaint on the 4th of December 2024 to return the bike (2 days after the bike arrived) and after going back and forth with emails sending pictures… they have refused the return saying that some of the damages are easily fixed, that other I have caused them and that it was too late to return the bike. They have send me this on the 20th of December 2024 (18 days after the bike arrived)I have reported this to national trading standards. So now I just need to wait to see if I will get my money back because the bike does not work

Great choice and happy with product and price point. Would help if country of dispatch was clearer during ordering so delivery expectations managed better!

Took a while to arrive and struggled to access tracking info. Happy with the product though

I had a terrible experience with Santafixie and cannot recommend their service.

I placed an order for a bike on 11th November, believing them to be a UK-based company with a promised delivery timeframe of 7 working days. However, nearly a month later, I still haven't received the order. To make matters worse, the provided tracking information shows the bike was cleared in UK customs on 4th December, only to be sent back to the original shipping location two days later!

When I reached out to their customer service for a refund, they informed me that the order could not be canceled, and I would need to return the bike if I no longer wanted it. This is completely unreasonable given the extreme delays and lack of clear communication.

I’m left waiting indefinitely for a product I no longer want, with no confidence in its condition upon arrival. A truly disappointing and frustrating experience.

Avoid Santafixie if you value timely delivery!

Good value for money on bespoke products delivered in good time. Very happy.

One star for good value, one star for excellent product (Kask Protone helmet, 20% cheaper than elsewhere). Lost one star for slowest delivery (2 weeks), lost another for shocking tracking (no notifications whatsoever even on day of delivery) that might as well as not been, and lost another for unhelpful communication when chasing. If you’re not in a hurry, can live with not knowing when/if your expensive purchase will arrive, then ok, but clearly not for me! Also don’t be fooled by .co.uk - they’re based in and ship from Barcelona!

Thank you for my order. They are very good quality and original.

Bought a few things from Santafixie recently to re-invigorate my old single speed… Great selection, good prices and efficient delivery… One slight odd ball was the Bullhorn bars I bought that came ready wrapped in bar tape.. great idea, but I had to take it all off to get the brake levers mounted and re wrap myself…

Easy to order, arrived quickly & delighted with this replacement light for an e-bike.

I have not received my order and, according to the tracking info, the order has been stuck in a GLS warehouse in Spain for two weeks. The customer service chatbot doesn't recognise the order number. It is fake!

This is a scam! Customer service useless. The tracking is fake. Avoid!

Communication with staff by email was polite and very prompt. It wasn't completely clear that the goods would be sent from spain. However not a big problem, the goods were well packed and perfect.

A great place to shop online, and no problem with delivery 🙂

Great service and great price.

wide range of parts to choose from all really good quality & proper competitive pricing, very good packaging, & great delivery using gls.

The wheels were perfect replacement for my restoration. Quick delivery from Spain!

Best price available, and delivered within a week or so as they said it would be. What more can you ask?

Good prices, good choice of product, delivery took several days longer than stated.

These dynamo lights, front and rear, were perfectly suited to my hub dynamo cycle with the front emitting 60 lux, clearly enough to both allow you to cycle safely in the dark as well as simply be seen. Good quality goods at a competitive price.

No despatch and no delivery of product. This is a failed company and should not trade. Do not give them your money.

EDIT: I cancelled this order and it all went very quiet (had to chase) until I received an email saying I couldn’t cancel as by some miracle the order had despatched. This company is lazy and dishonest or both but regardless I will never order from them again.