Sainsbury's Energy Anmeldelser 

I can't thank Ashley enough for persevering with my issue and for arranging for a meter engineer to call at my house today. I really felt that he wanted a good outcome for me. The engineer has yet to arrive so I can't comment on the outcome of his visit but I'm hoping for the same positive result

Really quick response and super helpful advisor / advisors.

Great help from Ashley with my bill and organising a smart meter

Excellent help today from Ashley, sorted problem with my bill

Easy to use the WhatsApp feature. Polite and efficient response.
Quick to respond and problem dealt with quickly.

Total shambles, I had a stroke in January and was in hospital until February, missed a payment but cleared arrears upon leaving hospital, staff at eonnext who manage the accounts totally incompetent! Now negative markers on credit file that they wont discuss as its not their problem! Zero customer service and ceo email replies with zero help!! Total shitshow **** stay away****

Transferred to a different energy supplier. They didn't start my refund of credit balance until I contacted them and then 7-10 working days to receive payment is not acceptable in this day and age. I managed to send a payment this morning to someone from my account which has already arrived. Not just Sainsbury's that take this long but it's wrong that anyone can take this long to process a refund.

Ashley was amazing today should be proud of his customer service needs praise and recognition for his kind actions 100 % good customer service thank you !.

If I told you that I'd messaged my energy supplier on WhatsApp after 5pm on a Sunday evening, got a reply from them that evening, (within 10 mins), got a quote for a new tariff and got transferred onto that tariff, you might think I was making it up - but I'm not - Sainsbury's Energy sorted it all. A shout-out to Shane at Sainsbury's Energy for his help and professionalism.

I spoke with Ashley who was extremely helpful, courteous, and professional. He explained my new account very well to me, when it would start, etc...

Great service... Thank you

Very helpful, demonstrated they really want to help - took the time to understand the situation and find a helpful solution.

Just a quick query that was dealt with quickly, professionally and friendly. Thank you

My call was answered promptly. Emmanuel was very helpful.

I waited less than 2 minutes for my call to be answered. Ashley was very helpful and was able to give me the information and advice very quickly.

Wonderful service. Just had a new smart meter fitted and now I know how to read the meters properly. Engineer was thorough and I was able to easily chat via WhatsApp to customer service who finished the process. Thanks!

I waited less than five minutes for my call to be answered. Clear information and advice was given and the problem was quickly solved.

I wouldn’t rate them even a star, if possible!

Their customer service is very poor.
As a customer, you don’t have direct access to a Complaints Team.

I received my bill for January 2025, and I was charged for October 2021 - April 2022!!!!
Unbelievable, Sainsbury’s!

Sainsbury's Energy has its pros and cons. While some staff are helpful, like Asha and Rebecca, sorting out issues efficiently, the overall service can be inconsistent. Problems like missing nectar points and lack of clarity between departments are frustrating. The direct debit and account management processes are generally straightforward, and the personal attention from certain advisors is appreciated. However, there’s definitely room for improvement in communication and resolving customer concerns smoothly. An average experience overall. ***

Yet again a terrible service from Sainsbury’s energy. My meter is faulty and they want to replace it but they can’t understand that people work from home and can’t have electricity cut off for a random time in the day, only giving a vague AM or PM slot.
Also they want to charge me some fictitious amount based on some calculation of past usage which they won’t reveal how they have come to.
I feel like I’m being ripped off and treated like an idiot again.

After 5 or 6 attempts to get sorted Ashley was the only one who knew what he was talking about and got things sorted he actually got back to me as promised and is a credit to your company the others promised they would sort things but they never did and never got back to me not very good for customer relations