Sainsbury's Energy Anmeldelser 

I had an issue when I moved home. Ashley dealt with me. I found he was very professional and very helpful. My account is now all sorted.

Changed tariff and agreed Smart Meter.

Very helpful assistant, efficient and very informative.

Ashley was polite and efficient. He answered all my questions and set up a renewal of my fixed energy tariff which I was unable to do online.

Ashley was clear and concise very helpful, sorted out my problem efficiently with no fuss .
It's a yes from me

Would give zero stars if i could! Absolutely appalling service. I moved over to sainsburys energy and they confirmed my tariff. When I went to check on my account a couple weeks after joining my tariff had been changed to a more expensive one and no one had contacted me. That was nearly 3 months ago and I am still battling to get my tariff updated and my meter fixed after it magically stopped working after my switch to sainsburys. I've raised a complaint and been told I need to wait at least 30 days for an engineer appointment. The appointment couldn't go ahead and I reached back out to the person dealing with my complaint. He again asked me for a date I was available in 30 or more days time. How is that acceptable service. Ive still not been provided a replacement appointment and I am still on a more expensive tariff. Just disgusting service, the complaints handler uses stock responses by the looks of things as they don't always make sense to what I've asked and I've had to chase every single response so far.

I’ve been trying to get nectar points added to my account for about 4 months. Missed the double Avios reward etc. conflicting information has been given about how we need to go about it. I think Sainsbury’s should have picked another provider to white label because eon next are just not able to handle the relationship.

Made a mistake online when trying to change tariff. I sent a WhatsApp messsge and it was sorted out very quickly.

what ugly customer service experience ive had from
them they keep passing me between nectar rewards and sainsbury energy over a dozen times constant emails from pillar to post .
just because i want to link my 5 energy accounts to my one nectar card the assistants have No clue whether it can be done nor BY whom !!! as ive had it done in the past im telling them and when she claimed she done it does not even register on my accounts profile ..
what about people with two homes or more and one card ?? just have it registered to one card i pay the bills it my entitlement to have points from all five of the energy accounts regardless if im the same person its should still be X5
if someone could rectify this would be great

Recently moved homes and need to switch suppliers. I was dreading this process however everything went smoothly and Shane helped us switch very quickly all via email.

I just wanted to query something. I was pointed in the right direction and managed to get things sorted.
Great service from the Customer Service team.

at least 3 times a year i get my bill doubled for absolutely no reason or there’s an error or my smart meter is apparently not reading even though it’s new. sainsburys are unfortunately the worst energy supplier i’ve ever used and im so relieved i have swapped to Octopus. with sainsbury’s i was often very stressed to get an email 5 days before my payment due and it would be doubled unnecessarily. , Octopus have been hassle free, transparent, and fair. thank goodness,

I have been with Sainsbury's energy on and off for about 12 years.

I like the telephone customer service but dislike the robot help when calling.

I needed to call and talk to someone from customer service team because I couldn't find my latest bill on my online account.

Ashley was superb. Couldn’t do enough: very helpful, clear, polite and sorted the issue out. Great customer service.

Ashley answered our call quickly, clearly and efficiently, couldn't ask for better service.

I want to express my gratitude for the outstanding service I received from Tarryn at Sainsbury's. From the moment I spoke with her, she was attentive, patient, and genuinely interested in helping me. Tarryn provided all the information I needed and ensured that my concerns were addressed. Her professionalism and kindness truly stood out, making my interaction with Sainsbury's a positive one. Thank you, Tarryn, for your exceptional assistance!"

We’ve been with Sainsbury’s Energy for a few years - I know energy bills are a bone of contention but given that we have to pay them, so it’s less stressful if you have a company you feel confident with. If I’ve ever had to contact them, they reply swiftly. Up to now I’ve always given readings online & then the email Invoice arrives promptly. Now we have to change meters due to RTS changeover & Ashley is proactive in helping us sort that out.

I provided my meter readings on the day I took possession of a vacant property, then supplied meter readings 8 weeks later as the property was still empty and no bill had been sent. When I eventually received a bill it was accompanied by a letter saying £25 had been added to my account for the non-payment of a non existent bill and informed me that my account was being passed to a debt collection agency.

Brilliant customer service and transfer over really good too

I am totally stressed , last month said my balance was £3000 + in credit i asked if it was a joke, they said they were investigating it. Now telling me i owe them £820.90 this is because they apparently have not charged me correctly, from 2021 and their system has made errors. I have paid what i was requested every month by direct debit and mainly been in credit. I already pay over the odds for gas and electric. Look out if they audit your account and they have undercharged. . I am a pensioner no way i can pay this! Told thrm
I shouldn’t pay for their errors! Waiting for feedback. Lodged a complaint!
Wayne contacted said they cant take money gir more then 12 months ago i said why then was it put on my account, he stated in order i contact them to investigate. Im not sure i agree mor vulnerable people without a voice may have just paid or become very distressed. I am not happy with their explanation. I have also had lots of issues trying to collect my reward nectar points! Not good enough.

I can't thank Ashley enough for persevering with my issue and for arranging for a meter engineer to call at my house today. I really felt that he wanted a good outcome for me. The engineer has yet to arrive so I can't comment on the outcome of his visit but I'm hoping for the same positive result