Sage Homes Anmeldelser 

I was initially a strong detractor and had titled this review “The Most Atrocious Customer Service of My Entire Life.”

When I moved into my new property, I created an account and set up a direct debit. However, for some reason, it was not processed, and I had to continue making manual payments. Despite paying regularly, my account kept showing as “in arrears” on the Sage portal.

I reached out via email to address this issue and also reported a problem with my front lock. After 12 days, the only acknowledgment I received was a message on the portal stating, “You owe us money!” I found this incredibly disrespectful, unhelpful, and inaccurate, which left me absolutely furious.

However, today I received a call from the Sage team with a heartfelt apology and, more importantly, an explanation. They clarified that the message was never intended for customers—it was generated by a trial product that had not been fully tested and should never have been released publicly. This explanation reassured me, as there was no reason for any customer to be spoken to that way.

I also appreciated the level of care I received during the call, as well as the additional support provided regarding my other concerns. As a new homeowner adjusting to shared ownership, this made a real difference.

To top it off, my front lock was fixed today by a lovely chap, which further restored my confidence in the service. I now have more faith that my shared ownership experience will improve moving forward.

Thank you for turning this around in the best possible way.

My daughter is very vulnerable health wise. She lives in social housing with her daughter and she struggles to get repairs or support. We have already sought the help of the Housing Ombs for previous issues which were only partly resolved, although according to Sage's response to the Housing Ombs report, she is now 'happy' where she lives! Absolute rubbish! There are further problems which are being ignored. My daughter has lived there for 3 yrs and the lack of support has impacted on her health to the point where I fear she may have a breakdown.

Sexy! Sexy, sexy, sexy. service. Sexy people. You guys sure know your way around a short old tenancy agreement and I signed the documentation so fast my ex living arrangements are basically a blur to me.

I purchased my first house on a new private estate and never realised that Sage had social housing on the estate. I wish like many of my neighbours that I had never purchased it, I know that councils want more social housing but putting social tenants on private estate just doesn't work and brings the area down, totally unfair on people who have perhaps spent hundreds of thousands on a house to have it dragged down to a council estate level.

I would like to thank Jaye McDonald from Sage for her professionalism, great communication and help in purchasing her first apartment.
It was a pure pleasure to work together.
Thank you very much and I wish you further success

Daniel Regan who has helped me through the whole process he's so professional with he's happy to help mentality I could not recommend him enough.

Toni was absolute brilliant from start to finish. There were some challenges with my solicitors, however Toni was supportive and helped with the whole process, reassuring me all the way to completion. I can't thank Toni at Sage homes enough and so excited to begin my new adventure in my new home :)

Absolutely worst housing association in the UK, They create obstacles and problems for all kinds of tenants but mostly housing association tenants the most vulnerable people in our society, If you have been targeted like myself or discriminated due to a disabilities by this Housing association, I urge you To contact The regulator of social housing, I have been absolutely bullied Every single day off Sage Homes, they threatened me with legal action continuously And target to me because I have an assistance animal, which is for my disabilities, Despite mental health services and the local city and county council informing them of this, they’re still want to remove me from my property and make me homeless. I have not had a single complaint about my assistance animal. And he presents absolutely no problems for them.

Unfortunately we’ve had a really negative experience so far. We moved into our new house in May 2023. Communication has been very poor throughout. We documented all faults as suggested with pictures for proof and very few have actually been resolved. In fact all snags were marked as resolved on our account without any communication or solutions. It’s now December 2024. When contacting their team about the need for repairs we are usually ignored or “passed on to management” but nothing ever comes of it. First of all we had to book multiple days off work for people to “assess the issues”. Then, months later, a handy man came round, I booked another day off work for some repairs. I thought ‘finally!!’ . He gets to my house and says he had 3 basic tasks to do on his job sheet and said the rest of our list wasn’t assigned and therefore not his problem. 1. Fix the wobbly banister. 2. Fix the loose doorhandles & replace any missing screws. 3. Fix the scraping door upstairs. Clearly some bad communication there as that barely touched the surface.
It’s not the worker’s fault. If he got assigned all jobs he would have done them. After “fixing” the wobbly banister we noticed that it is still very wobbly and not fixed at all. A botch job to say the least. And now we have a piece of wood that’s not even lined up properly connecting our banister to the wall. Next, something that I thought would be such an easy fix… the back door. It has been ignored throughout all communication even though the bottom is very clearly broken and there are paint marks all over it on the outside. We are desperate to get a cat flap installed for our cats but what’s the point if the door is ruined? While all our issues aren’t “massive” they should still be fixed as stated when we agreed to buying the property. The hallway ceiling has cracked massively with falling plaster. Something we expected from a settling new build. However there’s been no response from anyone. It’s just back and forth emails with no actual resolution. Another issue that’s been ignored is in the bathroom. They failed to put sealant on the shower door where it connects to the bath. Someone came to put sealant on it. Took maybe 10 minutes. But they’ve consistently ignored the fact that the leaking/flood caused by lack of sealant has permanently stained the bathroom floor lino. Similarly, the downstairs bathroom radiator had a leaking issue. Again, they fixed the leak. But they never resolved the very discoloured and ugly pipe. They’re either severely understaffed or really just don’t care. Of course we could just fix these things ourself. But, it was promoted to us that all snags will be resolved within the first year! Writing a 1 star review is our last resort. Please contact us and fix these things like you said you would?!?!

Chelsea has been super helpful and reliable and showed she cared and wanted to get things sorted for
Me.

Really grateful for her hard work and kindness in a really stressful time for me.

Bekim was amazing from start to finish.
Very professional and informative and made sure everything was understood throughout!
Can’t fault any of it at all!

Thank you so much for all of your help!

Bekim was amazing throughout. Friendly, informative and very helpful. 100% recommend.

Toni Baker is the most helpful and understanding individual. She handled my sale with the upmost care, and kept me informed from start to finish.
What a great asset for Sage to have her as an employee, I don't think I would have completed if it wasn't for her.
Thank you Toni for all of your hard work.

Nicky Brien

I had a great experience with sales progressor, Toni Baker. She assisted me throughout the whole process, always keeping me updated with all stages throughout the purchase of my first home. I highly recommend her :)

I moved into a brand new block of flats last year to be told I had allocated parking.but I don't,.I had trouble with the kitchen light not working and to them nearly 2 months to sort out, I've had continuous harrasment from a neighbour and they haven't done nothing about it, other residents complaining about children playing in communal area, and to top it off I've now had issues with my fobs so I have struggled to get into my own building to get into my flat and sage don't want to know so I have to speak to pbm and I'm not putting a complaint in towards both company's

its been 5 month I am trying to resale my flat via Sage Home but it seems to Sage doesn't have enough resources to deal with the case what a poor company ! I have giving my first warning \ complain .. going to take action Landlord and Tenant Act 1985

We have just completed on our first home. I cannot fault Rebbeca Downing and the support she gave us through this process. Being first time buyers, every step was the unknown for us and Rebecca was very responsive and would get back to me pretty much immediately. Two very happy people, ready to move into our forever home. Thank you Rebecca!!

This housing association doesn't even deserve a 1 star rating if I could actually give 0 stars I would.
Good morning,
I hope this email finds you well.

I currently reside in a housing association property managed by the company sage housing, my energy supplier is Evinox heating and the contractors also involved are laser mechanical and general.

My housing association have left myself and my children with a faulty heating system that has needed a part replacing for a year now, they decided to do a quick fix rather than replace the part but they got the heating sorted at this time and that was the most important thing, however a year down the line the system in no longer working leaving me with only hot water and no heating, these companies haven't offered me alternative heating in the meantime and everyone that has been contacted are either telling me the parts have been ordered and waiting to come or to call the other parties involved. I am currently pregnant with 3 children also residing in the property this is causing me major high levels of stress as no-one seems to be sorting this issue out, the heating system is meant to be reviewed and checked for safety reasons however this cannot be carried out due to the missing part in the system which has no left me concerned as I don't even know if this is safe. They've left me no choice but to contact my local MP and I am now in the process of seeking legal advice

Thank you to Daniel Regan at Sage Homes who helped me when selling my shared ownership home.

Daniel was so helpful and friendly, and replied to my emails quickly. He was extremely organised and helped me at all stages. Daniel, you are an asset to Sage Homes. Thank you so much!

Very poor service ! I can’t close my toilet door ! We have been using our toilets without lock / close from inside last 2 months . I have small children if they lock the door accidentally from inside we have to spend at least 15 minutes to open ! If door handle broke! I don’t know how to open.

My youngest kid stuck two times. He was crying from inside the bathroom, he couldn’t open he was panic and scared! I had to spend time to take him out ! It’s a frustrating thing I report two times but no any action so far. I am very upset about it.

The same issue happened 4 months before just they came and given temporary solution. Still the issue not completely resolved!

It’s not a professional company about maintaining the properties