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Ruuby Limited Anmeldelser 

179
•
TrustScore 4 av 5

4,2

Skjønnhetssalong
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Vis mer

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Vurdert til 1 av 5 stjerner

Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Vis mer

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Vurdert til 5 av 5 stjerner

I had a great experience using the Ruby app. It was incredibly easy to navigate, and finding and booking a massage was quick and straightforward. The whole process was seamless, from browsing availa... Vis mer

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Vurdert til 5 av 5 stjerner

My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Vis mer

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Informasjon om virksomheten

  1. Skjønnhetssalong
  2. Helse- og velværebutikk
  3. Frisør med hjemmebesøk

Skrevet av virksomheten

Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

179 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 44 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(179)

43 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

I always use Ruuby for Spraytans /…

I always use Ruuby for Spraytans / makeup / hair styling as I get the best service, the staff are professional and the treatments are flawless. I wouldn’t go anywhere else now. Definitely recommend 100%

20. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I am very disappointed with the…

I am very disappointed with the service. I was supposed to have an event and I was let down. The master did not come to me, I was informed an hour before my visit. This is a terrible company and I do not recommend.

17. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Not reliable and overpriced

I tried to book my £40 gel manicure (plus booking fee of course) twice now.
The first time I needed my nails done for a wedding. At the scheduled time nobody turned up. When I called the head office to enquiry about the delay, I was told they didn't know why the beautician hadn't turned up. I got a refund, but had to go to the wedding with DIY manicure because it was too late to book elsewhere.
I decided to give Ruuby another chance, so I booked again for a gel manicure just before my summer holidays.
This time I got a text from Ruuby half an hour before the appointment telling me that, because of an emergency, the beautician could not make it.
Once again DIY manicure.
Not the kind of professionalism I am used to.

8. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Used Ruuby for the first time last…

Used Ruuby for the first time last weekend and booked one classic manicure and one gel pedicure for a friend of mine and myself.
Both ladies, who came, were really lovely, used nice products and had a good selection of colours and so on.
Overall it was a really lovely experience, I will definitely "be back". :-)

10. mars 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Pompous company

I wouldn’t recommend working for them. Poor communication, impeding your work, derogatory, unfair treatment,etc.
I did not feel inspired but instead was catering to the spoiled, petty, entitled and totally lacking in unoriginality.

7. november 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

When I have had a RUUBY treatment at…

When I have had a RUUBY treatment at home - the technicians and therapists have been brilliant. And I love that you can have a treatment in the comfort of your own home.

However, on one occasion the therapist never showed up (after waiting an hour), I was refunded and rebooked for another day - again the booking was cancelled 5 minutes before, they refunded and rebooked me a third time - however, I had to chase for the refund and there was a lot of back of forth.

Then a couple of weeks ago I booked online using a voucher I had been gifted. I entered it at checkout but then the full amount was taken out of my account. I immediately messaged them on their “chat” a few minutes after I had booked to ensure that the voucher had been used. No answer.
I then emailed and was told to send them the code, then send them a photo and eventually told that there was nothing they could do and that I should simply regift the voucher!

Pretty poor customer service - effectively I had to spend £50 of my own money on what was a gifted birthday present. When they could have easily refunded me the amount.

Therefore, won’t be using them again sadly - would have done if they had dealt with this better.

8. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ruuby Addict

Started using Ruuby after the first lockdown and have used them ever since.

Really user friendly app, their concierge service is so friendly and helpful!

Everyone has been so pleasant, it’s much more enjoyable to have these things done at home. I find salons so intimidating!

Amazing blowdries! Great cuts! Super punctual therapists with amazing customer service!

14. april 2021
Anmeldelse skrevet uten oppfordring

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