Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an urban massage done by Kyziah and she was absolutely amazing. She is really well experienced, extremely gentle yet able to use her skills to ensure you get the best out of the massage. I kept... Vis mer
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So far I have had two massages from massage therapists through Urban. My sister in law bought me a £100 voucher. One was in London where I live, and I booked the other in Birmingham when I was there v... Vis mer
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I’m 5 months pregnant and still fairly active, so I was a bit particular about who I booked. Georgiana put me at ease straight away and quickly picked up on where I hold most of my stress. She adjust... Vis mer
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Informasjon om virksomheten
Om Urban | Massage & beauty at home
Skrevet av virksomheten
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Skrevet av virksomheten
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Kontaktopplysninger
Great Suffolk Street, SE1 1PP, London, Storbritannia
- urban.co
Refer a friend, get £15 off
4,7
Enestående
3k anmeldelser
Har svart på 37 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great home massage experience
Easy booking, available at short notice. Extremely convenient as they come to your house, and I’ve only experienced highly professional individuals when booking.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Urban | Massage & beauty at home
Hey Mrs Nash, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Anderson was one of the Best!
Anderson was excellent! Professional, very intuitive and one of the best massages I have had. Will definitely book again.
10. april 2026
Svar fra Urban | Massage & beauty at home
Anderson sounds amazing – so glad they gave you such a great treatment. See you again soon!
So easy to use the app
So easy to use the app. We have had four different therapists and they’ve all been excellent.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
The best hydrating facial!
The best hydrating facial I had ever had from Arta - I would 100% recommend!
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Georgia– thanks for sharing!
Friendly and professional service
Friendly and professional service, with careful attention to detail.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Urban | Massage & beauty at home
Thanks so much for the 5 stars – your feedback helps us keep things great.
Svar fra Urban | Massage & beauty at home
We’re so happy you enjoyed your treatment, Aditi– thanks for letting us know!
I had an urban massage done by Kyziah …
I had an urban massage done by Kyziah and she was absolutely amazing. She is really well experienced, extremely gentle yet able to use her skills to ensure you get the best out of the massage. I kept complimenting how soft her hands were! I’m more than happy with my service and thanks to my sis for gifting me this as a voucher, I would defo recommend and use urban again.
1. april 2026
Svar fra Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. You're in great hands with Kyziah, they clearly did an amazing job. We're so glad you had a lovely experience using Urban and hope to see you again for another treatment soon.
Excellent Sciatic relief
Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of stretches and light massage …. On a personal level I never knew nerve issues could be so painful ! But u go through it to come out the other side . He was very professional and could measure my pain with the stretching .
My mobility and pain have significantly improved
💯 recommend
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Urban | Massage & beauty at home
Wow, 5 stars is great to hear. Jithin is such a great therapist, we're so glad you got to experience their magic. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Svar fra Urban | Massage & beauty at home
Thanks for the lovely feedback, Valerie– we hope to see you again soon!
Osteopath
David arrived punctually, set up, and after asking a history, went on to treat my bad back, which I had injured a few days before. He was gentle and caring. He warned me I would be tired that evening, which I thought would not happen- he was right! I was asleep at 8:30 and had my first good nights rest in days. I woke up and my back felt so much better. The following day it was 200%
Thank you!
7. april 2026
Svar fra Urban | Massage & beauty at home
Thank you for taking the time to leave us such a kind review, Candy. You're in great hands with David, they clearly did an amazing job. We're glad you enjoyed your treatment and hope to see you soon for your next session.
Not sure what to make of this company
Not sure what to make of this company, they send me an awful lot of emails - I do remember having a good massage from them some months back...
9. november 2025
Svar fra Urban | Massage & beauty at home
Thanks for your feedback, Ruchi! We’re really glad to hear you enjoyed your massage. We’re sorry if our emails have felt overwhelming — you can easily manage your preferences anytime, and we’d love to welcome you back soon.
Svar fra Urban | Massage & beauty at home
Thanks for such great feedback Colin, we really appreciate it.
Great service
5. april 2026
Svar fra Urban | Massage & beauty at home
Thank you for the 5-star review, George!
The massage was really good but I asked…
The massage was really good but I asked for a relaxation one. The lady pressed all the knots out from my back. Two days later I had really bad back and leg pain. My sciatica got triggered and I am in a lot of pain.
5. april 2026
Svar fra Urban | Massage & beauty at home
Hey Yasmin. Thank you for leaving us a review. We’re really sorry to hear this, especially as you were looking for a relaxing treatment. This isn’t the experience we want for our clients, and we understand how uncomfortable this must be. Please do reach out to us at info@urban.co so we can look into this further.
Brilliantly done
27. mars 2026
Svar fra Urban | Massage & beauty at home
Thanks so much for the 5-star review!
No show…
Confirmed and booked the night before and then the therapist was a no show and there was no explanation or warning or offer of replacement.
28. mars 2026
Svar fra Urban | Massage & beauty at home
We’re really sorry to hear about this experience — that’s definitely not the level of service we aim to provide. A no-show without any communication is not typical, and we completely understand how frustrating that must have been.
Please reach out to our support team at info@urban.co so we can look into this for you.
Excellent massage
So far I have had two massages from massage therapists through Urban. My sister in law bought me a £100 voucher. One was in London where I live, and I booked the other in Birmingham when I was there visiting my mum. Both times I’ve been very impressed with the practitioner. They have both arrived on time, set up quickly and given me exactly the treatment I was hoping for. Great knowledge and technique. I will definitely continue using the app in future.
3. april 2026
Svar fra Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
Great services everytime!
3. april 2026
Svar fra Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Dette er Trustpilot
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