Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Vis mer
Selskapet har svart
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Vis mer
Selskapet har svart
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Kontaktopplysninger
Storbritannia
- royalkennelclub.org.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had the pleasure of speaking with…
I had the pleasure of speaking with Marie today. She was very warm and polite and helped me with my issue that I had and my litter was registered straight away. Very impressed with the care and service. Thank you Marie xxx

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Ella with whom I spoke with today went…
Ella with whom I spoke with today went above and beyond assisting me today, a credit to the RKC, thankyou Ella!

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Help given to process a d/d
I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

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Polite efficient understanding and…
Polite efficient understanding and extremely helpful!

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Puppy Registration
My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

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Lovely girl on the phone
Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

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Excellent place but waiting for a…
Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

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Great work by Gemma and the kennel club
I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.
Thanks again to Gemma and the Kennel Club, great work.

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Excellent customer service by Ella…
Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.
Payment process was easy.
Thank you Ella

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Incredibly helpful in sorting out some…
Incredibly helpful in sorting out some lost registrations for my dogs

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My puppy registration was completed …
My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

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I rang to chase up the registration of…
I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

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Loren was amazing
Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

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Thank you to the Royal Kennel Club for…
Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

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Really good experience in kennel phone helpline
Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

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Ella was very helpful and sorted my…
Ella was very helpful and sorted my inquire

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Ella a credit to the Kennel Club.
What a pleasant conversation with Ella, who made my enquire a lot less stressful.
A total credit to the Kennel Club.
Many thanks for your time and understanding.

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Amazing lady (Ella) that helped me…
Amazing lady (Ella) that helped me today with multiple requests. Easy and highly recommended!

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The lady made the changes quickly &…
The lady made the changes quickly & efficiently

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Too much spam and pressure to take…
Too much spam and pressure to take Kennel club insurance.

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Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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