We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I gave them another chance and signed up for a subscription. Paid for first class post as we were in urgent need for the first delivery. Five days later, nothing. Emailed them to cancel the order and... Vis mer
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Vis mer
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Premium quality natural beauty for textured hair and hairloss
Kontaktopplysninger
Oxgate lane, NW2 7HU, London, Storbritannia
- info@root2tip.com
- root2tip.com
Ber kundene om å skrive anmeldelser
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Har svart på 20 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I did not want to give Root2tip a bad…
I did not want to give Root2tip a bad review. I wanted to give them the benefit of the doubt, but enough is enough. I made an order in time to receive before going away on holiday as I wanted to take my items away with me. When the item took time to arrive I sent a message. Great news the item arrived before I had to go away, but they replaced one of my items for something small and cheaper than what should have been in my order. I then sent a message to find out where that particular item was and why I did not receive it. I just received a message saying I should put it in my hair that it is a leave in and it will do wonders to my hair, whilst I wait for my missing item. I thought that was nice of them. I just wonder if I had not required the missing item would they just had cheated me by giving me a cheaper and smaller item. I continued to chase up the item that was missing, eventually they replaced it and before my holiday, but guess what the item arrived damaged. I ended going off on my holiday without it. Whilst on holiday I have been chasing them up to sort out this issue and they just simply ignore my messages, but continue to send me messages to give a feedback of my experience, so there you have it, here you’re feedback Root2tip.

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A must have item
The grow it long kit has helped my Locs to flourish and feel healthy. Dryness has gone. My roots and scalp feel energised, just what I needed.
Absolutely love these products so…
Absolutely love these products so hydrating for my daughter's hair and smell gorgeous!
Back in my routine.
I found root2tip a couple years back loved the products and I have found my way back once again, just absolute quality and my hair loves almost everything I've bought. Great service, great products for type 4 hair.
Best Products for 4c hair
I purchased a bundled set for my 4c hair and my hair has seen immediate results and is much easier to manage. Thank you for bringing Amazing products to the market.
Great products
I use the full range for children for both my daughter and my son. I love that the products are natural, don't create build up and really keep their hair moisturised and healthy. Stressful wash days are a thing of the past!
Fantastic products.
Fantastic products.. very nourishing/moisturising.. only downside is the packaging it is delivered in some of the products came damaged if you could just look into padding the packaging better it would be good. Thank you will keep buying these products
As usual I have been waiting over a…
As usual I have been waiting over a week for my order this is not the first time

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The products are amazing
The products are amazing! I bought a range of products for my daughters hair. It left her soft and easy to manage with minimal product needed.
The Honey rain juice detangler has…
The Honey rain juice detangler has defined my curls so much. I will be using this in future instead of using water as my liquid.
Delivery was quick and easy
Delivery was quick and easy. Have waited a long time to order needed a clearpay option which they now have so was very excited and very pleased with the products. The prices are high (I understand why) and for me with 4 children they run out quite quickly especially the honey rain juice which is fantastic not sure if will be an affordable option for me going forward but will see.

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Really I love it this product thanks
Always willing to fix any issues
Always willing to fix any issues. I still find the website less user friendly than I would like (I can never get it to list all the products on one page) a small business that seems to care about its clients and continues to evolve.
Amazing products for my daughters 4c…
Amazing products for my daughters 4c Afro hair. I will always use these products from now on. Just sorry it’s took me so long to find them !!
Beautiful product
Beautiful product. It made all the difference to my daughters hair. She has long thick curly hair and usually screams and cries when combing through and detangling but this time was the first time she sat quietly. Thank you. Product arrived quickly and I received a discount😊
Fabulous products and excellent…
Fabulous products and excellent customer service!!! Would highly recommend!!
Best hair nourishing product's I've used.
I have been using these products for several months now and have seen a great difference to my daughters hair. The products are gentle yet effective. I now only use products from the root 2 tip range rather than mixing up the products with other hair care companies. Overall I'm very happy and the advice given on the website and social media is very helpful and knowledgeable.
Fresh, light yet effective…
The products feel light yet effective in moisturising my kids hair. Been using consistently for two weeks now and can’t wait to see long lasting results soon
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