ROLI Anmeldelser 1 375

Ordered in November in the hope it would arrive for Christmas - it did not.

Poor communication throughout including emails requesting to review the product (even though it was never received)

Delays after delays and now waiting up to two weeks for a response to the request for a refund.

Hugely disappointing and extremely frustrating as the company continue to market, influence and sell products when they obviously cant keep up.

Après mon commentaire précédent Roli m'a contacté pour me dire qu'ils ne trouvaient pas ma commande que j'attends depuis début février. Ils l'ont magiquement retrouvé et m'ont annoncé que mon seaboard arriverait fin avril, QU'ILS N'AVAIENT PAS PU CONSIDÉRER MA DEMANDE AVANT CAR ELLE NE LEUR ÉTAIT PAS PARVENUE ???!!! Je reçois un message qui m'annonce que mon seaboard arrivera (on croise les doigts) en JUILLET. Toujours la même excuse de ressources, toujours aucune transparence. Combien de délais peuvent ils ajouter avant de nous envoyer nos produits ? 2, 3, 4, 50 ? Personnellement j'attends, à deux doigts de demander un remboursement mais je me trouverai avec une housse vide et un logiciel pour rien.
Si j'avais su j'aurais rien acheté.
Merci Roli.

So this will be my second 1-star review.

The Only Way they respond to you is via bad trustpilot reviews. After confirming that I wanted a refund , no one has answered me.

Got a broken product which was used, in a trashed box. It took them more than two month to deliver.

My ticket number is #238173

Update: STILL NO REPLY FROM THEIR SUPPORT

Don't buy Roli. Can't ship. Don't care.
I am a looooong time Roli owner of a Seaboard Rise, Blocs, Equator... lots. But never again. Pre-Ordered a Piano M some 14mnths ago in Feb 2025. They promised early June 2025 delivery.
Not only did they failed on the first hurdle, they've failed repeatedly and been appalling at communicating the reasons, while still selling the product they can't deliver. With hype.
The amount of marketing is massive for this and their AirWave.
Don't buy either.
Despite logging a support ticket, which they never answer, they have made MANY promises on late deliveries they've stuffed up and not cared to fix. At all.
Told us back in February 2026 (I think) my Piano was being shipped, only to have stuffed up their customs declaration on all of them failing to declare the product had a battery.
The Pianos were all returned to Roli and guess what, they shipped them to other customers.
To further add insult to injury they also sold more Piano Ms on Black Friday at a lower price than pre-order folk and shipped them. On time.
Support people on their Discord are honestly trying their best but the company behind them is completely and utterly untrustworthy and disingenuous.
I'm cancelling my pre-order and selling my Seaboard Rise and anything Roli.
Count me out. Don't buy from Roli ever.

Excellent customer care. Highly recommended. Wonderfully made product, the Seaboard RISE 25. A++!

Terrible experience.

Ordered 2 pianos and an Airwave in November last year. After 4 months of constant delays, we cancelled and requested a refund. Only received the Airwave (which is useless without the pianos)

After 10+ follow-ups, we finally got refunded for the pianos we never received. But 5+ months later, we’re still waiting on return labels for the Airwave, so we can’t return it or get a refund.

They don’t respond to emails or Instagram messages, and it’s clear we’re not the only ones, there are so many negative comments on their socials (which they seem to delete).

Will be reporting to the relevant authorities. Avoid.

Innovative, state of the art products. Also great support service!

Please think twice before ordering one. I ordered a Piano M on January 3rd this year, and they said it would ship within four weeks. In February, they emailed me saying it would take another 6–8 weeks.

It is now April 20th. I sent an enquiry, and the automatic reply said that due to a high volume of enquiries, their response might take 1–2 weeks — not days, weeks.

I have heard that this is considered normal, and that some people have even waited for a year. I am now trying to cancel my order, but there is no clear cancellation or refund option.

I genuinely liked this product. I already had one from a friend and wanted to extend the keyboard, but this experience has completely changed my mind. At this point, it feels like a scam, and I may need to sell my current one too.

I would be happy to give a better rating since I am so excited about my seaboard 2 that I ordered, but the issue is I have doubts it will ever come in the mail. They keep delaying their products over and over again. It will now be 6 months since I ordered it to when I will get it. On top of that, they don't reply to emails so I am completely clueless on where my keyboard is and if it is going to be shipped on time. I want to love this company so much because the tech looks so cool, but they really don't care about customers.

excellent service,
kind, speedy, and effective!

1st letdown: I placed my original order on December before Christmas, as it was marketed that it would arrive just before or after the xmas break. …

2nd letdown: ROLI is poor in communication, it took me 2 months before i had a response from costumer service on the delay, which then was said that all would arrive in March 2026. Airwave arrived out of nowhere, without tracking info provided.

3rd let down: receiving sparkly email dd 5 march 2025 from the CEO 'personally' to state ROLI experienced component delivery issues in the factory, and shipments of the ROLI piano would be further delayed with 6-8 weeks.

4th let down: we are now in mid-April (6th week) from that email in early March 2026, and the tracker for the ROLI piano still shows as 'not been processed'; which cannot be true if you can estimate a 6-8 weeks delay!!! As compensation, for the second time, we received an a half year extension of ROLI's piano learning subscription service, that, in fact, we cant use without having the piano, so what is the use of it?!

Unfortunately, I have to agree with most other costumers here that experienced similar delays with the December 2025 orders - i have had 2nd hand ROLI products in the past, and its good architecture and well manufactured — but delivery failures and non-existent customer support are beyond professional for a company producing premium products.

I cannot, in good conscience, recommend this company to anyone. Safe yourself the hassle. Consider yourself warned.

P.S. — to anyone of ROLI responding to this prompt, don't apologize for your incompetence, that only confirms it.

I'm a disabled person and ordered a Roli Keyboard during the Black Friday sale in December and still have not received my order. They claim early May but even then I'm skeptical. They do not advertise their manufacturing errors on their website and suck people into buying into a waitlist. This is unacceptable business practice and I'm calling it out as such. I've had to put my music production on hold this entire duration because I set my studio up for MPE software and this is the ONLY keyboard in the market in this price range which qualifies. Holding customers hostage feels terrible and all I want to do is create and you cost me six months of my life.

Still have not received my order placed back in December 2025. For the amount of money you would expect to have the product within a couple of weeks. Now I have received another email saying it will ''hopefully'' be delivered in May.
Terrible service so far

I placed ordein December 2025 and the product was never shipped. It was promised to be sent in two weeks.

Since then, I have sent multiple follow-ups asking them to remove the hold, confirm shipping, and provide an updated timeline.

I still have not received shipment, tracking information, or a clear response. At this point, the most frustrating part is not just the delay, it is the lack of communication and lack of accountability.

A company selling premium products should be able to provide basic order support, timely updates, and a clear resolution when something goes wrong. Based on my experience, I cannot recommend ordering from them.

I really like the product AND the customer service. I received the in stock product really soon. And the product is amazing, as lovely as the tutorials I saw online. My kids love it. Due to circumstances I wanted to cancel the postponed part of the order. And they handled it quickly and refunded the money just like that.

I placed my original order on December 5th, 2025 — over four months ago — hoping a ROLI keyboard and AirWave attachment would arrive in time for Christmas. They did not.

When support finally responded (roughly two months after my order), I was told a shipping error was to blame and that I'd need to be patient. I was assured it would arrive by mid-March. I was let down but held out hope. This was for my girlfriend for Christmas, so she could grow as a pianist in the church worship group.

It is now April 3rd 2026. Four months since my original purchase. Nothing has arrived. No updates. Complete radio silence.

I genuinely believe these are good products — but delivery failures and non-existent customer support speak louder than any spec sheet. I cannot, in good conscience, recommend this company to anyone.

Consider yourself warned.

P.S. — If ROLI's marketing team happens to see this before their support team does, maybe they can nudge someone into action. I'm not holding my breath.

I am writing to formally express my dissatisfaction regarding the complete lack of follow-up on my order/service and the unacceptable delay I have experienced.

It has now been 5 months since I have been waiting, which is an extremely unreasonable amount of time, especially considering the high cost of the product. For a product at this price point, I expected a much higher standard of customer service, communication, and professionalism.

Throughout this period, there has been little to no proper update, no clear resolution, and no adequate support regarding the status of my case/order. This level of service is simply unacceptable.

Waiting 5 months without a satisfactory solution is far beyond what any customer should be expected to tolerate. The lack of communication and the failure to resolve this matter in a timely manner have caused significant frustration and disappointment.

At this stage, I have lost confidence in the company’s ability to properly resolve this issue. Therefore, I am formally requesting a full refund.

I ask that this matter be treated with urgency and that my refund be processed as soon as possible.

If this issue is not resolved promptly, I will have to consider taking further action through the appropriate consumer protection channels.

I look forward to your immediate response.

Edit - 12/05/2026: Despite their reply on this comment, I'm still waiting for ROLI to initiate the return.

Edit - 14/04/2026: Still waiting for ROLI to get in touch to process a return.

I pre-ordered a Roli Piano in January 2025 and received it in November. I love the product but unfortunately, the unit has several quality issues. Some keys squeak/click and have low sensitivity. The unit also has power issues and eventually stopped powering on entirely.

I raised a ticket in December 2025 and it took 6 weeks to get a response. Since then, my replacement date has been pushed from March to May 2026. Due to these delays, I've requested a refund but have yet to receive a reply.

As a long-term fan who experienced similar quality control issues with early Lumi Keys (which ROLI eventually replaced with good units), it's disappointing to see that the QC problems persist.

The registration and activation of Strobe2 and Cypher2 is not being easy at all. At the moment I have not yet been able to activate these Apps nor do I have them present in my Roli Connect