ROLI Anmeldelser 1 375

I ordered a Roli Piano in early Dec 2025.
Due to two issues (product faults and delivery mistakes in the AUS warehouse) it is now the end of May 2026 the time indicated by Roli for deliveries to recommence.

I ordered the Roli Piano (49 full sized keys) and the Airwave.
In Jan 2026, I got the Airwave and a Roli Piano M (which has 24 smaller sized keys)
I logged a fault ticket.

I got an email in Feb acknowledging the mistake, and also quality faults with the Piano, to keep the Piano M and the R Piano would be 6 weeks.
Then it didnt arrive. I messaged via Facebook and got a response told to wait for an update soon. I early May, another email indicating quality issues resolved and shipping would commence late may.

But its now the end of May and i've no response via email or FB messenger.
It's been 6 months total.

Is this what a start up is like!

It would be understandable, but they are now promoting their products for sale again while existing deliveries are outstanding.

Don't get me wrong. I think the Roli Piano and Airwave is a revolution.

But they are failing to deliver multiple innovations, whereas I want the basic learning innovation, (not the note bending innovations).

Faults with advanced features, (I2), are stalling the delivery of the whole product while the innovation I want (I1) - (learn to play) is unnecessarily delayed.
I'm a Mech engineer and a software developer and i know it isn't that simple.

I'm disappointed with the lack of follow-up, given they have acknowledged the problems they've had, but newly indicated timelines for delivery to recommence have also been missed.

Ordered 2 Piano M keyboard from this company over 6 months ago and still never received it.

What frustrates me most is not even the delay itself — supply chain issues happen — it’s the way the entire situation was handled.

At no point during checkout was it made clear that the product was effectively unavailable or facing massive fulfillment uncertainty. Payment was taken upfront, communication gradually became worse over time, and most “solutions” offered felt more focused on retaining me in their ecosystem than actually making the situation right.

After months of delays, the main compensation offered was extensions to their learning membership platform (which costs the company virtually nothing) and free keyboard cases I never asked for and likely would not use. When I suggested a more meaningful goodwill gesture, like store credit toward other products, the conversation quickly shifted toward offering cancellation instead.

That was the moment it became clear to me that the company was more interested in finding an exit path than genuinely addressing customer frustration.

I understand delays happen. What matters is transparency, accountability, and how a company treats customers when things go wrong. Unfortunately, this experience failed on all three. Would not order or trust this company.

I am not sure what star I should put. My sister ordered my a piano in DECEMBER as Christmas gift (order #232035). Today is 28th of May (almost summer) and I have not still received it yet. We ask them every month for the update and the last one was very assuring it should arrive by end of April.
This is not a piano review. This is a review for the company which literally lies to its customers and ruins all the dreams. I can imagine company is facing some issues but this looks more like a scam rather an issue.

After ordering cases for the SEABOARD 2 +AIRWAVE, and missing magnetic adapters back in January, I have had an endless struggle with ROLI. They take SO LONG to replay, and never give any info, just supply chain issue excuses. This might be the worst company I have ever made a MAJOR purchase from. I truly hope I don't EVER have to contact them for software issues. It is now almost JUNE, and STILL, NOTHING. They took the funds quickly enough, but still no cases for these devices, and the extra USB C mags I had to purchase because they only sent one with my original purchase. I am deeply regretting purchasing this instrument. Somebody isn't doing there job correctly. This is unacceptable. How do I contact a manager or supervisor? I am a very patient man. However, how long could it possibly take to deliver cases that should have COME WITH the instruments and components in the first place, considering the cost of these devices? Deeply disappointing.

Terrible delivery. Ordered it on April, got some email month later about delivery issues and “wait a bit we will provide details”. Still no update for 2 weeks. I imagine this is a good keyboard, but they’re really need to address this issue. Delivery to Slovakia mentioned as “2-3 working days” - you wish.

I ordered a ROLI piano in autumn last year, and while it was promised to arrive before Christmas, it unfortunately didn’t show up until after the holidays. When it finally arrived, the piano already had squeaky keys and visible markings.

Despite these issues, I decided to keep it because I honestly didn’t trust that I would ever receive a replacement in a reasonable timeframe if I returned it, and there was no guarantee a new one would be any better. That’s especially frustrating because the piano itself is otherwise a fantastic product.

I was promised compensation for the issues, but months later not everything has been delivered. Over two months ago, I was told I would receive a soft case and an email confirmation shortly after. Neither the confirmation nor the case has arrived.

For context, I have been trying to resolve these issues with customer support since January. During this time, despite only light use, some of the key glue has started coming loose, and there also seem to be issues with the key sensors that I’ve mostly tried to ignore.

It’s a real shame because ROLI products are genuinely fun and innovative. However, it feels like the company prioritizes marketing and acquiring new customers over taking care of existing paying customers. I constantly receive marketing emails, yet struggle to get proper responses to my support messages. Support replies tend to address issues only partially.

Great products, disappointing quality control and customer service.

Produkt im Januar bestellt und bezahlt. Bis jetzt, Mai keine Lieferung und keine Reaktion auf Anfragen.
Update. Support hat sich gemeldet. Lieferung im August. Wir werden sehen.

I.had a long ongoing problem setting up my iPad and Roli piano with Roli learn. 20 emails in all. Turns out it was a bad cable. They were with me every step of the way. Problem solved with a different usb c cable. Thanks

I ordered two seaboards, two keyboards and the airwave. Both Keyboards came pre-owned despite us ordering New Directly through the company. One was damaged, the other registered to the previous user, therefore, inaccessible to me. I have made several attempts since early Jan to return. One code couldn't be scanned by ups. I went home and emailed them for a new one. getting thrown around emails, finally they said they were experiencing issues and would send me another code. Next day, I get an email saying they're closing the ticket. It's been a month and nothing. I DO NOT recommend this Company. They will send you faulty gear and then fish you around until they eventually lie to you and close your ticket.

Sarah in Creator Support was awesome -- replied quickly and gracefully explained what I needed to do to correct my user error :)

I ordered the Seaboard and Airwave bundle in December 2025 – I'm still waiting for the Airwave (5 months later!). What kind of service is this!

Great products and customer support were extremely helpful with any problems I had.

Ordered Seaboard and Airwave bundle in October 2024 - still waiting on the Airwave (18 months later!)

Just a bunch of "so sorry - not sorry" emails that you can't respond to. Delay and delay.

So disappointed.

Ich habe 2025 die Weihnachtsaktion gekauft, ROLI + Airwave + Tasche, jedoch habe ich im Mai 2026 noch immer nicht das Produkt. Trotz Stornomöglichkeit habe ich noch kein Geld rücküberwiesen bekommen. Ich habe verspätet mein Airwave und die Tasche erhalten, jedoch das Kernprodukt Roli Piano fehlt. Auf die Retouretiketten warte ich auch schon Monate. Wenn ich den Kontakt aufnehme, dann schreibt er Support immer "nächste Woche". Sehr unzufrieden, ich will einfach meine Rund 1000€ retour haben.

If I could rate “0 Stars” I would. Ordered a product that has never arrived. Just half-hearted emails from cofounders and no customer service to speak with. Patiently waiting on a refund, or a personal response from a real human.

I ordered the Piano Learn back in December with a promised date of early January. Since then the date keeps getting pushed back to Mid Febuary, to Early March, to Early April, and now "your Piano shipment will be further delayed, and we expect your unit to ship in late June". This feels like such a scam. They keep advertising but can not deliver a product. IF they had just been honest that it will take 6 months for the order to be shipped that would be one thing but to be strung along each month is ridiculous. I ordered this for my 6 year old for christmas and now it might get here by the next one.

A little time to wait for a response, but worth waiting for... the help made a dead Roli Rise work again! The guidance from Support was really clear and friendly.
Would have given 5 stars but felt that the Rise should not have developed a firmware glitch in the first place, but thanks.

Personally, I believe the Roli Rise is an outstanding product which enables me to use my keyboard skills to imitate a variety of instruments with amazing results. I contacted Roli Technical Support to help me transfer 30 user presets (Dashboard) from my previous laptop to my new laptop. The support and advice was excellent and it’s saved me hours of work.

Although it can be frustrating waiting for the delivery time, I appreciate the responsive and helpful customer service. They offered apologies for the wait and kindly provided my son with some complimentary software and sound packs that he was thrilled to have! He said it makes the wait worth it.

The professional demeanor of the ROLI staff in assisting me with my keyboard issue. After submitting the help ticket, I received an email stating that there maybe a wait due to the backlog and thought that was responsive and courteous. I finally got was response and recommended hardware reset fixed my problem. It was an enjoyable and pleasant experience!