Excellent price on a Troy Lee Designs full face MTB helmet - thank you! Super speedy dispatch from RM Cycles and the usual Royal Mail "we'll get it to you on the 4th day and not before" service, whic... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Consistent with pricing and availability, at least in my experience. Delivery time was very quick and the wrapping was eco friendly, if that matters! So far very happy with RM Cycles. I must say thoug... Vis mer
Selskapet har svart
Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Vis mer
Selskapet har svart
Troy design A3 helmet purchased/Item very well packaged, as described and really good price.Kept updated about delivery and arrived on time when stated.Really impressed with helmet and wouldn’t hesita... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om RM Cycles
Skrevet av virksomheten
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Kontaktopplysninger
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Storbritannia
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,7
Enestående
441 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast delivery
Fast delivery, lovely strong tyre. Will be ordering again. And good price.
9. september 2026
Svar fra RM Cycles
Hi Rita, looking forward to 'seeing' youi again soon and thanks for the review!
Great product and sales support
Great product and sales support. Product arrived on time. Excellent.
9. september 2026
Svar fra RM Cycles
Thanks Simon, pretty much sums up what we try to do!
Excellent bike fit service at RM by…
Excellent bike fit service at RM by Chris who is knowledgeable and experienced. I am very happy with the changes he made to my bike.
7. september 2026
Svar fra RM Cycles
Hi Margaret, Chris is a real gem and is always incredibly thorough and precise as well a being a lovely guy. Thanks for taking the time to post a review
Genuinely care about customers!
Genuinely care about customers!
They will not sell you what you don’t need.
Very good shop.
They have helped me loads with what to do for preparation of my bike.
They don’t push you to buy things that you would struggle to afford!
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Verity, thank you so much for taking the time to post a review. We do pride ourselves on the advice we give, we are all cyclists and totally understand how easy it is to spend too much on getting your bike just the way we want it, see you soon!
Felt ar1 garmin chipotle team edition roadbike
Very helpful with any questions I had and were very friendly, delivery was also very good considering the tires needed regluing.
28. august 2026
Svar fra RM Cycles
Hi Brandon, such a classy bike, a few of us were sad to see it go, we had our eye on it for our own! Hopefully you're out there enjoying the new ( to you) ride!
Positive experience
Really happy with the service from RM Cycles. The service was great, communication was good, and the bike arrived packaged really well and in perfect condition. You can tell they take care when preparing and sending the bikes out. Would definitely recommend and would happily use them again!
30. august 2026
Svar fra RM Cycles
Hi Nathan, thanks for taking the time to post a review. Glad you appreciate the care we take in packing the bikes, they have to survive the courier afterall. We do compeltely re-pack the bikes in our own custom boxes once we've built and inspected them, enjoy the ride!
Great price
5. september 2026
Svar fra RM Cycles
Hi Allen, thanks for leaving a review, we hope you've fiited your tyres and are out enjoying the trails!
Easy to purchase items from this cycle…
Easy to purchase items from this cycle dealer whether it’s £5k or £1 same exceptional service
4. september 2026
Svar fra RM Cycles
Hi Stuart, thanks for taking the time to leave a review, alwasy nice to seem someone returning!
Staff were amazing when talking over…
Staff were amazing when talking over the phone. Went the extra mile to make sure I had my items as soon as possible. Great service, nice people.
4. september 2026
Svar fra RM Cycles
Hi Jamie, thanks for taking the time to leave a review, we do enjoy talking our customers and helping ensure they get exactly what they want and need
Svar fra RM Cycles
Hi Philip, we're happy to be able to do those bars at that price, hope they're now fitted and you're enjoying your ride!
Ordered a bike advertised online
Ordered a bike advertised online, it was an older model but available for purchase brand new. Confirmation email recieved and dispatched next day. After 5 days I still haven't received any emails on delivery from shop or courier, phone shop, took my details and said apologies for delay, will be despatched today and you will recieve tomorrow 3 days later still no delivery, sent an email to ask what's going on, recieved a phone call to inform me this bike was sold a long time ago, but keeps popping up on our website. I did recieve full refund swiftly but, simply not good enough service all round, the staff member that took my first call a d said dispatched today has cost this 1 star rating
30. august 2026
Svar fra RM Cycles
Hi Barry, thanks for taking the time t post a review. Sometimes we just hae to put our hands up and aplogise. We have had a problem with this one speific listing on this bike, which was eventually tracked down to a bug in third party bike office system. That doesn't help you in this instance. The person that told you when it was being dispatched would have been looking at the same system. It's very rare this happens, but as I said that doesn't help you now. Many apologies
I recently bought a new MTB from RM
I recently bought a new MTB from RM. Delivery was as quick and as well as being pretty much ready to ride (including tubeless setup for the wheels) the bike was really well packaged. Couldn’t ask for more really. I nw just have to get used to this new fanged wheel size…;)
30. august 2026
Svar fra RM Cycles
Hi Colin, thanks for taking the time to post a review . Lovely bike, hope you're making the most of it!
Parcel hasn’t even turned up yet and…
Parcel hasn’t even turned up yet and been atleast a week and the delivery company hasn’t even got it so be careful
28. august 2026
Svar fra RM Cycles
Hi Joey, many apologies for the delay in you receiving your item. Your pedals were dispatched on the same day you ordered them, via royal mail. There was an entire post bag that Royal Mail took several days to scan into thier system. Hence the delay, I have refunded your postage as a good will gesture
The price and the service to get the…
The price and the service to get the bike was excellent but the shop never told me that I had to put the bike up I had to pay for a man in a van to collect it and take to Halfords where they charged me £100 to assemble the bike.
Customers need to know so to plan and know that the bike is not road worthy
21. august 2026
Svar fra RM Cycles
Hi David, thanks for taking the time to post a review. Every mountain bike we send we have to take the handlebars and and front wheel off in order for it to meet courier shipping dimensions rule. We do state this on the vast majority of bikes we sell. However some of the bikes we sell are direct from the supplier and our website information is populated by thier automated processes over which we have no control. This is the case with your bike, so aplogies that this came as a surprise. We would much prefered that you had contacted us at the time about your difficulty in re-assembling the bars and wheel as I'm sure we could have arrnaged something more convenient that the action you had to take. Please do feel free to contact us to see if there is anything we might do to make you a 5 star happy customer
Another fabulous bike from RM Cycles
Another fabulous bike from RM Cycles. This is the third bike I’ve bought from RM in the last year and all have been brilliant. All three were received the next working day and very well packed.
If buying second hand, they identify every minute flaw in the photos. The latest bike I bought is like new.
If you find their bikes on third party website, do check out their website before purchasing. You may find it saves you a considerable amount of money :-)
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Jane, thank you so much for the review, it's genuinely heart warming when customers keep returning. And thanks very much fro the coded message about the well know online auction site!
Amazing prices and really fast…
Amazing prices and really fast delivery. Perfect many thanks.
26. august 2026
Svar fra RM Cycles
Hi John, thanks so much for taking the time to post a review, very much appreciated
Fantastic service
Fantastic service. definitely recommend. Any issues sorted with no hassle. I will be purchasing another bike from RM Cycles, thats for sure 👌
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Phil. thanks for the review, hope you're enjoying the trails on your new machine!
Svar fra RM Cycles
Hi David thanks for taking time to psot a review, short and sweet!
Recently I have bought a number of…
Recently I have bought a number of items from RM cycles.
Every time the service was great ! Plus all items were delivered on time and packaging was good .
I will definitely continue to use them for all my cycling needs .
20. august 2026
Svar fra RM Cycles
Thanks for taking the time to post a review Martin, we like to say come from the price return for the service, so hopefully 'see' you again.
Aftersales service
I recently bought a bike with RM Cycles and after 2 months I did have an issue with one of the parts, however the aftersales service has been excellent and action taken really promptly. They even liaised with my local bike repairers, so there has been no stress in getting things sorted. I would highly recommend RM Cycles 👍 and will look to use them again for my next purchase.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Claire, thanks so much for psoting a review. We like to call ouselves your local bike shop online. PArt of that is that if you have biguht something from us but are along way from us we like to use local bike shops to sort repairs and issues as much as we can, thereby supporting your local bike shop!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.