Rixos Hotels Anmeldelser 

Rixos Abu Dhabi, stayed in this when it first opened 7 years ago and it was amazing it was definitely 5*.
So we went back in November 17th for my 60th birthday with my wife and 6 family members, so we had 4 rooms and spend £17000 on the trip.
We got there about 10.30ish and were told no rooms where ready at all which was so unusual for this part of the world, I’ve been going Dubai for the last 20 years every year never had this issue anyway 3 o’clock comes & 1 room is ready and then didn’t the other pass check in time which even had to keep asking.
Suited staff were all terrible and not polite at all a massive difference from my first visit, if I’m honest I could write so much more and not a lot would be good, but I would like to say the bar staff, cleaners, pool bar staff and any staff that were not wearing suits were brilliant, food was ok

Stayed at Rixos Premium Bodrum
We could not fault the attentive genuine staff, could not have been better. Although our weather was unpredictable, the hotel and area was so relaxing and easy to get around, quick familiarisation with the help of personalised service. Food was outstanding and the gym facilities were exceptional! Cannot wait to return will choose a sunnier month

If I could give zero stars, I would.
We booked and fully paid for our stay at Rixos Marina Abu Dhabi through OneTwoTrip / Hotelbeds (booking reference B29773656719) 10 days before our arrival. Everything looked fine — confirmation, payment, and voucher.

However, when we arrived on November 1, 2025, the hotel staff said they couldn’t find our booking in their system. We were asked to “wait” while they checked. We waited for more than three hours in the lobby, completely ignored by management. Not a single apology, no water offered, no effort to help, nothing. The staff acted cold, indifferent, and unprofessional — absolutely not what you expect from a so-called five-star resort.

Instead of trying to solve the problem, the hotel suggested that we could pay for a one-day stay — with a warning that if the issue wasn’t resolved, the money would not be refunded. This is outrageous behavior for any hotel, let alone one advertising itself as “luxury.”

Later it turned out that the hotel itself caused the problem: they had overbooked rooms and never informed the booking partner in advance. They waited until guests physically arrived to reveal it — a complete lack of communication and responsibility.

To make things worse, a large part of the hotel territory was closed for renovation, with loud construction noise during the day, and no mention of this anywhere online. Guests are paying premium prices for a place that feels more like a construction site.

After wasting hours of our time, we had to leave and book another hotel at our own expense.
Rixos Marina Abu Dhabi is not about hospitality or luxury — it’s about arrogance, poor management, and fake shine.

Avoid this hotel if you value your time, money, and peace of mind.

We booked all inclusive.
Not much choice for vegetarians chef uses same utilises veg n non veg.
Fries all in one chips and non veg. Gloves are not changed
Pool area too small
Wait around half an hour for lift during breakfast and lunch
Very expensive then some other hotels around
Service not excellent

Rixos Dubrovnik
Stayed for 10 days. The room was OK with great sea view but no sun awning so too hot to use during the day. The room requires updating but beds were comfortable. Service was very good but we discovered that whilst the hotel was full, few visited the bar terrace area because it was too expensive. It has become a transit hotel ie the cruise ship arrives in Dubrovnik and people leave the ship and are put up in the Rixos for 3 days awaiting their flights home. They visit the pizza bars in Dubrovnik which are much cheaper. This leaves the hotel with no real atmosphere. Evening entertainment is limited to local covers duets.
An evening meal at the hotels Turquoise bar is GBP 50.00 each and a bottle of wine £50. So expensive as this is the cheapest restaurant evening meal.Food quality is good. For the money we spent we could have had 14 days in Barbados at an all inclusive 5 star hotel. The outside sunbathing area was far too crowded and the pool dated. Its a tourist trap with Dubrovnik old town offering a cable car ride of a few minutes to see the view costing GBP 30.00 each which is ridiculous. Taxis are out of control with fare pricing abusing the tourists wallet so avoided. Used my Uber app.Dubrovnik to Rixos local fare Euro 20 or Uber Euro 8. The Rixos does offer a selective discount if you re-attend the restaurant. Laundry service is very expensive. Location of the hotel is excellent.
Dubrovnik old town is full of tourist shops and ice cream sellers. It can be overwhelmed with tourists especially if a cruise ship is in. All in all it was ok but you have the feeling that at every level you are being milked like a cow.

Rixos abu Dhabi, amazing hotel have stayed here 6 times. Everything about this hotel is wonderful. The decor is beautiful, the gardens lovely,rooms are great extremely clean. Food is excellent,poolside and beach are great. Staff exceptional. Special thanks to Jerby who looked after us both very well. I took my daughter and she loved it.

So we just have arrived 27.08.2024 to Rixos Premium Bodrum, and from the very start they started with wrong attitude with us.
To be clear: i am client of Rixos hotels since 2012 and I have more than 15 visits of Rixos hotels. So let us start from the beginning. By the way I am speaking 5 languages and this review is gonna be posted in all languages on all the platforms available.
They took extra tip for giving me the early check in as a big favour ending by sending our family in their worst and most far away room. “As a huge favor” as they mentioned….
When I told them that I am not satisfied they completely ignored and reluctantly and bold responded me back !
I stood and just waited to see what it is gonna be their move. They give me a number ( photo and video attached as a better representation and type!
This is customer service that I am sick about to support the treatment after being in Rixos network more than 14 times which is unnacceptable!
Let’s go further…
Swimming 🏊‍♂️ pool with jacuzzi which is not working at all, just the name of jacuzi. Useless.
And again we are talking about a 5 star hotel which is suppose be be aligned which certain quality….
The guest relations person which writes you a dozen of messages in wats up are useless because they are not in charge of anything. They just keep bla bla regular texts with no solutions!
I have mentioned them in my morning discussion about my food alergies and my daughter one: intolerances. And the only answer they gave me , was: We have a la carte restaurant for this price( meanwhile in all turkey hotels they give you 1-2 a la carte restaurant for free for 6-7 day stay! to mention that we have booked 9 nights and I regret it with all my heart. Kids club and water slides are awful … with no activities at all! The smell of urine is unacceptable !
in my Compared to Vogue hotel which has plenty of them(water slides ,concerts ) eta
The ignorance of the personal makes it feel it twice horrible.
I am writing real review and I would like to mention their strong parts as well.
Service at the beach club : amazing !
But reception guys, you have no idea how hat 5 star hotel service means.
I already lost my holiday mood and every day I will make a point to show real situation here , posted in 5 languages which I speak aligned with photo and video examples.
I am not king of scandalous person but when you think I am a fool I can show you exactly what it means. Today 27 August beach here is empty and I understand why.

One of the poorest experiences of staying at 5* hotels. The location, the hotel and its facilities are fine, but the service is the worst ever I have come across. Starting from arrival when we had to wait for the room to be ready for 4 hours and spending money for absolutely tasteless drinks. If you decide to stay then won’t be surprised that on your return to room at 3pm it is not clean yet. It also mean that you literally cannot have a cup of tea, because this hotel cares about the environment so much that there are no teaspoons but wooden stick. If the room was not clean and you already had tea /coffee in the morning, you are expected to use your fingers to stir. The food at breakfast is amazing, but you can be sitted at the tables without any napkins and as the stuff is always busy it is quite a challenge to get the one. You may wait for coffee or tea to be served for 20 min or sometimes asking the waitress twice. Going on holidays three times a year I could not imagine that it is possible to have such a bad service at premium hotel. Never come back and will advise to choose a different hotel if you would like a nice holiday

One of the worst so-called 5-star hotels we’ve stayed at Rixos Dubrovnik

We came here after our wedding, checked in around 7pm and got a “sea view” room that smelled bad, was old and worn, and had broken AC that made loud noise. We had to change rooms, and instead of any apology or proper solution we were given two single beds pushed together.

The beach situation is a joke – if you don’t wake up before 9am you will not get a sunbed. After that, you have to argue with staff to find a spot. Definitely not what you expect from a 5-star resort.

Service is mediocre at best, drinks are overpriced and watered down with almost no alcohol, and Wi-Fi barely works in most areas – unacceptable if you need it for work. Everything feels overcharged for what you actually get.

We’ve stayed at many true 5-star hotels around the world (Mykonos, LA, etc.), and this place is nowhere near that level. Honestly, one of the worst “luxury” experiences we’ve ever had. Never again.

– Room 1418

Just spent 15 nights at the Rixos on the palm, Dubai, absolutely stunning hotel and staff are amazing, very attentive and nothing is a problem. Enjoyable evening in Bar1 with a few drinks and live music.
Was so good I have booked for my next trip in May 2026 which will be my 4 th stay in the hotel.

They put the wrong price of the land of legends hotel on booking.com. I booked flights and told my kids who were excited. They then cancelled a few weeks before we were due to fly and said the price was four times higher! My children were disappointed, we had nowhere to stay and I will be taking it further. They could have easily matched the price they gave, as a big hotel, but they chose not to accept their mistake. No care for inconveniencing others. Unacceptable.

Mooi onderhouden complex in Ras al Khaimah, zeer schoon. Vriendelijke medewerkers o.a. Bright,Imalka en Joselle in het restaurant. De kamer is wel aan renovatie toe.
Toen wij er waren was het erg druk, mede door het offerfeest. Heel veel kinderen, gelukkig waren er ruimtes waar alleen 16+ gold.

An unexpected health issue for one of our party of 3 has prevented them travelling for at least the next 6 months. Naturally we were very disappointed at not being able to travel as planned, and asked the hotel if we could push our booking back to April 2026, as we were still keen to make the trip. And the hotel had been a recommendation to us.

Deeply disappointing that that hotel declined to allow us to postpone our trip to next year, when our friend will be able to travel again.

We will be making the trip to Dubrovnik - but we will not be coming to this hotel. The lack of understanding for what is clearly a difficult situation for all concerned was surprising, and hugely disappointing.

Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveurs du restaurant pour leur efficacité et leur gentillesse

Une belle situation, entourée de jardins et d’un parcours de golf.

Une excellente qualité de la nourriture avec un large choix.

La plage est éloignée du complexe principal : Contrairement à certains hôtels en bord de mer, ici la plage n’est pas directement accessible à pied depuis les villas  :
La plage est assez réduite en taille, ce qui peut donner une impression d’espace limité surtout en haute saison.
Pour rejoindre la plage, il faut prendre une navette ou un bus mis à disposition par l’hôtel. Cela peut être contraignant si vous souhaitez aller et venir plusieurs fois dans la journée.
Si vous privilégiez un accès direct et facile à une plage spacieuse, ce détail peut être un inconvénient. En revanche, si vous recherchez un cadre calme, verdoyant avec un excellent service et que la plage n’est pas votre critère principal, le Rixos Golf Villas reste une très bonne option.

Hi I recently stayed rixos palm 25 feb for 6 nights.. what a fabulous hotel this is staff very friendly and attentive.. rooms were big and spotless.. around pool 3 life guards and free fruit.. lovely touch great entertainment every night and a pub.. and I can just say how good widiatam pool server was amazing employee of the month.. and guy at pool bar was amazing too sorry forgot to get his name.. will see you all in a month back again and looking forward to it…

We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time, their understanding of customer service is a complete joke.

We booked through Stayforlong (I’ve left a separate review about their mess), and when we arrived at the hotel, we were told that we had two bookings—both of which had been canceled. Confused, we started calling Stayforlong while speaking with the hotel receptionist. We arrived around 12:30, knowing check-in was at 15:00, so we assumed there was plenty of time to sort it out. However, I had to ask for a "free pass" to the restaurants because we had our kids with us—something they should have offered automatically, given the situation.

By 16:00, with still no room, I was getting extremely frustrated. The front desk manager finally came out, and I thought, Okay, now something will happen. I was so wrong. His “solution” was to offer me a daily rate drop-in booking and block the amount on my credit card—despite the fact that we had already paid and the payment had already been withdrawn from us!

Instead of helping, he treated us as if we were lying about our booking. Around 17:00, he told us they had received an email from their partner confirming our booking, yet he still refused to give us the room because he had to wait for the payment to be processed as well.

We finally checked in around 17:30. Neither the hotel nor Stayforlong has done anything to apologize for the inconvenience. When I told the front desk manager I’d be leaving a review because of how poorly they handled this, his arrogant response was, "Of course, but we have the right to reply."

For a so-called luxury hotel, this level of service is unacceptable.

I recently stayed at the Rixos Premium Seagate Hotel in December and the experience was excellent! This was mainly because of the intervention of Samir and his team to make it so special for my birthday. We had a lovely time and will come back and highly recommend the hotel and Samir and his team

I had a fantastic stay at this luxurious hotel! The service was exceptional, and the high-quality décor added to the overall ambiance. One of the highlights was the variety of customer-friendly food counters, including fresh juice stations, which made dining a delightful experience.

The food in the main restaurant was beautifully presented, and I appreciated the presence of a chef who guided guests—especially vegetarians—on ingredients. Though I initially intended to control my appetite, the tempting dishes made it impossible to resist!

Initially, I was a bit disappointed with my room selection, as I booked a second-line room without fully understanding what that meant. While the room description mentioned it, I believe the hotel should provide more clarity—perhaps stating that second-line rooms are closer to the aqua park but require a 10–15 minute walk to the main entertainment areas, activities, and the beach. However, the management was very accommodating and offered me a first-line room for a reasonable upgrade fee, which was worth it for the added convenience.

The spa was another highlight, offering free entry to steam rooms, saunas, and jacuzzis. I loved that they had both a ladies-only spa and a co-spa, catering to different preferences. Though slightly pricey, the overall experience was well worth the cost, delivering royal treatment and true luxury.

Evenings at the hotel were delightful, with live music at the main restaurant during dinner and a beautifully lit open terrace bar with a fantastic ambiance and live performances.

If I had one small suggestion, it would be to enhance the room furnishings to match the luxury standards of other five-star hotels in Cairo or Luxor. Nonetheless, my stay was truly enjoyable, and I would highly recommend this hotel to anyone looking for a blend of relaxation, entertainment, and top-notch service.

I had a terrible experience with Rixos Premium Seagate, Egypt due to their discriminatory pricing policy and refusal to honor my confirmed booking.

I booked my stay through a reputable platform at a confirmed price. However, after making full payment, the hotel refused my reservation, claiming that the rate was only valid for UK citizens! At no point during the booking process was I informed that nationality affects pricing or booking validity.

This is a clear case of discrimination and lack of transparency. Hotels should not be allowed to charge different prices based on nationality without explicit disclosure. Travelers should be treated equally, regardless of their passport!

⚠ If you are not a UK citizen, beware! The hotel may refuse your booking or charge you a higher price at check-in.

A luxury hotel should uphold international hospitality standards, but Rixos Premium Seagate has lost all credibility with such unfair practices. I strongly advise travelers to book elsewhere to avoid such issues.

#RixosPremiumSeagate #DiscriminatoryPricing #UnfairTreatment #AvoidThisHotel

Dear Management,

I am writing to express my disappointment with the service and organization during our stay at Rixos Radamis Sharm El Sheikh for the New Year’s Eve celebrations.

We specifically chose your hotel to celebrate New Year’s Eve, enticed by the promise of a grand concert and festive program. However, what was meant to be a joyful and memorable evening turned into a source of frustration and disappointment.

Despite staying for seven days leading up to the New Year, at no point were we informed that prior registration was required to attend the concert and celebration. We were not notified during check-in, nor were there any clear announcements or reminders about this requirement throughout our stay.

On the evening of December 31st, we arrived at the event only to be turned away and told that there were no available seats. When we tried to explain that this was one of the primary reasons for booking our stay, the staff showed no flexibility or effort to resolve the situation. We felt ignored and unvalued as guests.

This lack of communication and poor organization is unacceptable, especially for a hotel of your reputed standard. New Year’s Eve is a significant occasion, and many guests, like us, specifically choose your property for such events. The lack of transparency and the inability to accommodate us tarnished not only our evening but also the entire experience of staying at your hotel.

We hope you take this feedback seriously to ensure better communication and guest management in the future. We feel let down and would appreciate an explanation or resolution regarding this matter.

Sincerely,
Marian