Novotel Anmeldelser 118

Such a shame to leave a 1 star review as the hotel is BEAUTIFUL room huge and spotless . Spa area lovely although not sure babies in swim nappies should be accessing spa area , Ice bath and sauna!
My issue was that when I arrived lady on reception advised my payment from trivago had not arrived so I couldn’t access room. I was told to go and chase the payment with them. I had been up all night travelling, here for a special occasion and wanted to change before a tour. I spent to hours back and forth in reception to no avail. Trivago advised had sent payment and receptionist confirmed they had called to advise and she had passed them through to the manger. Manager was speaking through poor receptionist who had no say on the matter. I asked for manger to come out. His exact words were they were lying to me. I explained this is not my place to sort out , I have paid for a huge brand for security . He didn’t like me saying that I wasn’t happy with the experience. We were not the only family at the desk dealing with this issue: I feel may be an issue on Novotel system but certainly shouldn’t be for the guest to sort. If links with third party agents are not secure then why sell through them? Totaly ruined start of my holiday and day . I am only grateful this didn’t happen to someone less equipped to stand ground like my elderly parents. Made to feel like total inconvenience and as if I had tried to not pay. Ended up preauthorising payment again through hotel, yet received all evidence from trivago that they had in fact completed their part .

Build three times more than booked price, can't resolve it, has taken 11days so far, I call and get fobbed off, and no response even my I escalate to management. Can't get a receipt either emailed over ten times, not even an acknowledgement, when call all I get is it's with accounts, will be resolved in 24hours or in 5days. Still nothing sorted, just bill from bank for three times the amount

Had the worst experience ever. ❌❌❌❌❌❌Charged me for no reason went to the manager tried to speak to him in a nice way he was very rude and disrespectful tried to tell him to explain as to why you charged me but he was so rude and disrespectful didn’t explain to me plz avoid this uneducated man he has no respect what so ever. Not professional at all he just started shouting at me just because i wanted him to explain something for me. Avoid this place ❌❌❌❌❌❌❌❌

de reservering klopte niet. Moet bi aankomst volle sm betalen
Pas na 26 uur geregeld.
Kamer is gedateerd. Bad met douche is voor 75+ niet zonder hulp toegankelijk. Douche water minimaal.
Kamer niet gezogen.
Bed uitstekend. Ontbijt niet meer dan redelijk.

Good value but hotel is dated .
Shower waste smelly. Decorating needed updating. Mirror is detatoring, Basin tap full of lime scale.Restaurant floor grubby.

I arrived at approximately midnight after a late performance and immediately noticed a strong and overwhelming fish odour throughout the room. I spent approximately 30 minutes attempting to ventilate the space before reporting the issue to reception at around 12:35am.

A member of staff attended and acknowledged that the smell was significant. However, I was informed that no alternative rooms were available. The only action taken was for them to spray a strong aerosol air freshener throughout the room and leave the product with us "in case the smell comes back". This did not resolve the issue and instead made the environment unpleasant to breathe which caused throat discomfort.

As a result, I was forced to keep both windows open overnight, leading to discomfort from the cold temperature and significant disruption from street noise.

In addition to the odour, the room was not acceptably clean. There was visible grime on surfaces including the mirror and light switches, dust and dirt on the telephone, and clear staining on the carpet.

Quand tu es Gold et que les clients qui n’ont aucune carte de fidélité bénéficient de meilleures chambres que toi.
Très belle illustration du service client en France : on mrend ton argent mais on se moque de toi !

Been an Accor member for nearly 20 years but the company and way hotels and website and app are now managed is appalling. Recent stay IN A SUITE at Novotel London Excel. Room freezing even though " air conditioning " set at 25 degrees. Had to have a heater brought in.
Breakfast, waiters standing around disinterested when many tables needed cleaning, crockery removed etc.
Dinner, had drinks voucher which I presented only to find drink on bill..£9. Told they couldn't remove it, would have to give me a separate refund to my card, neither could I have it taken off my three night stay as the bar and restaurant were separate company.
Today tried booking further stay on Accor App..." sorry, there is a technical error. Enough is enough, Accor parent company is bankrupt anyway.

Très mauvaise expérience au Novotel Rouen Centre Cathédrale.

Chambre au 1er étage donnant sur un abri de bus : nuit infernale. Réveillés à minuit, 2h et 5h du matin par des individus hurlant et se battant dans la rue. Insonorisation catastrophique — on avait l’impression qu’ils étaient dans la chambre.

Aucun téléphone dans la chambre pour joindre la réception. Après plusieurs appels depuis notre portable, le personnel n’a pas réagi immédiatement et a tardé à appeler la police.

Aucun geste commercial malgré une nuit totalement gâchée.

Inacceptable pour un hôtel de ce standing.

The hotel was clean. The staff were friendly and attentive especially three members of staff. Janet was on reception and was very helpful with helping you find other items I required before going to my room. Paul was very good on advising me on breakfast selection and the lady that was catering the tables for meals also extremely helpful and friendly. Overall for the rooms I had a positive experience with ample space and good storage. Facilities included fridge kettle et cetera and a nice spacious shower which they supplied shampoo body wash and hand cleanser. The only negative for me on my experience was that the toilet seat was loose when reported a note was made for it to get fixed and I was given an apology.

Asked for genuine photos of the room I will spend next three days in Wroclaw.
They're unable to respond in 10 hours and ping pong continues...

++ After entering the room, the stink smashed onto my face. This shows how right I was when asking about photos.

++ Highly disrespectful staff (counted 3 of them so far)

++ As per my humble opinion, 90% of the personnel are far from able to contact in business English.

++ Never ever again; but wait. Maybe someday with my US passport, how about that? :)

++ Pretentiousness rate amongst the personnel: same as the inability of business English rate shared above.

++ They also had a truly terrible supervisor. Unfortunately, I don’t have any record of her, but if I remember correctly, she was a blonde woman in her 30s or 40s wearing glasses. I said to her after having the whole corridor the strong vomit stink, ‘I asked for a mask and you refused to provide one. Isn’t that a risk to public health?’ Her response was, ‘If you’re concerned about health, you should get health insurance.’ I then asked her, quite politely, ‘Do you personally get health insurance every time you go on holiday?’

++ Contradictory info amongst individuals: while one receptionist was saying "you need to wait a bit during checkout for the room to be checked first", I was freely let out during the actual checkout by Ms. Paulina.

++ A disrespectful young boy at the reception tried charging me parking fee of full 3 days and I had to call the cops. What a scam!

Vi har lige været involveret i en en ubehagelige oplevelse ned en brandalarm på hotel novotel wien city, der blev håndtere dyb kritisabelt af deres personale. I stedet for at berolige gæsterne, især børnene blev de ved indcheckning og grinede af situationen. de tog slet ikke situationen alvorlig. Ingen information eller noget. Folk stod ude på gaden bla næsten uden tøj. Ingen beredskabs blev sat i værks. Det er bare ikke okay.

Dear Head Office / Senior Management Team,
I am writing to formally escalate a complaint regarding ongoing and unresolved issues at the Novotel Reading Centre. Despite raising concerns previously with on-site management, there has been no meaningful action taken, which necessitates escalation to head management.
The issues outlined below are serious in nature and reflect both safety risks and a failure in service standards:
1. Deliberate Reduction of Sauna Temperature on Weekends
The sauna temperature is consistently maintained at an inadequate level of approximately 40–50°C during weekends, compared to 70–80°C on weekdays. It seems to be an intentional configuration. This not only undermines guest expectations but raises concerns about transparency and fairness in service delivery.
2. Health and Safety Hazard – Slippery Flooring
The flooring in both the sauna and steam room areas is dangerously slippery. This presents a clear risk of slips and injuries, and it is unacceptable that such a hazard has not been addressed despite repeated complaints.
3. Steam Room Frequently Out of Service
The steam room is regularly non-operational, significantly reducing the availability of advertised facilities. This ongoing maintenance failure impacts the overall guest experience and reflects poor operational oversight.
4. Failure of Local Management to Act
Complaints raised at the property level have been ignored or inadequately handled. The lack of response demonstrates a disregard for customer feedback and safety concerns.
5. Intentional Mismanagement of Facilities
The reported intentional adjustment of sauna settings over weekends is particularly concerning. If accurate, this represents a deliberate compromise of service quality, which is unacceptable for a hotel of this standard.
6. Non-Functional Communication Systems in Gym/Leisure Area
Phone services within the gym and leisure facilities are non-functional, leaving guests without a reliable way to contact staff in case of emergencies or assistance needs.
Given the seriousness of these issues—particularly those related to guest safety—I request the following actions:
* A formal investigation into the management practices at this property
* Immediate corrective measures to address safety hazards and facility maintenance
* Clarification on policies regarding facility operation (including sauna temperature settings)
* A written response outlining actions taken and timelines for resolution

A lovely 3 night stay. Superb staff who made us so welcome. Clean rooms and public areas, great food and service and you made our little dogs very happy with your kindness. Congratulations on excellent customer service, thank you.

Avoid. Took Accor 4 weeks to correct my name on the account. Chased by email 5 times, ended up having to walk to the Novotel Hotel to ask them what was going on, only to be told customer services only could deal with the issue.

In the meantime I miss out on a 15% discount due to their poor customer service and get told there’s nothing they can do. Very poor customer service compared to others available in the area. Save your time & money.

There was a mistake with our meal being marked as room service instead of being given to us in the restaurant. They were very apologetic and we didn’t have to pay for our meal and they also gave us 2 complimentary drinks and offered to do something nice for my husbands birthday the night after. Mistakes happen and they more than made up for it. Our trip was not adversely affected and on top of that our room was lovely and we got some helium balloons and some biscuits and chocolate for my husbands birthday. Thanks Novotel York we will stay here again next time we visit.

Unworthy of one star! A foreign receptionist tall dark hair russian looking guy was extremely rude to myself as regular goer to spa area , my novotel card was not working and he refused to give another and pretended the pool was closed when people were still inside and then said for hotel members when i know this is false info the man was rude to me racist and also told me to f off randomly for disputing his false info he needs to be fired i have videos and i dont know why he is still in a job when swearing at customers telling them to f off nige

Nous venons chaque année au Novotel Poznań et avons toujours eu des chambres correctes, conformes au standing 4 étoiles annoncé.

Cette année, en revanche, c’est une véritable déception.

La chambre qui nous a été attribuée est tout simplement indigne d’un hôtel de cette catégorie. Le matelas est extrêmement inconfortable, au point d’être comparable à celui d’un hôtel 1 étoile. La literie est médiocre, la chambre dégage une odeur désagréable et l’ensemble donne une impression de négligence.

Le plus choquant reste l’attitude du personnel. Nous avons signalé la situation à la réception, et Jakub, présent ce jour-là, n’a montré ni empathie ni volonté de trouver une solution. Son attitude était froide, peu professionnelle et totalement inadaptée à un établissement censé être 4 étoiles.

Nous ne demandions rien d’exceptionnel, simplement une chambre conforme au standard annoncé. Aucune proposition de changement de chambre, aucun geste, aucune solution.

Expérience inadmissible pour un hôtel de cette catégorie. Très décevant pour un établissement où nous revenions chaque année.

We visited Novotel Coventry and we're pleased with the greeting and stay (3nights) that we had. The air con was really welcome and kept our stay cool in what was a warm few days. Fadika, our hotel manager, explained everything including our welcome drinks at the bar and helped us when we had lift issues, all solved immediately. As a person with mobility issues the access was really good and there were slopes where needed. The breakfast was lovely, hot and cold options and well organised.

I had a business meeting with a colleague who also stayed in the hotel the evening prior,
a table was reserved for us to have a meeting in the lounge area, we had lunch & refreshments, our dinner, pasta & also a salmon dish was piping hot & very good quality, compliments to the chef, and the bar service by Olivia was very good, caring & attentive, my colleague travelled from Kent & I chose the right location to make his stay enjoyable.
He came on the train so the location was perfect as near to the station too, Alina on the reception also very helpful with his booking so all round from the manager in the lounge to staff, all accommodating
thank you