Rixos Hotels Anmeldelser 

Rixy Town – Fantastic Concept, Concerning Execution that creates an unsafe environment for children and parents. A majority of the Rixos Radamis Resort over promises and under delivers in the premium luxury ranks.

Rixy Town was one of the features that particularly attracted us to Radamis.

The concept is brilliant.

A children’s town incorporating activities such as a fire station, police station, go-karts, cooking, science activities and numerous other experiences sounds extraordinary, particularly to families with children.

Unfortunately, the operational reality has been very different.

At popular activities such as the go-karts, there appears to be no structured queuing or registration system. The same can be said about the Fire Station and the onsite Football court.

Large numbers of parents and children gather around the member of staff taking names. People push forward, shout names across one another and compete to get their children onto the activity. It creates an unnecessarily confrontational atmosphere.

Parents who would normally behave calmly and respectfully can almost feel forced into competing simply because there is no organised system.

Something as simple as barriers, cones, a clearly marked queue or a numbered booking system could dramatically change the experience.

More importantly, I have genuine concerns regarding safety.

The go-kart track runs around Rixy Town while other children’s activities operate simultaneously. During the fire-station activity, for example, children and parents can move onto or around areas used by the go-karts. I have witnessed children, parents and even pushchairs in areas where moving karts may subsequently appear.

These are situations that should not rely entirely upon individual parents noticing every potential hazard.

The environment itself should be designed and supervised to minimise those risks.

The same concerns extend to the football activity, where large numbers of enthusiastic children compete for limited spaces. Children will naturally be children — enthusiastic, competitive and energetic.

That is precisely why adult systems, appropriate surfaces, capacity limits and clear supervision become so important.

What concerns me further is that Rixos Radamis already appears to have an extensive security presence and extensive CCTV coverage.

Why could some of those resources not be deployed more proactively during peak periods at Rixy Town to assist the excellent staff who are currently expected to manage these situations themselves?

In fact, when I raised some of these concerns with Rixy Town management, I felt listened to and all of my concerns appeared to be fully heard, understood and in complete and utter agreement with.

That actually reinforced my belief that these are solvable operational problems.

Transport Around the Resort – Another Example of the Same Problem

Radamis is enormous, and the buggy/shuttle transportation around the resort is therefore a genuinely useful and necessary facility.

Again, however, the absence of basic organisation affects the experience.

At busy stops, large groups can gather waiting for transportation with seemingly no structured queue. The Hotel Management themselves accept that currently there is an insufficient number of Buggy’s to cater for the scale of the site. We witnessed and took pictures and video evidence of issues between guest brewing every night due to there not being enough capacity to cope with the number of guests on the resort. One evening tensions spilled over into a physical fist fight between guests at the Buggy Shuttle Stop causing distress for us and the many guests who witnessed the fracas. Many children including my own were very upset and distressed that this incident had occurred which was hugely disappointing. My own female family members were stuck in the middle of this incident and suffered bruising to their arms and legs. Photos were sent to the Rixos Hotel Management Group. They sent an acknowledgement reply and stated that they would be in touch as soon as possible, but no further contact was received on the Hotel’s What’s App Communication Channel. My perception of this was not they didn’t care, they just simply didn’t know what to respond with to make amends. This very unsavoury incident was avoidable and from my perspective the Rixos Management are liable for factors that led to the nasty incident occurring in the first place.

The resort is like a mini city and still under construction with much grandeur planned for increased accommodation and retail shopping outlets on site. The thought of this is truly terrifying as the systems are simply not there to manage the demands of the resort in it’s current form.

TBC

I had the absolute worst experience during my stay at Rixos Premium Magawish from August 8, 2026 to August 12, 2026. For a resort that claims to offer luxury service, the front desk operations, transportation, and management responsiveness were completely non-existent.
Lost Vacation Days & Front Desk Failures
I ended up losing two full days of my vacation just dealing with front desk issues and trying to switch out the suite they initially assigned to me. When calling the front desk from the room, the phone just rings endlessly—nobody ever answers. The staff constantly made empty promises to fix issues, but no real action was ever taken.
Disastrous Management & No Accountability
What made the experience even more frustrating was the complete lack of care from the management team:
Mr. Ehab (Head of Front Desk): I was kept waiting for 20 minutes just to speak with him, only to be dismissed with a claim that he was "in a meeting." He never followed up or called back to address or resolve our concerns.
Mr. Essam and Mr. Mohamed: Showed zero urgency or genuine interest in helping us, offering empty promises while ignoring our actual problems.
Frustrating Transportation & Sprawling Layout
The resort layout is extremely spread out, meaning you have to rely entirely on golf carts/shuttles to get between facilities and services. Waiting for a golf cart takes anywhere from 20 to 30 minutes, and to make matters worse, shuttles frequently pass by completely full/booked, forcing you to wait all over again just to get anywhere on the property.
A luxury resort cannot function on unfulfilled promises, terrible logistics, and unsupportive staff. The management team desperately needs to address their front desk operations, shuttle service, and leadership follow-through. I strongly advise potential guests to think twice before booking here.

Rixos Premium Belek

Exceptional service recovery: Turning a poor start into a perfect stay at Rixos Premium Belek

Our stay at Rixos Premium Belek unfortunately began with a rather unsatisfactory check-in experience. However, the way the hotel management handled the situation was truly outstanding. A manager personally intervened, took the time to address our concerns, and resolved the issue optimally. They went well above and beyond to make things right, completely exceeding our expectations and turning our entire experience around. It shows true hospitality when a hotel can transform a disappointing start into such a fantastic holiday. We are very grateful for their dedication to guest satisfaction and can highly recommend this resort based on how they value their guests.

Im very upset with my experience at rixos murjana kaec. I arrived at the train station that has zero transportation to the resort and i requested one from the resort and Abdulrahman the customer service agent told me to wait 20 minutes then i waited 40 minutes but no one showed up, so i called the same number but all the sudden it it has no connection, so i called the English line and he answered and told me oh sorry he will be there in 15 minutes and if not call me back and the same thing happened to the line. The car came after 1:30 hours and it was because they scheduled it to the train stops and by clients request. Im upset because of the laying and not respecting the client this is the first and last time to book at rixos not to book through ALL Accor directly again. This wouldn't happen if i booked through booking or else

★☆☆☆☆ – A Very Disappointing Experience

Unfortunately, my stay at Rixos Premium Alamein was far below my expectations and did not reflect the high standards I have always associated with the Rixos brand.

I booked a sea-view room with a balcony and paid a premium price for it. However, when my wife and I arrived at the hotel, we were informed that the room we had booked was not available. Instead, the staf
f offered us a larger room, but I explained that I was not looking for a larger room—I simply wanted the room I had specifically reserved and paid for. After some discussion, they confirmed that no rooms of the category I had booked were available.

We were eventually assigned a room on the 23rd floor with a sea view, but it had no balcony. Moreover, the room felt poorly ventilated, making it uncomfortable to stay in and I found some very unpleasant insects in the bathroom.

I had booked three nights, but I checked out the following day, willingly
forfeiting the remaining two nights, because the experience was so disappointing.

Another major issue was the extreme overcrowding throughout the hotel. It was nearly impossible to find an available sunbed or chair by the beach or around the hotel’s facilities. The resort was far more crowded than expected, which significantly affected the quality of the overall experience.

I have stayed at other Rixos hotels before, and they have always been known for their excellent service, luxury, and organization. That is why this experience came as such a surprise. I do not know whether special promotions or other factors led to the excessive number of guests, but the result was a level of service that was far below what I expected from a luxury resort.

I sincerely hope the hotel management takes these comments seriously and works to improve the guest experience.

Based on my personal experience, I cannot recommend staying at Rixos Premium Alamein until these issues are properly addressed.

I am writing this review while I am still in the room.

From the moment we checked in, the air conditioning has not been working. The hotel manager came to our room and assured us that it would be fixed shortly, but nothing has changed. I am literally sweating as I write this review.

What is even more disappointing is that the hotel has made no real effort to resolve the issue. They did not offer us another room, nor did they provide any upgrade or meaningful compensation.

I am traveling with my two young children, aged 5 and 9, and they keep telling me that the room is too hot to stay in. This is simply unacceptable, especially for a family with children.

The most frustrating part is that if I decide to leave and book another hotel at this stage, I will have to pay almost double what I have already paid here.

This is not the level of service I expected, and I sincerely hope the hotel takes immediate action to resolve this situation.

Just returned from our second 10 night stay at Rixos Premium Belek. We stayed in 2025 and the hotel was that amazing we booked to go back this year!

The hotel did not disappoint, amazing facilities, always clean and tidy. The drinks service via QR code worked a treat, your waiting staff and cleaning staff (especially the sun lounge bin emptying and towel collecting guys) they all work so hard in the heat, nothing was too much trouble.
Food at the A La Carte restaurant was great, big shout out to out WhatsApp assistants Emine and Mediya who managed to sort some medication which i had forgot, from a local pharmacy delivered to the hotel in 30 minutes (also thanks to the concierge). In addition the assistants were able to rebook us into the Asian restaurant for our last night as we loves it so much there.

Would highly recommend this hotel to couples and families, we will be back in the future i am sure 😊

I just spent 10 days at Rixos hotel and always looiked forward to meals cause i came acroos the amazing smile, politeness and professionalism of AYSAN greeting us for meals.
She is an amazing asset to the hotel
Hamid Samiy

Rixos dubai palm
Excellent hotel. Lovely understanding staff. Very helpful and accommodating. All staff fantastic one stood out and gave best experience help direction advice. Lobby security Taswar Saleem it was.
We already planning our next trip to same location because of him and his care.
Thank you

Complaint Regarding Stay at Rixos Aqua Park Hotel (19 May – 25 May)

My name is Rubia Hussain, and I stayed at Rixos Aqua Park Hotel from 19 May to 25 May. My room number was 31208 on the 2nd floor.

Upon arrival, I experienced very poor customer service. I had booked an Aqua Room; however, I was informed that no Aqua Room was available for me. Instead, I was told that I would have to stay at the opposite hotel. The room offered to me there was extremely small, contained only one bed, and had a view of bushes. This was not the accommodation I had booked or expected.

The situation caused me significant distress, and I became very upset. After expressing my concerns, I was taken back to Rixos Aqua Park Hotel. While discussing the matter with a member of the reception staff, I was informed that I could only be allocated a room on the 2nd floor if I paid additional money. Feeling pressured and with no reasonable alternative, I paid 200 Egyptian Pounds in order to receive the room.

I am very disappointed with the way I was treated during what should have been an enjoyable holiday. I do not believe it was acceptable to be denied the room category I had booked, moved to unsuitable alternative accommodation, and then asked to pay extra for a room allocation.

I would appreciate a full investigation into this matter and a response explaining why this occurred. I would also like appropriate compensation for the inconvenience, distress, and poor customer service I experienced during my stay.

Yours faithfully,

Rubia Hussain

Just shocking underhand squeezing money out of customers on what was sold as an all inclusive. Not transparent in their customer service, deceitful and money grabbing chain!

Will never go to a Rixos again.

siamo stati al rixos obhur di jedda 8 giorni... resort pulitissimo e veramente bello. cibo ottimo... personale gentilissimo
sono contenta grazie mille

Checkin am 5.5.26, Sicherheitsleistung auf der Kreditkarte für 3 Nächte 15.000 TL. Rechnung beim Checkout am 8.5.26 bezahlt.
Sicherheitsleistung ist auf dem Konto seit nunmehr 20 Tagen geblockt !

Due to the ongoing conflict in Iran, I did not feel safe flying to Abu Dhabi at this time. The hotel were more than understanding and we came to an arrangement. A truly premium brand that really looks after its customers. I look forward to spending many years of family holidays with them in the future!

Food very good quality!
Stuff very friendly and always helpful.

Booked this hotel for 6 night stay commencing 26th April. Due to conflict emailed them on three separate occassions requesting details of cancellations policy and refunds etc. NO RESPONSE. Totally ignorant, obviously do not care about customers concerns. I am so disgusted with their lack of customer care that I will never book this hotel again, regardless of their promotional blurbs extolling their extra special customer care. It has been a real eye opener as to what to expect if you get scammed by their marketing propaganda and actually fulfil your reservation. Avoid these people, there are other options available.

I booked on booking.com for the Roxis Premium Seagate Sharm El Sheikh. This was the most uncomfortable and intimidating hotel experience I have ever had and completely unacceptable for a property presenting itself as a five star resort charging premium nightly rates.

Before travelling, the hotel sent a message stating they cater for families, couples, and children. I replied clearly in writing explaining that we are not a couple, we do not have children, we are family members, and that I had booked a twin room. I received no response. There was no clarification, no warning, and no indication that this would be an issue.

I arrived at 15:00. Security immediately asked to see our booking confirmation, which I showed from Booking.com. The security guard then stood beside me until I was served. Reception was extremely slow and there was no warmth or welcome at all.

When I reached the desk, I was told I was at the wrong site and should be at the Aqua section. My booking confirmation did not state this anywhere. There were no instructions explaining this. I was then told I could stay at the Seagate section if I paid extra, which I agreed to. During processing, the receptionist stopped and said she needed to wait for a colleague.

Another staff member took over, took my passport and phone, told me to sit down, and then proceeded to serve several other guests while we waited. There was no explanation, no reassurance, and no courtesy. The issue was not clearly explained. The tone throughout was abrupt, cold, and dismissive. There were no smiles and no sense of hospitality. It was deeply embarrassing.

We were travelling to celebrate my cousin’s birthday. Instead of being welcomed, we were made to feel as though we were doing something wrong simply by trying to check in.

When I asked to speak to a manager, I was given the duty manager, Ahmed. I requested the hotel manager but was told he was unavailable. The duty manager stated the hotel only accepts families and couples. I explained again that we are family. He stated that cousins do not count as family and that in his definition family only means wives, brothers, sisters, or children.

We were effectively refused because we could not prove we were cousins. It is unreasonable to expect guests to carry proof of extended family relationships while travelling. What makes this worse is that I had already messaged in advance to clarify our situation. The hotel did not respond, did not cancel the booking, and did not raise concerns before arrival. We were only informed once we were standing at reception.

Booking.com contacted the hotel directly and spoke to reception staff. They described the response as unreasonable and expressed embarrassment about how the situation had been handled. We waited nearly two hours in an atmosphere that felt hostile and intimidating. For a supposed five star hotel, the way guests are treated is shocking. It felt more like being processed than welcomed. At no point did we feel comfortable or safe.

Due to the refusal to accommodate us, I was forced to secure alternative accommodation and did not gain access to another hotel room until 19:13 that same day.

As we were leaving, after Booking.com had issued a refund and raised concerns, the duty manager ran after us to say he had now received approval from the regional manager for us to stay. By that stage, the damage was done. After being treated in such a cold and confrontational manner, we did not feel safe or willing to remain there. It was very hostile and humilating, I did not feel safe there as a british Citizen.

We could easily have said we were a couple and avoided the situation, but we chose to be honest. To then be challenged and made to justify our relationship at reception was humiliating. I have never felt so degraded in a hotel environment. It ruined what was meant to be a birthday celebration.

After leaving, while outside the hotel grounds, I spoke to a guest who had already checked in. She told me she also found reception very rude and unwelcoming. She said that although the grounds were attractive, the food was poor and not what she would expect from a five star hotel despite the number of restaurants. She made it clear it would be her first and last stay.

From what I experienced, the overall atmosphere felt hostile and unwelcoming. I did not feel Western guests were treated particularly well. I would strongly advise travellers from Western countries to consider alternative hotels.

I have previously stayed at The Savoy, Amwaj, and the Cleopatra in Sharm El Sheikh, all of which were professional, welcoming, and treated guests with the dignity and respect paying customers deserve. Based on my experience, I would not recommend booking a Rixos hotel.

I'll start of saying that if the issue is fixed as I hope, then I will amend my review accordingly.

I mistakenly booked for 1 day later for my girlfriend's birthday trip than I was supposed to and requested a date change through booking.com

That was accepted with a cost. I accepted this, especially as it was my mistake and thought my booking was all sorted.

I then had an email saying that my booking was cancelled. My card had been charged and the payment didn't go thought for the date change fee.

I reached out to the hotel and to booking.com to say I was happy to try again to make the payment but that resolution was declined.

Booking.com had managed to get through to the Hotel who said that they must wait a week and schedule a call with the manager to discuss the issue.

I then got a message from booking.com saying that I have 24 hours to book an entirely new booking and then I MAY be refunded on my old booking.

This solution seems ridiculous, greedy and rude, I can't afford to pay 2 hotel payments unless I can be sure that it will be refunded.

I called the hotel to check on this as requested and started to explain my issue and the person was very rude to me saying that "I shouldn't have used a stolen or fraudulent credit card" - which is of course not the case (I had just reached my limit after the main payment so the additional fee was not accepted).

All I was looking to get was confirmation that this is the only way and that there is no way that I can just pay the original paid fee.

He very rudely told me that I have 24 hours to make a new booking and if not then I will lose all the funds of my original booking and not be refunded at all.

I now have to find the money to book a full new booking in the hopes that I am refunded for the first booking.

We had a very serious and disappointing experience during our stay at Rixos Bab Al Bahr.

My wife became severely ill after eating at the hotel restaurant and suffered what doctors diagnosed as food poisoning. Her condition was extremely serious, and we had to take her to the hospital ourselves in the middle of the night. We paid all medical expenses personally.

What was most shocking was that no one from hotel management checked on us. No visit, no phone call, no assistance, not even basic concern from the front office manager.

Because we returned from the hospital at 4 AM, my wife was exhausted and unwell. We requested a late checkout. The hotel charged us AED 600 for it.

Then we were asked to sign a document saying we accept a “compensation” of AED 600 and agree not to take further action or share details publicly. In other words, we were asked to waive our rights and stay silent in exchange for the late checkout fee.

This felt extremely unfair and insensitive given the health risk my wife faced.

I am sharing this experience so other guests are aware and so hotels understand that guest safety and care should come before paperwork and waivers.

Rixos adults only in Sharm continues to be our favourite hotel out of 12 others!
Firstly, the STAFF are so welcoming and can't do enough for you. Mohamed on the beach, the gentlemen in the Taj Mahal, Indian, the entertainment team, Akram, the photographer and the DJ in the afternoon party made our holiday! Helpful, friendly and fun.
The FOOD is amazing.
A la carte restaurants top quality and fantastic service.
Buffet average.
Coffee shop( needs more than one person serving!!!!!)and detox bar on beach lovely.
POOL areas and beach nice. Lifeguards will always find you a bed!
Snorkeling ok but same most hotels. Not as beautiful as it used to be 20 years ago!!!!!!!
ENTERTAINMENT is excellent. The party atmosphere, the dancers, the DJS.
ROOMs are lovely and clean, beds are comfy.
DRINKS, mmmmmmmm, the only disappointment. I don't understand why the drinks are top quality in reception bar only????
The quality of the drinks and bar area are far superior over at Seagate!!!!???????
So in an adults only hotel you have to catch a buggy 15 minutes to go and get a decent drink from another hotel!!!!!
Finally, the buggies. Oh what fun and the drivers Ali Baba and Aladdin, hilarious 🤣 beep beep!
Thanks for a wonderful 3rd stay.
See you next year. ❤️