Ritkeeps Anmeldelser 

173
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Delivery was smooth and prompt. Exactly what was promised, accurate on time and day with the pre arrival phone call. Package were wrapped and on a pallet and placed where I requested. Assembly was sup... Vis mer

Vurdert til 5 av 5 stjerner

First of all ... pricing was hands down the best you'll find anywhere. I've seen many companies selling the exact same models for twice the price. Shipment was complete without any missing component... Vis mer

Vurdert til 5 av 5 stjerner

I purchased the PMAX 5600 all-in-one machine which has a Smith Machine function. This was an upgrade for me from an Inspire machine I purchased from another store. The PMAX 5600 is a true Smith Machin... Vis mer

Vurdert til 4 av 5 stjerner

The overall experience was great. Pros 1. Excellent product quality 2. Ease of assembly 3. Product packaging was great 4. Delivery teams were very communicative Cons(not terrible thou... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

RitKeep fitness company is a gym equipment and accessories brand. Our goal is to link a healthy and active lifestyle. We pride ourselves in providing premium quality gym equipment for home gym, studio or commercial gym setting. The mission by catering to the needs of our customers whilst keeping your budget and fitness goals a priority with commitment to outstanding customer service and after-sales support. We stock a wide range of gym equipment, specialising in multi-functional trainers, strength equipment (Smith Machines, Power Cages) and training accessories. We offer first-class quality products and services to US market.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

173 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 59 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(173)

139 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Disappointing Experience from Start to Finish

Most of these 5 star reviews are fake. I left a review on their website and it still has not been posted.

Ordered 3/18, arrived 4/6 which wouldn’t have been a huge problem, had it not been advertised with 3-5 day shipping. Delays happen but at no point during the ordering process was the item marked as backordered or limited stock. We found out about the issue on our own only after the fact.

We were offered a “complimentary upgrade” from the 2025 to the 2026 version except we had already ordered the 2026 version. They clearly hadn’t reviewed our order before responding to our inquiries, which was a little worrisome.

They then offered us three options for a complimentary add-on as compensation. I selected one, only to later find out they shipped something else entirely. When I called it out, they admitted my choice was out of stock. So why was it offered? No good answer, just a promise to send it later. As of today 4/13, we still have not heard anything from them.

When the order arrived there was mildew and rust on the weights. Nearly every part was unlabeled, so assembly was a complete guessing game. The 2026 version claims scratch and tear resistance with 6H hardness, but parts came out of the box already scratched and indented.

Between the communication failures, the fulfillment errors, the product condition, and the false marketing claims, I can’t 100% recommend Ritkeep. I hope they address these issues seriously, because right now the experience doesn’t match the promises.

5. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love this!

Everything came in exactly how it was pictured. Installation took about 2 ish hours but it was very self explanatory. Everything looks great and already addicted to using it and all the different workouts i can try!

9. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I absolutely love this machine

I absolutely love this machine, I can do a lot of different exercises. I actually had to take out other smaller machines that made the space look crowded. Quality wise is great!! It’s not giving me the option to load pictures on here.
⭐️⭐️⭐️⭐️⭐️

26. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought the M10 Ritkeep system

Bought the M10 RitKeep system a month ago. Was great customer service. Answered all my questions and followed up with me on shipping times. System showed up on time and was easy to put together. We'll built and working out great for us. Nice size as it fits in our small home gym but expanded out work out routine a lot. Would definitely recommend. I would do the upgrade to steel rollers if you are going to order it.

18. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Look elsewhere

I ordered multiple things from them in 4 separate orders and I had an issue with every single order I placed. Dip bar attachments for the smith machine show up bent/broken (took 3 weeks to get replacement), bench weld broke while using it, Adjustable dumbbells were horrible and the plates would fall out of them while using them and/or picking them up off the base, and shipping issues. My god shipping issues/delays. Order from them if you want to wait 2 months to get it.

I will never buy anything from this company again.

12. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Ritkeeps

Thank you very much for taking the time to share your feedback. We truly value your input and sincerely apologize for the challenges you’ve experienced with your orders. This is certainly not the experience we want for our customers.

Regarding product quality, please rest assured that each of our items undergoes careful, multi-step inspection before leaving our warehouse to meet our high standards. Occasionally, despite careful packaging, items may sustain minor damage during transit, and we are very sorry if this affected your experience.

As for shipping and delivery, our warehouse has recently been managing a significantly larger volume of orders, which has led to some delays. We are actively working to improve processing and delivery times to ensure a smoother experience for all customers.

Your feedback is incredibly valuable, and we are committed to continuously improving both our products and services. Please don’t hesitate to reach out if there is anything further we can do to assist you.

Thank you again for your patience and understanding.

The RitKeep Fitness Team

Vurdert til 1 av 5 stjerner

The equipment is ok

The equipment is ok quality. For the money you can get better equipment. The main reason for the 1 star is the customer service has been horrible. I paid for the upgraded weights of 400 lbs and they only sent the 300. I messaged customer service and they didn’t believe me and asked for pictures of the boxes that were sent. I sent pictures and 2 days later I haven’t heard anything. So I had to build it without the permission right amount of weights. The adjustable dumbbells are absolute garbage. DO NOT WASTE YOUR MONEY. they don’t go up or down in weight by 5 or 10 lbs. they go in weird numbers like 42.5 lbs and even if you are at the lowest weight they don’t shrink in width making them way to big to do curls or really anything with besides dumbbell bench press and rows with. For the money you are going to spend you can get much better equipment with better customer service. I do not recommend this.

28. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ritkeeps

Thank you very much for sharing your feedback. We truly appreciate your honesty and are very sorry to hear about the issues you encountered with your order.

Regarding the adjustable dumbbells, we sincerely apologize for the mix-up with the weight shipment. Our intention in requesting photos is solely to ensure we fully understand the situation so that we can provide the most accurate solution — we regret if this caused any frustration. Please rest assured that our team is committed to resolving such issues as quickly as possible.

As for the weight increments on the dumbbells, they are designed with smaller, precise adjustments to allow for high-precision training. This helps target muscle groups more effectively, although we understand it may feel different from traditional increments.

We also understand your concerns regarding assembly and usability. While our products undergo thorough quality checks before shipping, sometimes items may face minor inconsistencies or challenges during assembly. We are always looking for ways to make setup easier and user experience smoother.

Your feedback regarding customer service is taken seriously. We sincerely apologize for any delays or perceived lack of responsiveness, and we are working internally to improve communication and support processes.

We hope to have the opportunity to make this right for you and provide a better experience in the future. Please don’t hesitate to reach out directly so we can assist further.

Thank you again for your time and for sharing your thoughts.

The RitKeep Fitness Team

Vurdert til 5 av 5 stjerner

Beyond Pleased, but was skeptical..

I was skeptical on buying here, even after reading reviews. Something felt wrong. I took the chance on the Destroyer M10. This was a Thursday. I figured shipping would take forever.
I’m Northeast, and my shipping arrived that Saturday! Legit, it was less than 2 days after ordering.
Now would be the test.
Moved the 2 boxes to the assembly area near where it would live and began unboxing. Nearly everything was meticulously placed in the box and not one piece had even a scratch.
I was shocked!
My concerns were erased both on speed of shipment and quality of product.
Assembled relatively easily, instructions were good (not great, but not bad).
Unit is solid, looks great and functions very well.
Beyond pleased with this company!

12. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Nice sturdy workout bench

I bought the RAB-3000 Adjustable Heavy Duty Incline Weight Bench and I love it. I wanted one that had a handle and wheels and thia fit the bill. The handle is great because it doesn't stick like most do and the wheels are very smooth. It's pretty light has well so it is easy to lift and move where you need it.
Super fast build, maybe 10 minutes. Took longer to unbox and find tools than it did to put it together.
It does come with 2 wrenches im case you don't have tools.
This is priced right, arrived quickly and is a sturdy bench.
If I ever have a need for another bench I would not hesitate to purchase this again.

26. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

No communication!!!

I have begged to talked to someone that could talk to me. Because Ritkeeps customer service refused to have a person to talk to me. It started March 13th the product hasn’t been shipped yet. Everything could have been resolved in 5 minutes. It’s been about 2 weeks. I can’t review the product bc it hasn’t been shipped yet.

13. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ritkeeps

We sincerely apologize for the long wait. We have noticed that your order has not been shipped yet, and we have already notified our customer service team to contact you. Please kindly check your email and WhatsApp for updates.

Thank you again for choosing RitKeep. We will resolve your issue as soon as possible.

The RitKeep Fitness Team

Vurdert til 1 av 5 stjerner

Still waiting in Illinois

Want me to write a review on an item I'm still waiting for delivery?

25. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ritkeeps

Hi William, we sincerely apologize for the delay and truly appreciate your patience. We have confirmed with the freight company, and the tracking link has been sent to your email.

Due to limited stock at the warehouse near your location, we have urgently arranged to transfer your order from another warehouse, so it should reach you very soon.

Thank you again for choosing Ritkeep. We are continuously working to improve our customer service and logistics, ensuring that such delays are minimized in the future. We truly value your support and understanding.

The RitKeep Fitness Team

Vurdert til 5 av 5 stjerner

The price on my home gym was incredible…

The price on my home gym was incredible to start off. The installation was pretty simple; there was even a video instruction if you're like me and do not like to read but see. My wife and I have been using the gym for 5-6 months now and still have no issues.

23. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent product!!

Excellent customer service and FAST delivery. I recieved every part over night!! I ordered the 2026 PMax 5600 Smith Machine and after assembly and use, my wife and i are thoroughly pleased with this machine. Very smooth pully system and very user friendly. Feels like something in a gym and operates very smoothly. We are very happy 👍🏼

22. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great machine with many uses

I ordered my Smith Machine for Christmas. My shipment was delayed as it was coming from China. Ritkeeps responded quickly to my emails and even gave me a newer version for my inconvenience. Since I have received my machine, I use it daily. Great buy with many uses.

7. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Smith 4750

J’ai commandé ma machine le 5 février et après quelques messages et courriels j’ai reçu la machine 3 semaines plus tard ce qui était bien. Ils ne nous ont pas livré une bonne boîte sur 5 donc il a fallu que l’on retourne la boîte et on attende une autre semaine. Aujourd’hui on fait le check-list des accessoires tout semble ok. Ça indique 6 barres nous en avons 6 on monte la machine pour se rendre compte que les 6 barres ne sont pas les bonnes. Et il manque des accessoires de finition. La machine semble vraiment solide de qualité mais pour ce qui est du service: ils nous répondent la nuit nous ne sommes pas en mesure de les appeler ça laisse à désirer. Ma fille a commandé la même machine une semaine plus tard. Elle leur écrit pour leur demander quand elle va la recevoir ils lui disent back order 6 a 8 semaines. Oui ils font de beaux spéciaux mais vous devez être patient!

5. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

PMAX 5600 Home Gym Smith Machine - Integrated Weight System

This was way easier to put to together than I was expecting it to be. It feels sturdy enough to lift heavy on, the only thing I’m not crazy about is that the weight stacks are not solid metal but filled plastic. For the price I probably should have expected that but as long as your not slamming the weights down you should be fine.

1. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Happily took my money but almost a…

Happily took my money but almost a month later still wont send my j hooks or refund my purchase. Buyer be ware.

28. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ritkeeps

We sincerely apologize for the delay and for the inconvenience this situation may have caused.

The attachment included in your order required a compatibility confirmation with your equipment. To avoid the risk of sending an incompatible item, we temporarily held the shipment while waiting for confirmation.

To resolve the matter as quickly as possible, we have processed a cancellation of the order. We truly appreciate your patience and understanding. If there is anything further we can assist you with, please feel free to contact our support team, and we will be happy to help.

The RitKeep Fitness Team

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