Riley Vancouver Anmeldelser 

Oh my goodness the dress and coat are absolutely awful. The quality is so bad.
The tartan coat is so flimsy it's almost like a dress. I ordered a large and it fits like a small. I haven't even tried in the dress the quality look so bad. I wish I checked the reviews first.
I'm not even going to return it as I knew straight away I will have to pay shipping fees as confirmed in thier policy. The dress I'll donate to charity but as I actually like the print of the tartan coat so I'm going to make the bottom half into a skirt but I genuinely wish other buyers good luck in getting thier refund

This website should be taken down.

DO NOT BUY FROM THEM!!!!

The timing of shipping was good. I like the dress it is cute for the price I paid. My negative comment is that you advertise free shipping and returns. The dress was one size too small so I ordered the next size up , had to pay for shipping and could not return the original one

They took my money, sent the wrong product and now want to sell me more and won't return!!!
So upset! They aren't even from Vancouver!

DO NOT BUY FROM RILEY VANCOUVER they are a SCAM.
Riley Vancouver claims to be a Canadian company, their business info is in the USA and they ship from China. They are a scam- their clothing items look nothing like the photos. Cheap, transparent material, unflattering, unwearable.

Save your time, money, and stress. They say they allow returns (you pay for shipping) but they don’t. They take your money, try to convince you to take 70% off more trashy items instead. It asked for a return immediately after getting the item and they haven’t given me the return address. They are probably waiting for their return time limit to be up and use that as their excuse.

I was suspicious, but didn’t listen to my gut and bought anyways. DO NOT BUY FROM RILEY VANCOUVER they are a SCAM.

Riley Vancouver is a SCAM
I ordered a swimsuit, checked the website to confirm they were located in the US (their site stated they are in Wyoming) and lastly, I confirmed sizing on their chart.
I ordered an XL swimsuit with a waist of 33-34. The suit I received had a waist of 20 inches!
I took pictures, emailed them and their response was that the order was correct.
When I asked for a return address, they gave me the run around for 5-days offering a credit on their website. When I insisted on a return address they gave me an address in China!
Company Name: SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd
Street Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
Postal Code: 518109
City: Shenzhen City
Province: Guangdong Province
Country: China
Contact Phone Number: +8618814384655

When I looked at what it would cost to return my item to this address it was almost the price of the item itself.

I emailed them one last time I explained that their business practices are unethical to represent themselves to be an American business doing business out of Wyoming when in actuality they are in China. And additionally, are shipping product that is not as promised with no possibility for a return.

I usually make all my purchases on American Express as they stand behind fraud like this but when I looked closer at the form of payment through Apple Pay I realize they did not accept American Express and only Mastercard. Makes perfect sense.

My intention is still to attempt to request a refund from Mastercard and continue to report this Fraud online.

I ordered a dress that look poofy and had pockets to it. It would’ve been before for my wedding guest dress… it comes in and the color is a different shade, the dress is flat, one thin layer of material, was see-through, missing pockets and sized weirdly? When I go to return, it took a while for a response from customer service and they allowed me to return the package, but had to pay for my own postage as this website is not Canadian, but from China! I complained the cost of postage is worth the same as the dress. I will never order from this website again. I totally lost out on $60.

WARNING TO CANADIAN SHOPPERS — PLEASE READ BEFORE ORDERING
I ordered several dresses from Riley Vancouver because I believed I was purchasing from a Vancouver/Canadian company. The website gives the impression of a Canadian West Coast business.
When my order arrived, I was extremely disappointed with the quality (I wouldn’t keep them if they were free). The dresses were poorly made, poor quality and didn’t fit well.
When I contacted the company to return them, I was encouraged to accept a credit or order something new but when I said I wanted to return they informed me I would have to ship it to China. The cost of returning the dresses internationally makes the advertised 30-day return policy very difficult plus in their email I was given 7 days from the date of the email to show a tracking number.
I was particularly disappointed because I believed I was ordering from a Vancouver company, not purchasing clothing that would ultimately have to be returned to China.
I strongly recommend that Canadian shoppers investigate where their order is actually coming from and where returns must be sent before purchasing from Riley Vancouver. When I went through the FAQ on their website, they advertise that they were based in the United States, but they do not allow returns to go to the United States.
I wish I had found these reviews before placing my order.

The dress I ordered was a simple design that should have easily been a good fit but it gaped at the front very openly and had odd, unflattering stitching. The website indicated returns were easy but when I tried to return it I was told I would have to mail it to China and incur the costs.

Products likely come from China. Bought a purple dress that appeared in the pictures on the website that it would be satin and double lined. I received a hot pink dress that was a weird fabric, definitely not satin and not double lined either. The stitching was also god awful. 10/10 do not recommend.

UPDATE: emailed them today with no response and tried calling the phone number on their website to find out that it does not accept incoming calls. Seems like such a scam, don’t waste your money.

I would give this company 0 stars. The outfit I received was nothing like the outfit I ordered. It was very cheap looking for the price I paid. No where on your website does it say Im ordering from SHEN in CHINA. Which means it would cost me $91.00 to send it back and I already spent $85 for the outfit. I had no choice but to keep it. Very disappointing to say the least. I WOULD NOT PURCHASE from this site.

I should have read the reviews as other people said as well. Waited for my dress and the carrier didn’t deliver the package properly, threw it over a gate and said it was a “secure location” even though the mailroom and door were right there with access. I have been trying to get a refund but Riley Vancouver keeps going round in circles even though I sent them screenshots of the delivery company saying they are marking it as lost. Also, website is misleading. Says they use Canada Post and they don’t. Extremely disappointed and the response time is super slow.

I ended up ordering more than I originally planned because there were quite a few pieces that suited my usual style. I chose a summer dress, sandals and a printed top and was pleased that all three looked close to the website photos when they arrived. The sandals were comfortable from the first wear and the top has a nice relaxed fit without looking oversized. Delivery updates came through properly which made the order easy to keep track of. The extra discount for buying several items made the final price much better too.

Would do 0 if I could. They sent the wrong coloured dress but on top of that the quality was AWFUL. I reached out to the company to return the dress and screenshot there policy stating they pay for return label if it’s an error on there end and they refused. They wanted me to pay to return a dress I didn’t order. Ended up going through my credit card company. Would never order from them again.

When I placed my order they stated that it would be shipped the next day by Canada Post. According to their tracking link, they have given the shipping information a week later and it is coming from China
What I find more troubling is their 4.7 trust pilot rating they claim on their invoice. According to Trustpilot it is only 3.3!
I’m sorry to have ordered from this company

I bought a floral dress for a family lunch and added a light blouse when I saw the extra discount at checkout. The dress fits really nicely around the waist without feeling tight and the fabric feels comfortable enough to wear for several hours. The blouse has already been worn a couple of times with jeans and shorts. Both pieces feel useful rather than something I will only wear once.

My parcel arrived within the expected time and the tracking was easy to follow. Everything was packed well and nothing looked damaged or creased when I opened it. I also liked how many different clothing and shoe options there were on the website without it feeling difficult to browse.

I bought clothes here thinking this company was actually from Vancouver. The Instagram site said West Coast living upon receiving the clothes. I realized there are nothing like the pictures. The material was terrible and the print was so cheap. I went through the process of returning and was notified I had to pay to ship it to China to receive 100% refund. How disappointing that I would have to pay for the shipping. They offered me a voucher or a partial refund after numerous back-and-forth with customer service. I decided to try to reach someone else from the company and came across these reviews. I do not want a voucher for a store that I feel like I got scammed from - the pictures on the website are taken from other websites. I expressed my disappointment with customer service but to get 100% refund I would have to return items and pay huge shipping costs. I feel totally scammed. I can’t afford to ship these clothes back.

I was very disappointed with the products sent. They were mispresented to me as linen. These were not labelled, the care of the fabric not attached anywhere. The fit was so bad I asked for a return. Here is what they stated I could do. I could return to China and pay the shipping or take a partial refund payment. Don't deal with this company. It says Vancouver but it's China.

If you would like to proceed with the return, please send the item to the following address:
SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd
B104, Kaicheng High-tech Park
No. 11, Jiali Road, Dalang Subdistrict
Longhua District
Shenzhen City, Guangdong Province
518109
China
Telephone: +86 188 1438 4655
Please note that this is a business and warehouse address. We kindly ask you to provide us with a valid tracking number for your return within 7 days from the date of this email so that we can follow the shipment and process your return accordingly.
For your own protection, we strongly recommend sending the parcel using a tracked shipping method, as we cannot accept responsibility for parcels lost in transit.
Alternatively, if you would prefer not to return the item, we can offer you one of the following faster solutions: A 30% partial refund, with no return required.
Or
A 80% store voucher, with no return required.
Either option can be arranged within 24 hours.
Please let us know how you would like to proceed.

Avoid at all costs! If you manage to get a half decent item or experience from this store it will be a complete fluke.
My biggest regret is not researching more before ordering. I've learned my lesson. Returns are impossible. Do not waste your time with this company. They are not Canadian. Your return will have to be sent at your expense to China. Items sent aren't worth that. Better quality from a dollar store.

BEWARE!!
If I could give Riley Vancouver a negative, I would. I made a purchase and then changed my mind and cancelled the order 10 minutes later. They claim to have a 15 minute cancellation window, but that is only if you are in China. China? Where on their website is China mentioned? I received the item and it is horrible. Nothing like the website showed. Now I have to return it to China! Again, where is China mentioned? Nowhere! It's deceitful and underhanded.