rightstyle.ie Anmeldelser 386

I had a very good experience with Rightstyle. The store is well set up, and the staff were incredibly helpful without any pressure while I browsed. Delivery was timely and efficient, and the furniture quality is fantastic for the price. Special thanks to the sales team for their professionalism. Highly recommend!

Very accommodating and professional service from start to finish.
Visited the Omni store to purchase items for our new house. We dealt with Orla who couldn't have been more helpful, left with a sofa, bed and kitchen table. Really happy with our purchases.

Very accommodating and professional company to deal with, we are facing some delays with our new build and holding our furniture has been no issue for these guys. Would not hesitate to use rightstyle furniture in future and will also recommend to friends and family. Big shout out to Michael in the fonthill store for his patience and customer service.

The staff were so friendly and helpful. Delivery was about 2-4 weeks earlier than expected. The couch is great quality and really comfortable. Would highly recommend this company. I will definitely be returning.

I ordered a bed that woukd take weeks lead time as they are made to order. A wonderful customer service girl, Tara, both called and emailed me, as to be sure I was ok with the delay.
When I said I wasnt, she checked stock they have that could be here this week. Tara, even went a step further to video the bed in her store and sent it to me. Absolutely excellent customer service representative. She went that extra mile to ensure she gave me personal service.
We need more Tara's in all retail.
T Maguire, Castleknock, D15

Friendly & helpful staff, (Omni)
was looking for dining room chairs, bar stools & lighting got what I was looking for, produce quality Excellent.
Many thanks again to John & Staff.

Didn’t intend on buying anything,just browsing in Liffey valley branch.staff there so helpful,courteous and informative.ended up with sofa and mattress,great price and quality.perfect transaction from start to finish.highly recommend,thanks to all in rightstyle Liffey Valley

Customer service contacted me via my phone 10/02/25,regarding a1🌟 review i posted( yes I answered them unlike when I tried to call them).
The caller was rather pushy & condescending.The purchase was made using my husband's debit card, yet my details were on the delivery order,So I would class myself as a customer.
I'll go step by step regarding my said review.
Omni store sales team-10/10-5 🌟
Delivery team-10/10-5 🌟
Customer service 1/10- -1 🌟
I hope this clarifies the any mix up.

Delivery team-10/10-5 🌟
Customer service 0/10-0 🌟

Just after New Year my wife and I decided we needed a new suite of furniture and having been to Rightstyle Furniture in November really only browsing, we went back and had a look at their suites. We found the one we wanted and were very impressed with the salesman who helped us (apologies as his name slips my memory). he could not have been more helpful and we bougth the suite. Around the end of January it was delivered and we love it. Great staff, extremely helpful and the suite is beautiful, I have no hesitation in recommending Rightstyle Furniture.

Went out to the store with the intention of just browsing and when we went in we where greeted by Michael.

Michael walked around the store with us, we had a good laugh and he was very genuine. He made us feel so comfortable and was so informative that we ended up buying a kitchen table and 6 chairs on the day.

I would recommend to friends and advice them to speak to Michael as he was not one bit pushy and in between walking us around also gave us space.

The products in the store where all really nice and unique

Great advice and service from Emyln in Omni store....Good communication regarding delivery and arrived and assembled satisfactorily
Highly recommend

5 star service, furniture arrived on time, lovely customer care & price is unmatched for quality

Just on to right style furniture was speaking to a guy called Paul
He was very speedy and efficient
We’re Delighted with our new purchase

I purchased a double bed from right style furniture and was very happy with the service. The bed was stylish and comfortable. The delivery driver was very friendly and helpful. I would really recommend right style furniture.

Highly recommend Rite style furniture in Omni
Bought a couple of items from them and they were so helpful. Delivery was even early
Delighted with everything from start to finish

Terrible customer service ,sofa was delivered on the 6th November and one of the legs was damaged I was told that the manufacturing company that makes sofa was on holidays(I find this very strange that a big supplier would close their factory to go on holidays) on the 14th of November I was told that the leg would be in there warehouse by Saturday the 16th of November and someone would be in touch to arrange delivery.On the 26th of November I still haven’t received any communication from rightstyle furniture to arrange a date for the leg to be replaced I had to reach out to them, a replacement leg was delivered on the 28th of November which was totally the wrong colour,I refused to take the replacement as it wasn’t a match to the other legs the lads that were replacing the leg understood fully. I told the lads that if they couldn’t get the matched colour of my leg I’d have no problem with all the legs being replaced which I think I was being more then reasonable as a consumer I didn’t have to do that. I emailed to see if someone could ring me from customer service,to which no one did I got an email back stating that they have being in contact with the supplier to send out a replacement leg in light grey or a set of dark grey, I emailed back saying how frustrating it was and rightstyle furniture ignored my email,this was the 28th of November and on Monday the 9th of December I received a call from rightstyle Furniture to say that they were 5 minutes away to replace the leg, when the lads arrived they had a box of legs to replace all of the legs as they couldn’t match my colour which I was fine with but every leg in the box was damaged so I again refused to take the replacement of the leg I since haven’t received any communication with rightstyle furniture this is disgraceful, got a delivery of legs on the 21st of December again they were damaged refused to take them, got a call from the Fonthill manager to ask if we could sort it after Christmas to which I agreed with but it’s was the 7th January and I once again had to reach out to them and I’m basically been told I’m a lier that there is nothing wrong with the legs delivered on the 21st December(I have photo evidence) I will probably had to take legal action to get the matter resolved

Jasmine was incredibly friendly and helpful. She attended to us as we arrived and guided us around the store, showing us different options as we went. She catered to the needs of our uniquely shaped sitting room and answered all of our questions quickly and professionally. She was a real joy to work with and we would happily buy furniture from her again as it was so easy and made us feel so comfortable!

Thanks Jazmin, youre brilliant at what you do!

Emma and Karen

**Title:"Product Quality and Sales Experience at RightStyle Furniture"

> **"You can’t make a silk purse out of a sow’s ear."** — Proverb

**Invoice Number:** 224538

After three months of use, I feel it’s important to share my thoughts on the quality of the products purchased from RightStyle Furniture. While my initial purchase decision was impulsive—something I blame myself for—the issues I’ve encountered with the products themselves warrant attention.

The mattresses, in particular, have been disappointing. Although I purchased mattresses which were at the upper end in the store, they are not as comfortable as expected and don’t sit properly on the beds. This impacts the overall appearance of the bedrooms, making them look unfinished or poorly assembled. I’ll likely be replacing the beds shortly, and based on my experience with their customer service, I most certainly won’t be emailing them to complain about this.

The customer service has been particularly poor—so much so that I cannot bring myself to go back to the shop to spend the €128 credit that they owe me. I would gladly offer this credit to anyone who truly needs something but is not concerned about quality or poor customer service.

In hindsight, I wish I had taken more time to consider my options before handing over such a large sum. As Oscar Wilde once said, "Experience is simply the name we give our mistakes." I hope this review will help others make more informed decisions when shopping for furniture.

We purchased bunk bed from right style furniture and we are so happy with a service provided by Jazzmin.
She was so helpful and supportive throughout the waiting, and we appreciate so much for all efforts involved for making it happen when the chances were slim ( we received our kids' bunk bed before Christmas!). I highly recommend right style furniture and their angel Jazzmin!

'The customer is not always right, but they are always the customer'

I recently purchased furniture totaling over €2,340 from RightStyle Furniture. Unfortunately, I encountered significant challenges during the process. A headboard I ordered could not be accommodated due to the dimensions of my attic stairs. Despite informing the sales team that the 6-foot bed and headboard were for a retrofit attic, I was held fully responsible when the headboard did not fit.

While I understand that the headboard was manufactured to a specific color and size, I had informed the sales team in advance that the room in question was an attic. The salesperson did not raise any concerns or highlight any fine print regarding potential issues with attic access for this type of bed. However, when the delivery team arrived, they immediately recognized that the headboard would not fit, stating that they “never deliver such 6 foot beds to attics.” This inconsistency in communication was frustrating, as it became clear that the delivery team was aware of the issue, but I was not informed at the time of purchase. We have since purchased a 6 foot bed and headboard elsewhere

The company enforced a 20% restocking fee (€210) for the return, which was non-negotiable. Additionally, instead of a cash refund for the remaining amount, I was only offered a store credit of €128. The company claims they were being lenient by only charging 20%, but at no point during the purchase process was I informed that a restocking fee would apply if an issue arose or of delivery risks for 6 foot headboards to retro-fit attics. Over the course of almost 20 email exchanges over 5 months, I found the company's policies to be inflexible, with little willingness to consider my perspective or offer a more accommodating solution.

When I shared my concerns and the content of this review with the company, I was informed by email that my actions constituted blackmail, and I was warned that legal action could be taken against me. This response was both surprising and disheartening, further diminishing my confidence in their customer service approach.

While the company claims to have acted fairly, I believe a truly fair approach would have been to offer more transparency during the sales process or to offer a partial cash refund for the €128 instead of forcing me to accept store credit. Given that I spent over €2,340 with this company, I expected better customer care when something went wrong - regardless of who's fault it was. I certainly don't want to continue to waste time pursuing them through the small claims courts for €128.

This experience has been both frustrating and disheartening. I no longer feel confident in shopping with RightStyle Furniture and want to share my experience to inform potential customers. I hope that the company will reflect on this feedback and consider improvements in their customer service approach.

“The way to gain a good reputation is to endeavor to be what you desire to appear.”— Socrates