rexbo Car Parts Anmeldelser 

Great product, great price.

I ordered two gas springs for my Lancia A112 boot lid. These were ordered in two different orders to avoid having to pay taxes due to surpassing the max amount for duty free import. There were some issues with the shipping due to the gas in the springs and they could not be loaded on a plane, so it had to be put on a truck, which I said was fine, but I specifically told them to not combine the two orders as I would then have to pay tax. Still, they managed to combine the order and ship it as one package and I ended up having to pay taxes. Product was good and shipping was quite fast, but communication could definitely be better.

Great place to find what I need for my car!

Een slecht ongeorganiseerd bedrijf.
Op Maandag iets besteld voor 24 uur levering.
Dinsdag een mail gekregen dat onderdelen niet op voorraad zijn en de levering langer gaat duren.
Op woensdag gebeld en te horen gekregen dat onderdelen er nog steeds niet zijn. In overleg met Rexbo medewerker de bestelling geannuleerd en hier via de mail een bevestiging van ontvangen. Hierop de onderdelen elders besteld.
Donderdag komt er toch ineens een pakje van Rexbo.
Weer gebeld en in overleg met de Rexbo medewerker pakje geretourneerd met de belofte dat ik de verzendkosten terug zou krijgen daar de fout bij Rexbo zat.
En je raad het al, tot op heden alleen het geld van de onderdelen vergoed gekregen en niets voor het versturen.
Inmiddels een keer of 6 gebeld en mails verstuurd maar helaas.
Nu zegt men dat er in hun systeem staat dat het pakket is op dinsdag verstuurd en jij heb op woensdag geannuleerd, dit is erna dus krijg je niets terug.

Uit onderstaande reactie van Rexbo blijkt maar weer eens dat men niet luistert en of leest. Geven een reactie die niets met de zaak te maken heeft.

I looked for original oil and air filter plus brake pads for my Volvo V70N. Rexbo delivered with utmost precision and speed. 100% satisfied with service and parts which really are original :-) Sorry for sounding like a paid lobbyist for Rexbo - am not. What I am is a very returning customer to Rexbo.eu
I'd like to challenge you - go and see for yourself :)

Johan M, Linköping Schweden

Parts didn't ship out until I started asking around. My card had been charged and I had waited patiently for the order status to change for a week or two. Customer service promptly got my shipment to me when I complained.

Onderdelen gekocht bij REXBO.

Nu blijkt dat mij als zakelijke klant uit nederland ineens duitse btw wordt berekend. Deze kan ik dus niet terugkrijgen terwijl REXBO adverteert met een nederlands btw nummer op hun website . Men is niet bereid dit terug te draaien en draait er om heen.

j'ai lu pas mal d'avis négative moi j'ai reçu ma commande bien protéger dans un carton dans un délai de 5 jour livré a la porte de la maison oui depuis l'Allemagne jusqu'à l'Algerie en 5 jours je ne comprend pas pourquoi tout ses commentaires négative je ne vais pas aller chercher ailleurs pour une future commande vue leurs prix est surtout la rapidité de livraison bonne continuation

Good quality fast shipping very good package very serious seller i recomended REXBO on line shop to my friends

Dear Team,
Good morning.
This is to confirm my appreciation for my first order, good quality product, quick delivery, very professional.
All the Best
Mario

Negozio molto fornito e con prezzi competitivi. Consegne nei tempi previsti. Ho reso un articolo ed ho ricevuto immediatamente il rimborso. Unico neo è che risulta difficile contattarli telefonicamente: rispondono solo in tedesco. Tramite mail sono un pò lenti a rispondere e non molto cordiali. Comunque nel complesso li consiglio facendo molta attenzione a non sbagliare articoli per non avere bisogno di contattarli.

I tried a lot in many places around world, through online and over phone, no where i found parts for my vehicle, the moment i got this store i got my car alive with all necessary parts, single stop for major car parts, the best store and very immediate and prompt shipment also prompt response. I strongly recommend REXBO. You are the best store in this world.

Er ontbrak een onderdeel van een dichtingsset voor de remcilinders.Bericht naar de klantendienst gestuurd maar tot op heden nog steeds het ontbrekende onderdeel niet ontvangen. Heb dit ondertussen op Bogijn.nl besteld. Betere service daar.

Made a €100 Order (EN-425634) of parts for my Mazda 3 and everything fit, except for the front brake pads. The shape was totally different from the ones on my car so I am assuming they were incorrectly listed as compatible to my car on the website. Tried contacting support and had to wait a whole week for just 2 replies;

In short, they offered a refund but only for the item not for the shipping costs, and only AFTER they received it. They didn't offer to send the correct part either until we sort this out, so at least I could start my work on the car. I explained that the item costs €29.49 while my local post quoted me €27.01 for shipping it back. So I am definitely not going to go through all the hassle for just €2!!! I asked politely if this could be resolved in a better way as I wasn't returning an item just because I didn't like it or out of leisure, but because they made a mistake and it wasn't fair on me to pay €27 for a mistake from their side. I just got a reply that they are sorry they "cannot tell me anything more pleasing" and that they will not pay for any of the return costs.

I don't think I would have been asking for much if rexbo would either send me the correct part for Free, or at the very least, give me a full refund of the incorrect part. It was their mistake after all which also caused me to waste 2 weeks... This was my 3rd order on rexbo.eu, but definitely, definitely, my last one!! Just ordered the correct brakes from another online company for the same price and half the wait time for dispatch.

i am still awaiting a reply to an email 2.5weeks ago about the unsuitable purchase of a lambda sensor. what i ordered and what i recieved are quite different. refer order no en-423602 delivery note lsw559395. the item is a vegaz ul161 , what i recieved is a walker sensor . this is to be fitted to a saab 9-5 2002 arc, when i cross referenced the item on the walker site the walker no , it said clearly not suitable for saab. i am still waiting for a reply and suggested action as my original order was for a bosch sensor. i took what was suggested as a replacement would be suitable.

Great website, auto save basket is great selection of parts is excellent but very poor to respond to questions, sometimes not reply or even 1 to 2 weeks of a waiting for a response. But I still got my parts everuhings was fine, delivery as expected. Just needs better communication...