I was never sure if I was talking to a person or electronic. Everytime I spoke it never caught my full sentence. Never got thru to tell my full account number g therefore none of my points was I able... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
John was AMAZING!! He understood exactly what I needed to do( move two bunches of reservations just one day). It would have taken me 2-3 hours -maybe- to do it myself. He was efficient and easy to un... Vis mer
Selskapet har svart
The agent I spoke with was Diane Marie. She was very knowledgeable, patient, and respectful. I am excited to be visiting the Embassy Suites, St. Augustine again this year!
Selskapet har svart
Ed was very good communicator, easy to understand and patient. He answered all my questions very quickly, he was very knowledgeable with his job
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
4,4
Enestående
3k anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Scammers?
Reserved a hotel at great price, but when my confirmation came through they had taken fees for tax and services that nearly doubled my bill.
I then tried to cancel my reservation, but they didn’t recognise the booking reference and when I tried calling them the line went dead, and when I tried an alternative number I got emergency services..
A terrible experience from a US company.
It seems to me that they are scamming.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie P.
He was very helpful and pleasant
He was very helpful and pleasant
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very helpful courteous and polit reservations for vacatione
Very helpful courteous and polite
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
VOL MANIFESTE
Attention ils facturent des prix exorbitants pour une chambre comparativement aux sites officiels. De 220$ vous finissez a 330$ en taxes et charges diverses alors que le prix officiel est de 175 euros. Ne vous faites pas arnaquer !
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Amazing customer service !
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I feel very confident that I spoke with…
I feel very confident that I spoke with a professional. It’s reassuring to know that this extremely high level of quality still exists.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I dealt with Joe Efrain and he was very…
I dealt with Joe Efrain and he was very patient and respectful. He was a pleasure to deal with.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Representative Felix helped me with my…
Representative Felix helped me with my booking. Impressed with his customer service! He was very helpful and patient with me.👍. Thank you Felix!
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
They responded to my needs in a timely…
They responded to my needs in a timely manner with a friendly attitude
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Id like to talk to a human being not a…
Id like to talk to a human being not a bott, I think its a shamed how these machines are taking employment from a person who otherwise be employed.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
trying to spell my email.
Went great until trying to spell my email address! Mission accomplished!
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The agent was very polite and courteous
The agent was very polite and courteous
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Easy Flow
Booking Agent Kunal was patient and give me options. Booking was an easy flow
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great service and first impression.
Professional. Efficient. Informative. Wonderful first impression for your hotel.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Mike was super nice and answered all my…
Mike was super nice and answered all my questions and was just a pleasure to speak with.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Deedee S.
The young lady that helped me was…
The young lady that helped me was absolutely fantastic. Great sense of humor great personality and very pleasant
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservation.com to be a part of your travel plans!
Kindly,
Deedee S.
I could understand what you were saying…
I could understand what you were saying and you were every efficient.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservation.com to be a part of your travel plans!
Kindly,
Deedee S.
Associate was very polite and oarienty
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Svar fra Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.