Rentbycar Anmeldelser 127

SCAM claim tried to claim damages to vehicle: a) Without any proof and b) that did not exist (we had taken photos before and after).
We shared the before/after photos with the company, who have since gone AWOL and not replied to any communications. Have had to take this up with the credit card company to resolve sadly.
DO NOT hire a car from here unless you have several hundred pounds spare to pay for SCAM/FRAUDULENT damages claims.

UPDATE 02/09: After emailing their customer support team, they have replied with more detailed claims of the damages, but had clearly not inspected the before & after photos I sent them previously, showing that one scuff was present before the hire (and therefore wasn't caused by me), and the other mark they claimed did not exist at all (before or after).

Thankfully I had the good sense to take several before & after photos of the car as evidence.. but even with these, they are still trying to steal from and scam their customers. AVOID THIS COMPANY ENTIRELY!

Very bad experience when returning the car. 170 euro for few scratches UNDER the car. Only picture we could document, because under the car. What a scam!!!

Nos obligaron a coger seguro a todo riesgo

Buen trato

La verdad es que me trataron muy bien y los coches son super nuevos.

Voy a repetir en diciembre con ellos y la verdad es que muy tranquilo

These people are running a scam! When I returned my car, the woman checking me in immediately went for the front bumper and felt underneath, exclaiming that there were scratches and damages to the paint that no one can see. She mentioned several times that I didn’t have insurance for it or it wouldn’t matter and then tried to convince me it was fine because I could file to my credit card company. Nevertheless, they are clearly trying to squeeze money out of people. When asked if she had pictures of it before to show that it was not scratched, of course she had none and I had taken pictures around the whole car but never thought to take them underneath. I know better now! They know no one is documenting that and they have nothing to prove that you caused the damage but you can’t prove otherwise. $170 euros, more than the cost of the 2 day rental. Avoid these people at all costs costs. It will end up costing you more!

Se ponen tremendamente pesados con que cojas su seguro a todo riesgo, y realmente es lo mejor que puedes hacer porque si no lo haces, realizan un análisis del coche con lupa para cargarte cualquier cosa como un desperfecto. Es un comportamiento completamente abusivo. Tiene un punto de descaro diría yo. Una compañía a evitar.

I had no possibility to give lower!!!
This company is as many other reviews learned in criminal action to find anything when you return your car.
Don’t trust the man with the blue spectacles. He is the criminal to charge me €125 for a tip on a valve not noticeable but he found. His answer: “don’t worry. You will get your money back from the insurance company.
I will strongle advise my contractor, sunny cars, not anymore cooperate with this company.

Yes, they are still at it (in Bilbao at least:

Provide you with a shiny car and then scam you when return - the bodywork scratch found (after circling the car three times for damage) was so small it could hardly be captured on a photograph.
And then - strangely enough - three separate emails requesting confirmation of the repair having been carried out still remain unanswered.

And I almost forgot:
No signage at the airport to tell you where or how to collect your car, and then a very long wait for the shuttle bus to arrive.

On receiving the car their agent tried to make me pay double the trans border insurance until I presented my contract with Zestcarrental . Then immediately backtracked for half the amount. This already gave me an idea of how they operate I was given a chance to inspect the car and found to extra spots of damage which was reported and one of them photographed and added to the already noted damage report. The other spot of damage was deemed by their agent as insignificant and not added. This damage by the way was much smaller than the so called damage that I was supposed to have caused. Even if I had taken hours I and the agent would 99 out of a 100 times not have found the damage I was accused of.

The point is that we did not damage that wheel. They immediately deducted 100 Euro from my credit card. I returned that car in a spotless condition.

When I asked the agent who investigated our car to reverse the car to show that if the wheel was in a different position it was VERY possible for me and the agent to miss that very little scratch. We asked him to find the damage when the wheel was in a different position and he COULD NOT. He also agreed that it was possible to miss this but had to go ahead to charge us because that is their policy and he had to do his job. Just to add that it took him 20 minutes of scrutinizing to find this 5mm spot of roughness on the left front wheel rim.

I am definitely sure this is done to most of their customers. Some damage is always found on return of vehicles , they charge the customer without even a quote and never even have it repaired

In my opinion it is dishonest and unfairly making money off honest customers. Over 30 years of car rentals all over the world I have never encountered this type of operation

Muy mala experiencia, me mintieron ya el primer día, despues de avisarles por mensaje en el contestador y llamadas en las q nos aseguraban q no había problema con nuestra reserva por llegar más tarde debido a un retraso en el vuelo, al llegar nos dicen q tenemos q abonar 10 euros más por día, pq era un coche de mayor gama, pq nuestro coche se lo dieron a otras personas, y no tenían más similares al nuestro, cuando nos dan el coche, sin navegador, y nos dicen q nos arreglemos con el móvil, el depósito no estaba lleno, lastima de no acordarme de hacerle foto, pero si la hice al devolverlo.
Y después de todo ésto el último día les pedimos q después de todas estas molestias poder retrasar la entrega del coche para no estar tirados en el aeropuerto 4 horas, y su respuesta fue q ellos tenían q cubrir las reservas, les comenté q era lo mismo q nos había pasado al llegar y les dio igual. Así q si van a reservar con esta empresa mírenlo todo bien, yo lo volveré a revisar todo seguro , etc.

I recently rented a car at Bilbao Airport and had a very positive experience overall. While the company does have some room for improvement, the pros far outweighed the cons in my case.
Cons:
They were unresponsive to emails.😔
The website doesn’t allow you to manage your booking.🤨
There’s no phone number listed on the website for contacting their office.🥵
Pros:👍🏻
-The person at the reception was incredibly polite and helpful. When I asked about upgrading the car, the prices were very reasonable.
-They gave me a business card with their phone number, which made me feel much more confident about the service.
-The staff answered all my questions clearly and in both Spanish and English.
-The car was spotless and almost brand new.
-Their full coverage insurance was very affordable.
-The overall price was less than half of what other companies charged. (Big companies)
-The pickup office was conveniently located near the airport.
-Every small detail (like scratches and dents) was carefully noted when I picked up the car, even though I opted for full coverage, so it wasn’t a concern.
-Returning the car was quick and hassle-free—it took less than 2 minutes.
-The van to take me and my family was ready and took us to the airport straight away
-The pre-authorized money on my credit card was cancelled just 20 minutes after I dropped off the car, with no surprise charges.

I’m very pleased with the service and would absolutely recommend RentByCar to my friends. My advice? Save yourself a headache and go for the full coverage—it’s very affordable with this company and provides peace of mind.

Llenamos el tanque justo antes de devolver el coche y nos han cobrado 18€ porque según ellos faltaba combustible.

Abysmal experience upon returning the vehicle. 10 minutes late so charged for another full day's rental. In contrast to the collection, when they didn't want to help us verify the 20+ damaged items on the vehicle, the return inspection was microscopically surgical! They tried to blame us for 2 damaged hub caps until we showed them the video we took before leaving that proved the damage was pre-existing. Not so lucky with the windscreen, which we unfortunately only checked superficially when we collected the vehicle; the check in agent went straight to 3 tiny stone chips, which we are sure we didn't cause but of course without the evidence we can't prove - charged €662,67, luckily we have Zest Car Rental's top up insurance to cover it - I very much doubt they will repair it, and if they do it will be for nothing like what they have charged. Lesson learnt, one gets what one pays for, and the only way they can offer prices that undercut the market leaders like Sixt, Hertz, and Avis is to claw back costs by this unscrupulous way of operating - it is the cheap hire car business model!!

Fue una experiencia de 10

Nos gusto mucho el trato y los coches fueron nuevos en Bilbao es de las mejores opciones

Mein Tipp: Auf gar keinen Fall einen Wagen von rentbycar mieten. Wir haben ganz schlechte Erfahrungen mit dem Unternehmen gemacht.

They charge you 2 times for a full insurance!!

Pessimo, si inventano danni per fare pagare in più alla fine del noleggio. Mai più. Sconsigliato. Macchina che mi è stata consegnata anche sporca all’interno (cotton fioc usato in mezzo ai sedili e polvere ovunque)

Lucrano al momento del ritiro dell’auto. Se non hai accettato di pagare 140 euro per la assicurazione che ti propongono, ti trovano il danno che non esiste per addebitare la tua carta. Da evitare assolutamente

They try to find any invisible scrath to make you pay more. Avoid this company

Rented and paid for a medium SUV, stated to be Hyundai Tucson or the like. Got a cheap Dacia instead, but no discount, even though it cost Hald the Price and is a car I would never rent, it is very bad and discount. Never again, find another rental place.