Renewell Water Anmeldelser 

My experience with Renewell Water started off positively. The sales process was smooth, I was offered a good deal, and I was asked to send in videos of my sink area so they could confirm installation suitability. I was told everything was fine.
The first installation went well. The installer was tidy and professional. However, it was only at that point that I was told my sink setup would not allow for the separate filter tap I had expected. Instead, I would need to buy a triflow tap, something that had never been mentioned in advance despite me providing videos for assessment. It felt like an upsell, but I was given no real alternative if I wanted the system installed. Out of the two limited options offered, I chose the one most similar to my existing tap.
When the triflow was fitted at the second installation, my partner immediately raised concerns about it being extremely wobbly, but the installer dismissed this as “normal.” The next day I called to report the same issue, along with the fact that once I could actually use the tap, it was clear the design was impractical for my sink setup. Instead of a genuine discussion, I was repeatedly told “as per our terms and conditions, we can’t take the tap back.”
A third technician later admitted that the previous installer had done the job incorrectly and had not used the extra parts available to stabilise the tap. He fixed the workmanship, but by then my confidence was gone. I suggested paying for everything except the tap until a fair resolution was found, even suggested that likely I would be ok with it after a few days of use, but I was told I either had to pay in full or have all equipment removed, leaving me with a dismantled sink. Unfortunately, I had to leave urgently for a vet appointment, and under pressure, I paid in full.
Now I am left with a product I didn’t really want, which I was not properly informed about in advance, and which doesn’t suit my needs, a con essentially. I had been happy to recommend Renewell after the first installation, but after this experience I cannot. I have since escalated my complaint to the CCPC (Competition and Consumer Protection Commission) and will be pursuing it further. I hope Renewell changes how they handle customer concerns in future, because my experience went from excellent at the start to deeply disappointing in the end.

We have had the appliance for a few weeks now, and the difference it has made is indescribable. The water is amazing, the product works very well and props to the installer Dan who was world class.

Highly recommend!

Excellent from start to finish, efficient and helpful sales person, not a pit pushy. Unit installed within a week of ordering, at the specified time, by a very competent, friendly and experienced technician. Delighted with it ever since, would 100% recommend.

Excellent service provided, from the first phone call to the day of installation of the unit things were made so easy,would be very happy to recommend Renewll to anyone, you won’t be disappointed

Easy to arrange installation and pay .
Gentleman who came to fit the equipment was friendly, knew exactly what he was doing and explained everything .
We are very pleased with the pump and filter.

Fantastic company. I’m with them for years. Fast and efficient service.

Great support and make my water clean

Excellent technician and team

Excellent communication from Will from the first day I met him to the many WhatsApp messages after that to alley my fears of the system not fitting he was patient.
When he came to install the tap and filtration system everything worked out perfectly and I’m really happy with the finished look of the tap.

Very precise job, very nice technician.

Fast, helpful service. High quality products and value for money.

I phoned renewell water a couple of weeks ago to get some information about the water softener and was told all about it and persuaded to take the reverse osmosis also, I was worried about it fitting in under the sink so I rang the office a couple of days ago to be told that the guy I was speaking to couldn't answer my question, then I asked him could they move my washing machine and put it in the utility room to which I was told that he couldn't answer the question either and that Marc would ring me back yesterday, it wasn't great customer service in my opinion. I had no phone call as far as 12pm so I decided to ring them and cancel and ask for my booking fee of €100 back.

Friendly helpful staff with great products to back

Quick response, friendly person on the phone and Daniel was efficient, chatty and knowledgeable .

Great customer service thx Mark,, great product,, works brilliantly, I have the worst hard water in Ireland,, not looking forward to seeing my filters when there due to be changed easy to use, delighted

Very happy with product, installation completed in a timely way.

The process was prompt and the engineer, proficient.

Engineer very polite and did a great job.
Explained how the system works and when we shall need new filters.
So pleased with service.

Quick clean service and helpful with advice of aftercare