Culligan Ireland Anmeldelser 

Shockingly poor after sales service. Trying to book an annual service for several months. Managed to get an appointment scheduled, engineer arrived 4 hours early, when no one was available to meet him. Since then despite multiple calls and emails ive been unable to get the service i paid 180 euros for. Shameful way to be treated as a customer. Friendly advice? Shop elsewhere

They don't answer phones or emails, absolutely zero customer service. Rang 3 numbers waiting 10 minutes on each call and then cut off. Delivered wrong quantity of salt bags with the service. A week from the service and still no salt. I eventually got through to customer service and they were going to check why I haven't received the salt and why am I not getting 9 bags that I've been receiving the last few years. Surprisingly no one has rang back.

Very bad after sales , offered call back and home visit many times still not responding and product is not working, not recommended.

I’m posting this publicly because, despite multiple emails and phone calls, I have still not received a proper response from Chloe, your Head of Customer Service.

Our water filtration issue has now been ongoing for around three years, and we are still experiencing discoloured water. This has caused us a considerable amount of unnecessary stress and frustration.

My last email asking for an update was sent on 26th August and was not replied to. I have also tried following up by phone, but I am still waiting to be told what is actually being done to resolve the problem.

I would much rather have dealt with this privately, but the lack of communication has left me with little option other than to post here.

Could someone please contact me with a clear update on what action is now being taken to get the system working properly and provide consistently clear water?

In Response To Your Reply.

Thank you for your response.

Unfortunately, this does not address the issue.

I have already been trying to resolve this directly for the past six weeks. I have phoned and emailed repeatedly without receiving a proper response. On several occasions I have been told that someone would contact me that same day, but nobody has.

My usual email address also now appears to be blocked, as messages sent from it are bouncing back. Emails sent from a different address do go through, but they still go unanswered.

I have also been trying to get a response from Chloe, your Head of Customer Service, without success.

Your reply here appears to be a standard copy-and-paste response directing me back to the same support channel I have already been using unsuccessfully for weeks. That may give anyone reading this the impression that the matter is being actively dealt with, when in reality I am still waiting for someone to take responsibility for it.

This issue has now been ongoing for around three years and the lack of communication over the past six weeks is simply not acceptable.

I am asking for a manager with the authority to deal with this properly to contact me directly and provide a clear explanation of what action is now being taken to resolve the ongoing water quality problem.

There was problem with the intial install as the tech was unable to explain the role of the various pre-treatment filters. The install did not include a sediment filter which has led to the pre-filter clogging up quickly. Culligan has not corrected this to date. Additionally, I have scheduled service calls on two occassions, and both time the technician was a no call/no show. Culligan was very responisve when I was buying our home water treatment system, but as soon as it was installed the service was non-existent. The after sales support is terrible!

I cancelled this service in Jan 2026, but payment continued to be taken from my account, I returned all items and to date i am still waiting for the refund for those as well as the refund of the money that was taken from my account. I am writing this review after countless emails as well as phone call, just to be fobbed off each time and I feel this is the only way I can get through to this company, is to start posting a review on any platform that I can; it might get their attention and i might get my refund eventually

Was very happy with Celtic Water but the service has fallen off a cliff since Culligan took over.
Simple annual service job. Engineer didn't show and they then claimed he had. They'd recorded it wrongly as having happened and refused to me believe because "Computer says ...". Took three phone calls to sort this out and rebook the visit. And then their accounts team chased four times for a payment I'd already made. Individually, everyone was nice enough but they obviously don't talk to each other or else urgently need a new IT system. The impression is of a shambles behind the scenes.

❌️❌️❌️❌️❌️❌️AVOID AT ALL COSTS❌️❌️❌️❌️❌️❌️❌️
Had a service on 31 July 2026. Two hours later I had a leak from the third filter on the unit
This has been a constant problem since I got this system in from Culligan around 4/5 year's ago. I phoned Tuesday 4th August 2026 and was advised someone would call out on the Friday 7th August 2026
I refused to wait that long and advised I wanted someone to call the next day 7th August 2026
At 2pm the next day I phoned Culligan and asked what time was the technician calling at. I was passed to three people and left hanging on for 15 minutes
The person I spoke to in customer service gave me no solution she advised that I was booked in but the engineer wouldn't be able to call that day. I advised her I had take the day off work because they couldn't give me a time slot when the technician would call. I'm also not paid when I have to take a day off work
She told me that I could bypass the system and turn off my drinking water and to buy bottled water till they could get out to fix it .... I refused and it's lucky I did so
She told me someone would call Thursday I advised i had to work could she give me a time slot as I couldn't afford another day off work without pay .... she said she couldn't give me a time slot
She advised she could squeeze me in on Friday after paying €180 for a service. She kept informing me the call was been recorded. So I had to take another day off work with no pay and sat in the house all day waiting for someone to call. No one called and no message or phone call to inform me of this ... lucky I refused to by pass the system and turn my water off
I sent two emails of complaint that evening informing Culligan Water that they had 5 working days of this email to fix my leak or I would be taking legal action. I also sent the same email in a registered letter. I still have got no response from Culligan
I have reported them to the CCPC ( Consumer Rights)
I contacted another company explaining my situation but they advised they couldn't take on another company's dodgy work as they stand over their own work 100% and advised that my water system should have been checked for leaks by the Culligan technician before he left my home
I am now taking legal action against Culligan Water for damages and loss of earnings. I had to put a piece of thick wood under my water system to stop water damage on the floor of my kitchen press together with a cloth wrapped around the leaking filter because of Culligans atrocious workmanship.
So I booked in for a service and ended up in the courts
I hope this review stops other people from going into the nightmare I've had from this company. It should be shutdown
I'll see you in court

We have been trying to get water and no one is delivering to us for the last two months over summer when we needed it the most. The set up and customer care has been terrible all along. We have paid the full amount of rental for our 24 month period and want to end the contract with 10 months remaining. However, they are trying to charge an extra €280 "buy out" fee. So on top of not refunding our €280 for remaining time (€28 x 10 months), they are seemingly adding an extra €280 buyout fee on top. It is very difficult to talk to anyone to get an explanation for where these fees come from, despite repeated requests for a call to sort it out. If anything, the seem to have breached their own contractual requirements to perform their obligations with “reasonable care and skill.”

Avoid this company if you can. Installation was done incorrectly the first time - a filter was missing - and it took weeks to get that fixed. Now the motor has failed and the drinking water tap is extremely loud, like a tractor running, every time it’s used - my house currently sounds like a factory. A technician came out, spent about 5 minutes, confirmed the motor needed replacing, but didn’t have the part and said he’d need to return - despite me having sent videos to the company beforehand showing the exact issue. No time window was given for that visit, or any follow-up since, and the issue remains unresolved. I’ve had to take time off and arrange for someone to be home for these visits, and I’ve had to repeatedly call the call centre myself chasing updates with no one proactively contacting me. I also sent a formal written complaint and got no reply. Consistently poor communication, unprofessional service, and long delays at every stage. Would not recommend.

The unit broke in the first year and they tried to say it was not under warranty, 6 months later having another issue. It turns out they sell their own units so no one else can supply parts or service them and i'm locked into a annual service with them. I would have been better to get an independent unit fitted by an independent installer. Install itself and unit is good when working.

1.,was over charged €260,
It was only 1 water softener service and 5 bag salt.
It was a terrible service technician came and as per him job done in 2min what actually service is that , no water test done, no cleansing of softer or checking done ,no salt even filled in tank just looked at the machine and set for a rinse 
And deliver 5 bag salt , you guys are scam ripping of people €260 for above action 

Very disappointing 
Don’t be scammed avoid them

I arranged an under the counter kitchen filter a couple of years back for my elderly parents. It gave nothing but trouble from day 1. Culligans contacted me about a yearly service recently which was set up for 18th June. They then cancelled the day before or the morning of the appointment on my now widowed mother after she had cancelled her plans for that day. I then called after the 18th June to ask for the equipment to be removed as it has been nothing but trouble and that we did not expect to be charged for the removal. The engineer rocked up yesterday, removed the device and charged my elderly mother €150 for the 'service'. I also asked for a call back from management a couple of weeks back which never happened. Nothing wrong with the on site engineers but extremely poor office management and middle management who like to take advantage of elderly customers. From the wait time on their customer complaints line to the reviews below, it appears I am not alone in my views of this highly inept, disorganised and highly untrained business.

Waiting over 2 and half weeks for water for office. Told they are out of stock and don't have enough staff. Not good planning for summer weather.

We just had one of your service engineers (Karl) in to collect a water cooler unit and he was absolutely fantastic and a pleasure to deal with. He is a credit to Cuilligan water.

Fast, efficient and friendly service from John. Highly recommend

Initially got Culligan to install an RO system and Water softener, no issues worked well and was happy with the install.. come time for a service, I've now had it canceled on me and I'm now waiting over a month to get the filters changed on the RO system.
The initial appointment the technician turned up and said he didn't have the filters for our RO system in his van, surely this should be checked before turning up to a customer?
I've range multiple times and been told they are sourcing the filters and will get back to me and I've had to ring back to get this resolved.
It would be less hassle and quicker to just install and look after the systems on your own..

John was very friendly and helpful as always when delivering our water. He always checks we have enough before leaving.

Customer service is very reliable. Very timely deliveries, and we've had knowledgeable and helpful technical support.

Paul is absolutely brilliant. He is always so accommodating and efficient. His politeness, attention to detail and willingness to help in all he can are particularly noteworthy. A wonderful representative and employee of your business. Lorcan Browne, Principal of Coolgreany NS.