Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee. I have collected items and had items de... Vis mer

Vurdert til 5 av 5 stjerner

We were in need of new tumble dryer, stumbled upon renew to you, great price! Dryer arrived well packaged, works perfectly, will definitely use again for other items if needed.

Vurdert til 1 av 5 stjerner

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally... Vis mer

Vurdert til 4 av 5 stjerner

I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Hvitevareforretning

Skrevet av virksomheten

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

125 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 81 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Easy experience

Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

5. februar 2025
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Svar fra Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Vurdert til 5 av 5 stjerner

Whole process was very good

Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

4. februar 2025
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Svar fra Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Vurdert til 5 av 5 stjerner

good product, quick delivery, easy

the product I ordered was in excellent condition as described it would be, easy to install, and the delivery people were great. would definitely buy from this website again!

4. februar 2025
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Svar fra Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Vurdert til 5 av 5 stjerner

Excellent communications

Excellent communications, prompt delivery. Fridge freezer as described, one very happy customer. many thanks

6. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Renew2u

Thank you for taking the time to leave feedback. We are happy that you are pleased with your purchase.

Vurdert til 1 av 5 stjerner

Put in the wrong address by mistake and…

Put in the wrong address by mistake and they wouldn't change it and wouldn't deliver to my son address shocking service would not recommend to anyone

12. januar 2025
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Svar fra Renew2u

Hi Jason,
We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.
I am sorry for the inconvenience that this matter coursed you ,it was never our intention to make things difficult.
Kind Regards
Renew 2 U

Vurdert til 5 av 5 stjerner

Great service during the holiday…

Great service during the holiday period; good communication when they resumed from their break and speedy delivery

26. desember 2024
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Svar fra Renew2u

We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.

Vurdert til 4 av 5 stjerner

Lovely product good service.

Lovely product good service.
But ıs come wet Paket. Also wet inside is well.

13. desember 2024
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Svar fra Renew2u

We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.

Vurdert til 1 av 5 stjerner

Absolutely Shocking Service

Absolutely Shocking Service

I ordered a £500 fridge from Renew 2U, with an eye-watering £100 delivery and collection fee. You’d think for that price, they’d offer flawless service. But instead, it was a complete mess from start to finish.

Communication? Nonexistent. I was left chasing them, with barely any updates on my order. For the price I was paying, I’d expect at least some kind of customer care—none. The lack of professionalism was astounding, and frankly, it made the whole process more frustrating than it ever needed to be. They refused to collect my old fridge because they said it had water in it (it did not). They also refused delivery unless I sign a waiver to say any damage they cause is my fault!! Unbelievable.

When you’re charging premium rates for delivery and collection, maybe try actually delivering decent service. I wouldn’t trust these guys with a paperclip, let alone a major appliance. Save yourself the headache and look elsewhere. Disgusting

6. november 2024
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Svar fra Renew2u

Dear by Rob James,

We’re truly sorry to hear your experience with us didn’t meet expectations. Clear communication, professionalism, and quality service are key priorities for us, and it’s clear we fell short. We understand your frustration regarding the collection of your old fridge and the waiver requirement. These policies are in place to ensure smooth deliveries, but we acknowledge this could have been handled and explained better. We also regret the lack of updates, which caused unnecessary stress. Please know we are reviewing this situation to improve. We’d like to make things right—please contact us at 0191 933 9933.

Thank you for your feedback

Kind regards,
The Renew2U Team

Vurdert til 5 av 5 stjerner

Washing Machine

Washing Machine
Very happy with my washing machine purchase. Had a small indent which is hardly visible but it showed a great cost saving.

Easy purchasing process and got a call with an update on timing for delivery.

23. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing worry free after sales experience

Highly recommended. Have bought twice from here on eBay. Used the guarantee service twice now. No fuss, no quibble understanding customer service. The most recent time they did it out of good will. Always very quick replacements. The people on the phone/chat know their products and stock and give you a solution right away.
I will always check here before purchasing anywhere else. I always recommend to friends and family looking for an appliance. It’s not often that you can do good for the planet, save money and get the best after sales care!

21. oktober 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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