relay.delivery Anmeldelser 

Instructions were clear to leave the delivery at the Back Door. 3 times now it has been left at the front door,which has several steps. Packages can been seen clearly from the pavement and road. Trying to get in touch with relay is inpossible.

this company have forced entry onto my property and broken the locking mechanism on my electric gates and i have sent numerous emails to them but they have not replied to any once i sent them the CCTV footage!!

Please read below as I have contacted you on numerous occasions and you have failed to get back to me, Please get the sorted otherwise I will take the legal route with your company!
I am writing to bring to your attention a serious incident involving one of your delivery drivers, which has compromised the security of my property. Please find attached the CCTV footage that clearly shows the driver forcing open my gate. In the video, my daughter can be seen confronting the driver, who admits to forcing the gates open after ringing the intercom but not allowing adequate time for anyone to respond. Instead of waiting, the driver proceeded directly to the gate and applied force, resulting in damage to the ram locking mechanism. As a result, the gates can no longer be securely shut, making it alarmingly easy for anyone to simply push the gate leaf open and access my property.

This situation is particularly frustrating, as I had already provided your team with the code needed to access the gates safely and without causing damage. The driver’s actions not only ignored this protocol but also directly led to a loss of security for my home.

Due to the extent of the damage, I have had to purchase a new gate ram at a cost of £390.19, in addition to hiring an engineer to install it. I believe it is entirely reasonable to request reimbursement for both the replacement part and the installation costs, given the circumstances and the clear evidence provided.

I have forwarded the CCTV footage to you for review, using the address listed above. I hope you will address this matter promptly and take steps to prevent similar incidents in the future. Thank you for your attention and understanding.

Kind regards,
Rob Lambert

He was very considerate to our property and very polite

Very disappointed with the delivery service!!!

Would give 0 if I could. Parcel was out for delivery for 3 weeks, randomly showed up one day with the packaging completely ripped apart and items damaged. Absolutely no response from their customer service team. Avoid at all costs.

I cannot express the disappointment and disgust at the service. THREE of my orders have been lost by relay. My address is easy to find. I have never had any problems until Relay were used. All 3 of my packages have been delivered to random addresses. DO NOT USE THEM

Have had 3 deliveries in the past few weeks. In each case the driver was seen to be wandering round by our back gates (a completely different address), despite having our correct address and a photo of our very obvious large front gates with post box attached. They need to employ drivers who can read!! Only got my parcels as they were seen by neighbours wandering round! Definitely wouldnt recommend!!

Badly damaged boxes. Driver didnt bother to knock on door. Wouldnt use through choice but this was via Amazon.

Parcel not updated, a week late, it's an item that is unique. No response from customer services. Wont be using again.

Don't be lured by the low prices as Relay are shockingly bad. A parcel sent via Vinted has now taken 12 days and counting with no movement on the tracking page and no updates when you enquire, merely informed it's "delayed". Emails receive no replies and the chat function on the website seems to have been disabled too. This is my second experience with Relay.. one as a sender and one as a receiver, both negative. I will not use these again.

Absolutely rubbish. Keep losing parcels and marking tracking as "delayed" I wish Temu wouldn't use these.

Relay are awful. My last 2 experiences with them has been I get a QR code to collect my parcel only to be told by the shop it’s not there! Then get another QR code to collect it ? How can I collect it when it’s not there?
The system obviously doesn’t work or the delivery men are giving out collection information wrong. Either way they are terrible.

Delivery driver came to the house and instead of knocking or ringing the door bell, opened our front door wide open then slammed it shut, we thought we were being broken into, door unlocked cos I had just come back. Very horrible and no complaint system for Relay? Wtf

Terrible. No updates or whatsoever, parcel's been sitting with them for weeks and no one's responding!

Rubbish. They lost 3 of my parcels I sent in the last couple of months. Would not recommend. Very disappointing.

Why do you give the same time 10.35am - 2.35pm for a delivery and then deliver the parcel 5 hours later. It happens every time, same time, same message but never arrives at these times.
I wish ASOS would stop using your company.

If your unfortunate enough to have a parcel with relay, expect for it not to arrive.

I have had 3 parcels with relay and 2 never made it to me, there is no way of speaking to anyone at relay, just an online form that promises a reply within 72 hours which dosnt happen!!

What’s the point in paying extra to get a parcel delivered to my home address when they deliver it to the last known pick up point. Impossible to get hold of anyone to dispute this.

Ordered an item off Vinted and only paid £1.20 for delivery. Read review’s for Relay and wasn’t hopeful for item arriving. Parcel arrived and collected. I’m chuffed it come, took a little longer then other carriers but I have me parcel!

Horrible. Despite of requesting to deliver my parcel to the concierge, 3 times, parcel was left in the public entrance, over 200 apartments and various notices to do leave any parcels in the area. Useless company. Never again.