relay.delivery Anmeldelser 

If your unfortunate enough to have a parcel with relay, expect for it not to arrive.

I have had 3 parcels with relay and 2 never made it to me, there is no way of speaking to anyone at relay, just an online form that promises a reply within 72 hours which dosnt happen!!

What’s the point in paying extra to get a parcel delivered to my home address when they deliver it to the last known pick up point. Impossible to get hold of anyone to dispute this.

Ordered an item off Vinted and only paid £1.20 for delivery. Read review’s for Relay and wasn’t hopeful for item arriving. Parcel arrived and collected. I’m chuffed it come, took a little longer then other carriers but I have me parcel!

Horrible. Despite of requesting to deliver my parcel to the concierge, 3 times, parcel was left in the public entrance, over 200 apartments and various notices to do leave any parcels in the area. Useless company. Never again.

I never have a problem with any of the other delivery companies
My buyer received an entirely different parcel to the one I sent
The owner of the shop has said that others have had the same problem
Sortoutyou problems Relay!

Left a parcel on my doorstep in clear view of passers-by DESPITE very clearly articulated instructions NOT to leave on the doorstep, behind the bin, or anywhere else unattended, but to hand to the designated neighbour.

This is my second bad experience in almost as many deliveries from this company, so I will definitely be seeking out retailers who DON’T use RELAY in future.

Horrendous!!!!
Waiting for my parcel to be picked up,
Now it’s been 8 days but the shop won’t give it back as he won’t get payed and keeps saying next day.
Going to check again tonight , if it hasn’t gone I’m going to cancel….
Then hopefully send myself
VINTED what are you doing promoting
“RELAY”
Will probably close my Vinted account as this is going to lose me a buyer

Your delivery driver got out car didn't knock on door or ring bell i seen this for myself i even shouted from window said he didn't see bell this second text he has done this
Time of delivery was 1 57

Relay part2/ so say attempted delivery 5 times . Rubbish home every time + camera focused on gate .They say they are sending it back to seller well that's china .they could not deliver to me in Bristol let alone china

I haven’t received my package and it’s says delivered

Do not respond to messages, missing item, they are not interested in customers. Avoid at all costs it you want to see your parcel. I will not be using this company again.

Worse parcel company ever stay away they are scammer

This company likes to confuse the customer, by sending email’s about your delivery, but wants you to come and collect, your company is a delivery service, I do not like to receive email after email telling me to collect my parcel, even if it is “just round the corner “ if I want to collect then I would do so without being coerced into doing anything. JUST DELIVER.

Good fast service. Better/ faster than evri.

Absolutely avoid at all costs...ordered vinyl through Vinted and ended up with Primark Disney PJs. This cheap delivery service is unreliable and shouldn't be trading. Have kicked them and also Vinted into touch now as both as bad as each other. Vinted back up service is just as bad....extremely poor customer Service

The worst delivery company in the UK. Not once had a successful delivery from them. I don’t think they actually attempt delivery. Your parcel is ALWAYS available to be collected from one of their drop off points. Absolutely farce of a company

If you use this courier, don't expect any support if something goes wrong.

I left my parcel at one of your designated drop-off stores for shipping, but the store lost it. I reported the issue immediately and provided photographic evidence to show that the parcel had been dropped off. Despite this, no meaningful action has been taken, and I have received no resolution or compensation.

This level of customer service is unacceptable. Sellers rely on your platform and your approved shipping partners, and when a parcel is lost after being handed over correctly, the responsibility should not fall entirely on the seller.

I expect this matter to be investigated properly and resolved as soon as possible.

Absolutely useless. Sent a package last Sunday still not been delivered by Saturday the following week. Tracking says could be another MONTH. Won't use again CRAP

Relay is the worse courier in the UK. They should not be allowed to operate. Late deliveries, inadequate attempts to deliver. Useless.

Do not use delivery people are miserable, un pleasant people and just throw the parcels at the front door. No respect any of them, Terrible company