regalmaison.com Anmeldelser 

Door sign faulty and they won't respond with a refund.

Translating pens are fraud and don’t work as advertised. Company ignores emails so you have to claim your money from Pau pal or your bank.
I wouldn’t recommend.

Please be warned do not deal with this seemingly bogus company. They took my order in Nov 2024, claim they delivered it to my intended giftee Dec 26 2024, but they didn't. No notice of delivery or confirmation mind you. I have written to them several times it will be February 2025 in 3 days. Their email mssgs claim back ups in delivery, there is no Customer Service phone number and only the same "online Customer Service" text messages. I am still out of my money. I tried to purchased the framed Custom Art Moon Phase item. I have little hope of satisfaction and getting my money back. Christmas has come and gone and I want my money back. Fat chance! I plan to report them to the BBB. I am so angry at myself for not checking the many, many complaints/reviews of disappointment from previous buyers about their experience before I, too, was suckered.

Die Ware ist gemäß Tracking seit 75 Tagen im Transit und wurde nie angeliefert. Im Shop steht Leistung "fulfilled". Die Mitarbeiter antworten nicht!
Bestellt wurden 2x Wasserdichte orthopädische Schuhe für gesamt 120 EUR

I ordered a gift in November for the solar house number. It was supposed to be a Christmas gift. However it still has not arrived.
Paypal was contacted, according to the info I was forward from them it is scheduled for delivery in April.

Do not buy from this company as they are a rip off.
Sold me a plaque with just my door number for £35 when I could have got my young child to make me something that resembled this for less than a fiver.
When I emailed them to say they had missed my street name on the plaque they said it was my fault as there was no street name, despite me 100% typing it in. They have refused to send me the correct order. Total disgrace, save your money and don’t buy from this company!

Ordered a translator pen from this shop.
It was advertised on social media.The pen I got and the one the shop is advertising on social media are similar but not the same . I ordered it because on video it had one specific language and the pen they send it to me didn't have.
I wrote an email about my disappointment and how could I return the product.
The answer was they investigate this but no guideline how to return the product and it's been nearly 2 months since I ordered this pen.

This company are a joke on ordering a solar street sign i realised immediately that i had mistakenly ordered the wrong colour so i emailed them within 5 minutes of paying for to request the change & i got a reply 24 hours later saying due to operational procedures it could not be done.
As a consumer surely i am within my rights to either make a change or cancel the order & get a refund!!!!
I emailed them back & have not received a reply absolutely appalling customer service!!!!!

I bought the titanium cutting boards. They were to be taken on a trip as a present but shipping took 2 months which is way too long and arrived after we got back… eventually.

Emailed for an update never got a response.

Lack of product information not really sure what they are made out and edges were rough and not finished nicely.

This company or should I say, scammers, deserves zero stars. I ordered a translation pen, but it didn't work. I reached out to them via email, and they requested a video showing the issue, which I provided. They admitted the pen was faulty and promised a replacement. However, after waiting three months with no updates, I asked for a refund. They refused. Since then, they have completely stopped responding to my emails. Avoid this company at all costs.

Update - I have now just had a response and they are sending out a new moon with the correct moon phase for the date.

Really gutted with the moon picture I purchase for my husband. The moon is not accurate for his date of birth they have just put on a full moon and this was not the moon the day he was born. I have sent two emails and contacted them through messenger and this is now a week with no response. I sent pictures of the correct moon phase alongside the picture of the moon they sent me and had zero response. Very disappointing as my husband loves the moon and I had hoped it would have been a really special gift for him.

Ordered a house number marketed as a fancy one, with back led lightning, aluminium frame...
In reality I have received (after more than 1 month of waiting) - a crap cheap piece of plastic with a led sticked with double adhesive tape on the back. A total scam. D

Took very long for the order to arrive 2-ish months, I ordered street and house number illuminated with LED. It arrived and is very small, no one would be able to read it from a distance, led illumination doesn't work, or, solar is not charging. LED’s are not encased so if it rains outside on the sign, it wouldn’t last two rain storms. Either way, wouldn't recommend. Not gonna put it up on my house, straight to
trash.

no star….
I placed an order in October 2024. It is now Jan 2025 and dispite emailing them
Numerous
Times I have yet to receive my order.
I have asked now for a refund but have received nothing. This site is a con.
Please don’t purchase from them. This was meant to be a Halloween gift for my son in his new house….

Ordered the Moon product on 6th Dec 2024 for a Christmas present. It arrived a month later, too late for Christmas, despite reassurances after I chased it up. The item arrived with a broken frame which is not surprising as it is made of compressed card and the glass isn't glass, it is perspex and not particularly clear.
The printed moon and text were OK. This product is poor quality and not good value for money. I suspect the reviews on their site are not genuine or honest.

I finally got one of the two gifts I ordered 3 weeks after Christmas but still waiting on something else. Don’t understand why they aren’t delivered together. Really hoping it still comes as it’s for my mum

Please save your money and time-the smart pen scanning dictionary pen does not work! It fails to connect to even a strong wifi signal. I purchase for the only reason, Lithuanian language, but it does not work on speech translation-Lithuanian language is not on the list. I cannot return it, because they have a policy stating only unused and in the original packaging items can be returned. So please, stay away from this company.

Horrible service! I ordered my product way in advanced to receive by Christmas. They took longer than expected got delivered the day before Christmas. It was no use to me then and wanted to return it and they said I couldn’t. This place is a joke. I would stay spend my money else where in the future!

I finally had a response from Regal Maison.
The cardboard was a covering for the real item. It was extremely difficult to remove, but once it was off, we had what we had ordered.

Absolutely Terrible!
I placed my order 59736 for a personalised solar modern door plaque on 6th December.
The item arrived on 27th December. Well, the item should have been 'metalic black', what I received was brown and made from cardboard!
I have emailed regal maison THREE TIMES since I received the item; I have not had one response.

Lead time, three weeks - 3 stars
Item - 4 stars,
Customer care - 4 stars, lead times are very long.

Such poor customer service and pricing is ridiculous as found the same item much cheaper!