Redbus Anmeldelser 

In red bus app, timings were different from the ticket I got in mail. When I tried to contact about this issue, customer service person has ended the chat in between without the solution and I called red bus customer service they have repeated same thing about bus timings 3times, first they said the timing in app and later after checking about timing, changed the timing which I got in ticket and said they will connect to some support person, but said now it's busy can't connect and ended the call, first time I tried to book, faced very bad experience.

Highly disappointed, bus was one hour late and no support was provided till now.

Worst experience with redbus..for any emergency if you try to contact redbus ...you will die before call connect.

I tried almost 10times to reach atleast customer care..but no use. I couldn't connect ,then why we need to use redbus app.

Extremely disappointed with my redBus experience today.

I accidentally selected 10 September instead of 11 September while booking my Goa → Bengaluru ticket. I caught the mistake several hours before departure and immediately contacted support.

I wasn't demanding a free cancellation. I literally offered to pay the fare difference and rescheduling charges to move the ticket by ONE DAY.

Response: No reschedule. No refund. No alternative solution.

What's the point of contacting customer support before departure if they cannot even attempt to help with a genuine booking error?

@redBus_in please escalate this. I'm happy to accept a reschedule, travel credit or reasonable partial refund. I just want a fair resolution.

I just want tell others if you travel I recamand red bis

The busvwas delayed by 3 hours yet redbus was not bothered to indorm us they said we will call u but nver called even once. Multiple times i called redbus for drivers information but they couldn't provide
I missed my train inspite of telling the driver i have a train to board he always reply yes we will reach in a very rude way
Disgusting service . Please do not use this app or platform

I am extremely disappointed with my Starline Bus journey.
My ticket was booked for Chikhli to Ahmedabad on 09/09/2026, with a scheduled departure time of 2:30 AM from Kodiyar Katiywadi Dhaba.
I reached the pickup point on time with my wife and small child, but the bus did not arrive at the mentioned pickup point. I continued waiting, and even at approximately 3:20 AM, there was no proper pickup or clear information.
Travelling with a small child and wife at this late hour made the situation extremely stressful and unsafe. If the bus was delayed or the pickup location had changed, I should have been informed clearly in advance.
PNR: 198381
Bus No.: AR-01-V-1006
Scheduled Time: 2:30 AM
Pickup Point: Kodiyar Katiywadi Dhaba
I request redBus and Starline Bus to investigate this matter seriously and provide an explanation and appropriate compensation for the inconvenience and distress caused to my family.
Extremely poor service and very disappointing experience.

⭐ 1/5 — Absolutely Disgraceful Experience

This has been one of the worst booking experiences I have ever had.

I made an instant booking, and the system selected/entered the wrong travel date on its own. I immediately tried to correct it, but even after entering the correct date, the system again showed the wrong date. This was clearly not my mistake.

The most frustrating part is that I raised the issue within minutes of making the booking, yet RedBus simply refused to make any meaningful correction, reschedule the ticket, or provide a proper refund.

Taking money from a customer and then hiding behind rigid policies when the problem occurs within 10 minutes of booking is absolutely unacceptable. What kind of customer service refuses to help even when the issue is reported immediately?

Honestly, this entire experience feels extremely unfair and completely customer-unfriendly. You pay your money, face an issue that isn’t even your fault, and then you’re basically told that nothing can be done.

RedBus seriously needs to fix its booking system and customer support. A company handling travel bookings should be solving problems, not making customers suffer for them.

Extremely disappointing. I would strongly think twice before using RedBus again. My contact no 8934978672

The travelling was good and comfortable but switches were lose connections other than that everything was good

I would give 0 stars if I could but 1 is the least that's technically possible. Horrible service. The bus was 6 hours delayed and they were onboarded random passengers and stopping for hours without any communication with the AC switched off for prolonged periods in the AC Bus. The food/washroom stops were horrible and there was no apology or compensation provided despite the massive delay. Absolutely horrible, please save your time and money and book the ticket somewhere else with a different bus operator.

The worst travel expirience i had with red bus. I booked a single sleeper bus but when the bus reaches they said the bus is fully double sleeper you have to adjust. Secondly the whole sleeper seat was wet due to ac vents. And they were asling to adjust

The red bus is the worst bus i have ever seen in we have booked 6 seats from haldwani to dehradun for 30th August and today we are traveling to dehradun the departing time was 9:30 and then message came suddenly that bus was canceled at just end they did this and the bus was not canceled they just did because offline people give more money at that time of booking

⭐ 1/5

Honestly, I am extremely stressed and disappointed with redBus. I had a Delhi–Ahmedabad bus booked for ₹2,500. Due to an emergency, I informed the bus operator at around 3:30 PM, before my 4:50 PM departure. Still, redBus keeps calling me repeatedly just to say, “Ma’am, we cannot do anything.”

If you cannot do anything, then WHY do you keep calling me? After all this stress and repeated conversations, you are offering only ₹300 out of ₹2,500 as an exception? Seriously?

I am not asking for special treatment. I am asking for a fair resolution considering that I informed the operator before departure. This entire experience has been extremely frustrating and mentally exhausting.

I genuinely hope redBus reviews this case properly. If this is how customers are treated during emergencies, I will have no choice but to raise the complete matter on social media and consumer review platforms.

Worst Travel Experience Ever!

The operator cancelled the bus, but I still did not receive my refund. Despite contacting customer service, there was no proper response or resolution.

This is completely unacceptable and feels like customers are being taken for granted. If a bus is cancelled by the operator, the customer deserves a full and timely refund.

Very poor customer service, terrible travel experience, and absolutely no accountability. I would not recommend this service to anyone.

Chor hai sale red bus and mahalaxmi bus wale no professionalism jahil hai sale sab ke sab na bat karne ki tamij na kuch sale ticket cancel Kar ke high rate me sale Kar detevhai very very 3rd class services

Route and pickup point not updated. Actual pick up point was one kilometre ahead of the one shown on the map. Live tracking of the bus continued to show the wrong pickup point. Thankfully I checked with the agency nearby who confirmed that the bus won’t be coming there. I called the conductor who confirmed the actual pickup point and thanks to a passerby who dropped me on his scooter that I was able to catch the bus.

Redbus and Prasanna Purple should update the route to avoid such inconveniences that could actually result in someone missing their bus.

Worst offers and extremely poor service. Misleading offers, zero customer support, and prices are always higher than the market. It feels more like a marketing gimmick than a service focused on customers.

Extremely disappointing experience with RedBus & Raj Ratan Travels

I booked my Mumbai to Indore journey (approx. 12 hours) through RedBus. While selecting the bus, I specifically relied on RedBus’s Comfort Rating of 9.1/10 and therefore chose Raj Ratan Travels.

The normal fare for this route was around ₹1,600–₹2,000, but I paid approximately ₹3,130 (₹2,600 + ₹530) because I was willing to pay extra for comfort and safety. I am a claustrophobic patient, so for a 12-hour journey, comfort was not a luxury for me—it was a genuine requirement. I trusted RedBus’s rating and expected a safe and comfortable journey.

But after boarding, the reality was completely different.

The AC in my cabin was not working, the cabin light was not working, and Wi-Fi was also unavailable. I immediately contacted the bus operator, but I did not get any meaningful resolution.

Since I had booked through RedBus and had specifically chosen the bus based on RedBus’s comfort rating, I contacted RedBus customer support expecting them to help.

Unfortunately, the experience became even more frustrating.

I was repeatedly told things like:

- “We are trying to contact Raj Ratan Travels, but nobody is answering.”
- I was initially offered ₹310 compensation (10%), although I could not find such a 10% compensation policy clearly mentioned on my ticket or while booking.
- I was then told that a supervisor would call me within 1 hour.
- After waiting around 1 hour 30 minutes, I had to call again myself.
- Then I was told the supervisor would call within 10 minutes.
- Another 30 minutes passed, and again nobody called.
- Finally, after I contacted them again, I was told that an investigation team would look into the matter and I would receive an update within 48 hours.

Honestly, what am I supposed to do during a 12-hour journey while sitting in an uncomfortable/non-functional cabin after paying a premium specifically for comfort?

More importantly, what if my health condition had worsened because of the situation? Who would have taken responsibility?

I paid extra because I trusted RedBus’s Comfort Rating. If the actual facilities do not match what is represented on the platform, then customers are being encouraged to pay a premium based on information they reasonably expect to be accurate.

The most disappointing part was not only the missing facilities—it was the lack of ownership and support when I reported the issue.

As a customer, I should not have to repeatedly call, wait, explain the same problem multiple times and chase the company for basic assistance.

RedBus may call this a customer-support case or an investigation, but for the passenger sitting inside that bus, this is a real-time comfort, safety and trust issue.

I genuinely expected much better from RedBus. After this experience, I would seriously reconsider trusting the platform’s comfort ratings or paying a premium based on them.

RedBus and Raj Ratan Travels need to seriously look into this—not just offer a token compensation, but address why customers are being charged a premium for facilities that are not actually provided and why meaningful support is unavailable when something goes wrong.

RedBus PKR service we’re useless on time and as well they don’t care p passenger. I booked ticket about 900 rs and was waited more than 2 hours. I followed them wasn’t on time. They told me you are were drunk and left me from picking pint. Don’t believe them . Useless service at all

Same Day cancelled ticket booking affair 60 days, they didiction 90%.please don't tender ticket for redBus platform.they are frod