Redbus Anmeldelser 

Very horrible experience, redbus cancelled my ticket but did not refund my money its been 15 days im raising this issue but no update from their side

⭐ 1 Star

I booked 3 tickets through RedBus for PVS Tours & Travels from Udupi to Mira Road on 18/07/2026. Unfortunately, my experience was extremely disappointing.

The PVS bus broke down at around 2:30 AM, and passengers were stranded for nearly 5 hours before a replacement bus arrived. Even after waiting, the replacement bus provided only 2 seats instead of my 3 confirmed seats, and we were asked to "adjust."

The bus also did not drop us at our booked destination (Mira Road). Instead, we were dropped at Borivali, forcing me to spend an additional ₹250 on a cab. Overall, I reached my destination approximately 12 hours late.

I also contacted RedBus multiple times for support. However, I was not satisfied with the resolution offered.

Due to the unresolved issues, I have filed complaints with the National Consumer Helpline against both RedBus and PVS Tours & Travels.

I am sharing my genuine experience so that other passengers can make an informed decision before booking.

Call before reaching destination that’s good

Extremely Disappointing Experience with NeoGo Bus & RedBus
I had a very disappointing and frustrating experience with NeoGo Bus through RedBus on 25th July.
My scheduled bus was at 11:15 AM, but it was rescheduled to 12:45 PM. I was informed about the change only through a message. When I tried to cancel my booking because of this unexpected change, NeoGo refused to provide even a partial refund, which was extremely disappointing.
The journey itself was also terrible. The bus quality was very poor, there was almost no proper coordination or communication throughout the journey, and I was finally dropped at Transport Nagar around 9:00 PM. I had to face a lot of inconvenience, especially because I had to travel for almost 9 hours.
What was even more shocking was the miscommunication from RedBus. Even after my bus timing had been rescheduled to 12:45 PM, I received a message from RedBus around 5:00 PM stating that my bus was at 11:15 AM, along with a message wishing me a good journey. This clearly shows a serious lack of coordination between RedBus and the bus operator.
Unfortunately, this was the second time I have had such a bad experience with NeoGo, and after this incident, I would definitely not prefer travelling with NeoGo again.
This entire experience was a complete waste of my time, money, and energy. I sincerely request RedBus to look into this matter, improve coordination with its bus operators, and take appropriate action regarding rescheduling, poor service, communication gaps, and refund issues.
Overall, this was a very unpleasant experience, and I would not recommend NeoGo Bus to anyone.

Very bad and poor bus facility not Coprative with passanger shame on them
Please don't take the service of redbus

Aak star ka Layak bhe nahi hai ye redbus.
Bakawas

I had booked a two way bus, Bangalore 🔄 Mangalore, on RedBus App with Bus Name: Dreamz Bus Travels and Travel on July 17th, 2026 (Ticket No.: TV8D63611016) and July 19th, 2026 (Ticket No.: TV8D34600933).

The experience was terrible and this isn't the first time I am facing this issue. Reporting it officially now, as this same problem has been occurring multiple times.

I had issues boarding the bus on July 17th, 2026. The bus I booked on the App was different from what I had to travel (Kohinoor). Though the bus was AC Sleeper, there wasn't any spacing for the window and was very suffocating throughout the journey, which wasn't what I had signed up for and booked. The location provided in the RedBus app is different from where the bus had stopped. This is unacceptable for any passenger and has caused me a lot of trouble with back for fourth location changes. I have faced this issue multiple times with RedBus.
The driver and conductor were nice enough to share with me their live location and help me board the bus which stood ~4Km away from the pickup location shared in the Tracker on RedBus App. The bus authorities even got into a fight with the localities in Yeshwanthpur, Bangalore and created a chaotic situation for all the passengers. They need to be well aware of the safety of passengers aboard and avoid all sorts of nuisance. The argument and fight took place for a very long time causing fear amongst passengers.
The bus was supposed to arrive in Mangalore at 4:30am IST. However, the bus was delayed by ~4hrs and reached ~9:15 am IST.

On the round trip from Mangalore to Bangalore in the very same bus, the boarding location was wrongly updated on the APP again and I had to manually share my location with the bus operator. Additionally, there was another passenger in my seat and I was requested to compromise my comfortable lower berth single seat with an upper berth single seat, which was totally unacceptable for me. The bus authorities need to be aware of the seating of all passengers. After waiting for quite some time, I got my aligned seat back.
The bus was supposed to arrive in Bangalore at 6:30am IST. However, the bus was delayed by ~3.6hrs again and reached ~9:30 am IST.

Overall this was a really bad experience for me from RedBus and is not acceptable for any future bookings. I am officially reporting this issue and most of the passengers have faced the same problems. I would definitely hesitate to book any further tickets on RedBus going forward due to this experience.

Blink Bus should be converted into a cargo service because it is not suitable for passengers. It has no proper timetable and stops anywhere to unload goods. The scheduled departure time from Gorakhpur is 11:35 AM, but the bus is still in Faizabad. This is completely unacceptable for passenger service.

Very bad service Red bus fake comment karte ho aap log ki 3× Refund hota hai agar bus ke wajah se galti hai to Please aap mera 3× Refund kariye.

Maine abhi just ticket book kiya aur mera date ka issue hogya toh 2 min me maine cancelled bhi nahi krne de rhe hai i hate this appp yarr red bus please mere 2000 wapas dedoo yarr please

Staf are very rude i asked water during my journey and he denied and stated that he will give me water after 1 hour once bus will stop for dinner and ride quality was also not very good.

Booked a bus on their website from Bangalore to Kattapa for 4 sleeper AC tickets. No confirmation email they just took the money and then that moment itself i was notified that the booking is cancelled from their end a message saying that they will take £100 and refund the money. No email, no way to contact anyone. i believe the money is gone.

Very good service and all time booking in red bus because He is perfect

I booked tickets from Pondicherry to Chennai on 3rd July for the 8:50 PM bus with Universal Travels using my husband's mobile number.

They shared the phone numbers of three people, the agent wasn't even travelling on the bus that day. The bus was supposed to arrive at 8:50 PM, but the tracking system first showed that it would be one hour late and then changed it to just a 15-minute delay. I tried calling all three numbers multiple times. One number was continuously busy, and the other two never picked up the call. There was absolutely no proper information or communication from anyone.

I called customer care. The first person told me that he had connected with the bus staff and that the bus would reach within 15 minutes. We waited, but once again there was no bus and no update.

I called customer care again. This time, another representative told me that he was unable to connect with the bus driver because they were not picking up his calls either. At that point, I asked him to cancel my ticket and raise a request for a **full refund**. I specifically told him, "Don't tell me your policy won't allow it because this is not my mistake. The bus didn't show up even after an hour, and you cancelled my trip at the last minute." He clearly replied, "No, I have raised the ticket for a full refund." He also told me that it would be processed within 24 hours, although the SMS I received later mentioned 48 hours.

After that, I called customer care again, and they told me they first needed confirmation from the bus operator that we had not boarded the bus before processing the refund.

Now they are saying they were not able to connect with the bus operator, and they are also saying that they never promised a full refund. According to them, they only said that an agent would call me regarding the issue.

Do you really think customers are fools?

You don't provide proper information. You don't provide working contact numbers. No one answers the calls. Your own customer care cannot reach the driver, yet when customers ask for their money back, you simply deny everything that was promised.

The most shocking part is that every customer care executive says, **"This call is being recorded."** When I asked them to verify the recording, they said they had listened to it but could not play the recording for me. Then they claimed that I never spoke about a full refund and that they never promised one. So instead of accepting your own mistake, you are calling your customer a liar.

In the end, you simply swindle customers' money. When we ask for our refund, you deny your own promises, accuse us of lying, and refuse to take responsibility for your terrible service. This is one of the most unprofessional and dishonest customer service experiences I have ever had.

I would have given half rating if it was available.
How can this ensure the cleanliness of the seat or bus that we opt to book?
The seat which I booked in Sugama travels using this red bus resulted in 11 hours of unpleasant jouney as the bed was stinking. I have clicked the pic of the bed... it was not cleaned

I was waiting for 7-8hrs in a strange location with no information. I was trying to call many redbus agents but no response. My main topic is that the company should inform us.....

Service is so good 👍