Rebag Anmeldelser 

Akilah got back to me and made my customer service experience so much better. Akilah addressed my concerns.
Thanks so much!

This involves a trade. It took an excessive amount of time to be given a quote. When the quote was received, it was ridiculously low. I purchased the trade in bag from REBAG in June 2026 and decided to trade it in September 2026. The bag still had the REBAGt tag on it and I provided the prior order number and the amount I paid for it. I had the bag on an extra bedroom shelf and had not touched it. The bag was never used in the time I had it; however the quote was a little more than 1/2 the amount I paid. Then, once my trade bag was overnighted to REBAG, it again took and excessive amount of time for it to be evaluated! Why? I had it for 4 months and it still had the REBAG tag on it! Yet they came back and DECREASED the already low amount by another $16 dollars! Really?!!!
I did email them about the low trade amount and was just told that the quotes are based on different types of analysis.
My 1st and 2nd experiences with REBAG were excellent, however this 3rd experience was frustrating and slow. I felt cheated and taken advantage of, and due to this experience, REBAG has lost my business.

My experience with Rebag has been excellent, from purchasing to returns and customer service. I purchased a total of five luxury handbags and decided to keep three. All five bags arrived exactly as described, in beautiful condition, and accurately represented the quality and details advertised on the website.

I returned two handbags simply because I had not paid close enough attention to the size dimensions before purchasing. That was entirely my oversight and had nothing to do with the quality, authenticity, or condition of the bags. In fact, I was very pleased with the overall quality of every handbag I received.

I especially want to recognize Beatriz, who assisted me with the return process. She provided clear, detailed instructions and made the experience straightforward and easy to navigate. Her professionalism, patience, and helpfulness were greatly appreciated.

I would also like to recognize Clair and Sara, who assisted me when I contacted Rebag by email with questions regarding the timing of my refund. Both were professional, courteous, and helpful in addressing my concerns and providing clarification.

While Rebag primarily communicates with customers through email rather than by telephone, my experience demonstrated that effective communication and attentive customer service can still make a meaningful difference.

Purchasing pre-owned luxury handbags online requires trust, especially when investing in high-end designer pieces. Rebag earned my confidence through accurate product descriptions, excellent handbag conditions, and a customer service team willing to assist throughout the purchasing and return experience.

A special thank-you to Beatriz, Clair, and Sara for their outstanding service! I truly appreciate their assistance and professionalism.

Overall, I am extremely satisfied with my purchases and my experience with Rebag. I would confidently recommend Rebag to anyone considering purchasing pre-owned luxury handbags. Just be sure to review the dimensions carefully before ordering!

I look forward to shopping with Rebag again. I bought capucines LV

They keep your money 3+ months, not the 30 days they state in their fine print. Actually, you aren’t given any info except what looks like an attractive offer. You have to dig through their site to find the 30 day bs, which doesn’t start till they evaluate which could be another 60-90. Then you have to leave the cash in their account another 15 business days before withdrawing if you don’t want a hefty fee slapped on!

Agaziy is always very nice, professional. He is a great asset to your company. Amazing customer service.

I sold bags to Rebag and it is really hard to get them to send your payment. Customer service does not respond at all. Their chat doesn’t work.
I have 2 bags on consignment and I can’t get anyone to give me an update on when I’ll be paid. Total scam.

Clea was very informative and sweet. She helped me get what I wanted and traded my LV.

It’s impossible to get in touch with customer service. I was sold damaged merchandise not disclosed in the description.

SHOW!
Very good!

I was able to get my question regarding payout resolved quickly. The customer service agent “Beatriz” responded next day and was specific with the timeline.

Honest, fast delivery. What you see is what you get… and more

All good with my purchase. A suggestion, Rebag should stuff the bags with tissue paper. It just looks more professional.
My Goyard bag is in perfect condition.
Thanks

Bag was shipped quickly and was in excellent condition as advertised. The only reason I have deducted one star is because I was quite surprised that an expensive, excellent condition handbag wouldn’t be protected by a dust bag. I was aware the original Gucci dust bag would not be provided but I was disappointed that Rebag didn’t supply one of their own dust bags to protect the purchase. Otherwise I’ve been happy with the transaction.

Love, love love my bag

Knas was very quick and attentive to respond to my inquiry. I really appreciate his explanation and help.

The purse was worse then I thought it would be

There was a scratch on the back of the bag when I received it that wasn’t in the description of the bag or in the pictures.

The staff was extremely helpful and patient in showing me all the bags I was interested in. Tianna was the one who helped me, and she asked great questions to discover what it was I was looking for. She also showed me items from the back and online that matched my profile. I will definitely shop at Rebag in the future and recommend them to others for pre-loved bags. They also offered us water and had a nice seating area for my husband as he waited.

I ordered a vintage red leather Louis Vuitton pochette metis and it came in quick timing everything about this bag is perfect

Item was super delayed, took 3 weeks to arrive and customer service number doesn't respond, it just goes to voicemail with no return calls. Spent several days going back and forth via email to get a resolution. Upon receipt, the item was not as expected as it was not properly described. LV Jeanne Wallet was pink lined in photos and mentioned inserts included however upon arrival inserts were blue and orange, completely mismatched. Customer service claims some models come that way, completely inaccurate. I would not repurchase from this consigner.